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Hilton Garden Inn Cleveland/Twinsburg

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Hilton Garden Inn Cleveland\/Twinsburg
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456 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Cleveland/Twinsburg
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Showing 453: English reviews
Tampa, Florida
1 review
Reviewed 19 July 2016

Staff were extremely courteous and willing to assist at all times. The complementary snacks in the atrium were nice. I enjoyed the patio area for relaxation. I would happily choose the Hilton for future hotel stay.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank D6254JAsharonh
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

D6254JAsharonh, Thank you for your feedback! We are happy you enjoyed our hotel and were able to relax during your stay! We hope to see you again soon! Thanks again, Roger, General Manager More 

Cleveland, Ohio
1 review
Reviewed 19 July 2016

My stay at HGI was great! I was there for a wedding and they were beyond helpful from the moment we arrived. The rooms were great and the wedding facilities were beautiful! The food was DELICIOUS! I would certainly recommend!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank alasciaj2016
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

alasciaj2016, Thank you for the review! I love hearing from our guests. I am so glad you had such a wonderful time at the wedding and will be sure to tell our Chef and kitchen staff how much you enjoyed the food. Thank you again, and we hope you can join us for another event soon! Roger Greene, General Manager More 

Texas
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 July 2016

This is a full service hotel located a short distance from downtown Cleveland, but close to all of the area attractions. This staff is friendly and courteous. The rooms have comfortable beds, with fresh--smelling linens and towels. Towels are very soft and adequately sized. They have a good pool and fitness area, as well as a well-supplied business area for... More 

Helpful?
Thank kl1325
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

kl1325, Thank you for the review, I appreciate all of the kind words and taking the time to let us know about your stay. I am so glad to hear you enjoyed yourself while you stayed with us, and we hope to see you again soon. Roger Greene, General Manager More 

Chicago, Illinois
1 review
Reviewed 16 July 2016

The hotel is clean and the staff was very nice and helpful. There were about 3 different baseball teams staying there. In the morning, the breakfast was a zoo! I got up to get tea and the staff cleared my table before I had finished my meal. There was no way that I was going to wait another 20 minutes... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank christinebR1937SO
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

christinebR1937SO, I am glad to hear that our staff was helpful during your stay. I am sorry to hear about breakfast, and will address to ensure it does not happen again. We hope to see you on your next visit to Twinsburg. Thanks again for taking time to review our hotel, Roger Greene, General Manager More 

GRAND PRAIRIE, United States
2 reviews
Reviewed 14 July 2016

I have stayed at a lot of Garden Hilton Inn's. The staff by far is the best I have ever experienced. The staff was very helpful. Breakfast was excellent. The hotel is very well maintained. They bent over backward to assist with anything that you needed. They have an agreement for room service with a restaurant next door. The food... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jesse M
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Jesse M., Thank you for taking time to let us know about your stay. It is so wonderful to hear how well the staff treated you and I will definitely let them know how great they made your stay. I definitely appreciate the kind words and am glad to hear that you enjoyed yourself. We hope to see you soon,... More 

Twinsburg, Ohio
1 review
Reviewed 13 July 2016

Traffic was noticeable and the wind made an annoying noise coming through something. We were on the north end of the building. Jets in tub lacked pressure but enjoyed the stay. Friendly staff and fast

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank richardlT8308YY
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

richardlT8308YY, Thank you for taking time to review your stay. I am glad to hear our staff was friendly and efficient and I will alert our maintenance staff to check out the jets in the tub. Thank you again, and I hope to see you on your next visit to Twinsburg. Roger Greene, General Manager More 

Sterling, Virginia
1 review
Reviewed 7 July 2016

Location was great and the staff were super helpful. Breakfast came w my room rate, which was very reasonably priced. The guest room was nice except it was located close to the back of the hotel where you can here the noise from the highway. It wasn't that bad, though because my 2 year old slept through it. I would... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Cindy I
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Cindy I., Thank you for your review! I love hearing from our guests. I am glad to hear your 2 year old had a great sleep, and hope all else went well with your stay. I hope to see you on your next visit to Twinsburg! Roger Greene, General Manager More 

Medina, United States
1 review
Reviewed 6 July 2016

Room was great, except for no exhaust fan in the bathroom. Breakfast dining was a disaster, not clear what to do or where to go and no help. Not enough help at the front desk, had to stand in line checking in and checking out.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Karen G
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Karen G., Thank you for your comments regarding our very busy weekend. I have shared your review with our Restaurant and Front Office staff and can assure you that we have addressed your concerns. We hope to see you when you return to the area. Thanks again, Roger Greene, General Manager More 

Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 July 2016

I have stayed at this hotel several times, it is amazing. The hotel is beautiful, the staff is amazing and you will always leave 100% satisfied. The bar is fantastic and the food is just to die for. They will also order and have delivered food from the 5 star restaurant next door. You just cant beat the service and... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Andrea S
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Andrea S., It is so nice to hear from our guests! I am happy to hear that you always leave satisfied! I will definitely let our staff know how much you enjoy yourself while staying with us, and I truly appreciate all of the kind words about our property. We hope to see you soon, Roger Greene, General Manager More 

Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 July 2016

We have stayed here for the last 2 years for the Twins Festival. It's a very convenient local to all the activities. The hotel is clean and the rooms are spacious and comfortable. There is an indoor pool and a nice patio in the back for bar-b-que and hanging out. We will book this place every year.

Helpful?
Thank Deborah J
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Deborah J., Thank you for the review. I am so glad to hear that you enjoy yourself while hear for the Annual Twins Day Fest and we hope to see you again this year! We can't wait to welcome back all of our favorite twins, and am glad you all enjoy yourselves. We'll see you soon! Roger Greene, General Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hilton Garden Inn Cleveland/Twinsburg is conveniently located 17 miles from downtown Cleveland. Our hotel has 142 guestrooms, suites and accessible rooms including flexible event space totaling 12,000 sq. ft. Shuttle service to and from Cleveland Hopkins Airport makes getting here simple. Keep in touch at the work area with high-speed internet access. Enjoy breakfast at the Great American Grill®, drinks at the Garden Bar and Grille or room service from Blue Canyon Kitchen & Tavern. ... more   less 

Additional Information about Hilton Garden Inn Cleveland/Twinsburg

Address: 8971 Wilcox Drive, I-480 @ SR82, Twinsburg, OH 44087
Region: United States > Ohio > Twinsburg
Price Range: €98 - €199 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Cleveland/Twinsburg 3*
Number of rooms: 142
Reservation Options:
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Also Known As:
Hilton Garden Inn Cleveland/Twinsburg Hotel Twinsburg
Hilton Garden Inn Twinsburg
Hilton Twinsburg
Twinsburg Hilton
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Questions & Answers

Questions? Get answers from Hilton Garden Inn Cleveland/Twinsburg staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask if the breakfast is included”
 of 5 bubbles erapsandell, 1 Apr 2016 | Read review
“The rooms are lovely. Would not stay here again until the beds are changed out.”
 of 5 bubbles KateandDiva, 13 Jan 2016 | Read review
“Overlooking the Pagoda”
 of 5 bubbles S8105KEevas, 11 Nov 2015 | Read review
“I always ask for top floor to ensure a quiet sleep.”
 of 5 bubbles jodyb817, 8 Aug 2015 | Read review
“I prefer upper floors and a room with a view. My room overlooked the garden, which was nice.”
 of 5 bubbles LadyinMotion, 6 Jul 2015 | Read review
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