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Hilton Garden Inn Cleveland/Twinsburg

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Hilton Garden Inn Cleveland\/Twinsburg
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464 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Cleveland/Twinsburg
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Showing 461: English reviews
Egg Harbor Township, New Jersey
Reviewed 3 August 2016

This was a very clean and beautiful hotel. The friendliness of the staff lacked but otherwise nice experience. The prices in the grab and go store were comparable to the stores around the hotel. The rooms were clean and well maintained.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank kevinsM2450WF
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

kevinsM2450WF, Thanks for the review. I appreciate the time you took to tell us about your experience. It's nice to hear that you appreciate the cleanliness of the hotel and I will definitely pass this along to the housekeeping staff. We hope to see you again in the future! Roger Greene, General Manager

Chicago, Illinois
Reviewed 1 August 2016

Weeklong business trip so didn't use all amenities. Fitness room is small with inadequate equipment for the size of the hotel. Highest dumbell weight was 25lbs. Breakfast buffet a bit pricey. Room was clean, bathroom needed new shower curtains (they smelled of mildew). Friendly and efficient staff made up for any pain points.

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Helpful?
Thank Q6274WUdavidf
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Q6274WUdavidf, Thank you for the feedback. I appreciate that you took the time to share your thoughts on the hotel. I am pleased to hear that the staff was friendly and I will be sure to pass this along to them! Thank you, Roger Greene, General Manager

Addison, Texas
Reviewed 31 July 2016

My first visit to Ohio was made pleasant and I felt safe. Wait staff at restaurant was exceptional. Checking out was okay...front desk personnel was less than friendly...she acted like I was bothering her.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Rose K
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Rose K, Thank you for the feedback! We are happy to hear that you enjoyed your stay and felt safe here at the Hilton Garden Inn! We hope you stay with us again on your next trip to Ohio! Roger Greene, General Manager

Reviewed 30 July 2016

The food was average, service better, but room cramped and toilet paper awful. I would like to see better accomodations and hosting in the near future. The food menu was quite limited, should add burgers, chicken wraps, a variety of bar foods for those who just need a get away weekend. Should have complimentary water in the rooms during the...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank heidil851
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

heidil851g, Thank you for the review. I am sorry that our accommodations were not what you expected for your stay. I will be sure to talk with our Chef about updating the menu! Thanks again, Roger Greene, General Manager

Bedford, United States
Reviewed 27 July 2016

The staff of the Hilton Garden Inn excelled in the service they provided. I think they did a phenomenal job and should be commended. Every one that I came in contact with definitely was an asset and credit to your establishment.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Brenda C
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Brenda C, Thank you for the wonderful feedback! We love hearing from our guests! I will be sure to share with our team all of your kind words! I am so glad your experience was memorable. We hope you stay with us again in the future! Roger Greene, General Manager

Terre
Reviewed 25 July 2016

Stayed here because of a surgery I was having at the Cleveland Clinic. I was grateful to even find this hotel during the RNC. The bathroom door didn't lock and the Keurig smoked but the pool was very nice. The staff was courteous and helpful. Major downside was breakfast. Have stayed at embassy for the same price that included breakfast.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 553jeaniew
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

553jeaniew, Thank you for your comments regarding your recent stay at the Hilton Garden Inn Twinsburg. We are happy you were able to stay with us during the busy time in the Cleveland area! We have properly addressed your maintenance concerns and we look forward to seeing you on your next visit! Roger Greene, General Manager

Palo Alto
Reviewed 25 July 2016

Friendly staff - very helpful and outgoing. The place is clean. I wish the pool had been an outside pool but it was still nice to have one. The bar was somewhat available. Breakfast was good. It was quiet. The republican convention was happening and I believe that is why the room was overpriced for the saturday night as I...

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Helpful?
Thank rRenoir
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

rRenoir, Thank you for your response! I will definitely pass on your nice comments to our staff. We are happy you were able to enjoy some of our amenities! We hope you stay with us again in the future! Thanks again, Roger Greene, General Manager

Cleveland, Ohio
Reviewed 24 July 2016

This hotel is very clean, the staff are professional and friendly, the rooms are clean and nice. One of the better places to stay. I would definitely stay here again as well as any Hilton Garden Inn. You would really like this place if you stayed here.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank shannongW5365PH
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

shannongW5365PH, Thank you for your kind comments. I am very pleased to hear that you enjoyed our hotel! We hope you come back to stay with us again is the near future! Roger Greene, General Manager

Tampa, Florida
Reviewed 19 July 2016

Staff were extremely courteous and willing to assist at all times. The complementary snacks in the atrium were nice. I enjoyed the patio area for relaxation. I would happily choose the Hilton for future hotel stay.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank D6254JAsharonh
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

D6254JAsharonh, Thank you for your feedback! We are happy you enjoyed our hotel and were able to relax during your stay! We hope to see you again soon! Thanks again, Roger, General Manager

Cleveland, Ohio
Reviewed 19 July 2016

My stay at HGI was great! I was there for a wedding and they were beyond helpful from the moment we arrived. The rooms were great and the wedding facilities were beautiful! The food was DELICIOUS! I would certainly recommend!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank alasciaj2016
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

alasciaj2016, Thank you for the review! I love hearing from our guests. I am so glad you had such a wonderful time at the wedding and will be sure to tell our Chef and kitchen staff how much you enjoyed the food. Thank you again, and we hope you can join us for another event soon! Roger Greene, General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hilton Garden Inn Cleveland/Twinsburg is conveniently located 17 miles from downtown Cleveland. Our hotel has 142 guestrooms, suites and accessible rooms including flexible event space totaling 12,000 sq. ft. Shuttle service to and from Cleveland Hopkins Airport makes getting here simple. Keep in touch at the work area with high-speed internet access. Enjoy breakfast at the Great American Grill®, drinks at the Garden Bar and Grille or room service from Blue Canyon Kitchen & Tavern. ... more   less 

Additional Information about Hilton Garden Inn Cleveland/Twinsburg

Address: 8971 Wilcox Drive, I-480 @ SR82, Twinsburg, OH 44087
Region: United States > Ohio > Twinsburg
Price Range: €99 - €208 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Cleveland/Twinsburg 3*
Number of rooms: 142
Reservation Options:
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Also Known As:
Hilton Garden Inn Cleveland/Twinsburg Hotel Twinsburg
Hilton Garden Inn Twinsburg
Hilton Twinsburg
Twinsburg Hilton
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Questions & Answers

Questions? Get answers from Hilton Garden Inn Cleveland/Twinsburg staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask if the breakfast is included”
 of 5 bubbles erapsandell, 1 Apr 2016 | Read review
“The rooms are lovely. Would not stay here again until the beds are changed out.”
 of 5 bubbles KateandDiva, 13 Jan 2016 | Read review
“Overlooking the Pagoda”
 of 5 bubbles S8105KEevas, 11 Nov 2015 | Read review
“I always ask for top floor to ensure a quiet sleep.”
 of 5 bubbles jodyb817, 8 Aug 2015 | Read review
“I prefer upper floors and a room with a view. My room overlooked the garden, which was nice.”
 of 5 bubbles LadyinMotion, 6 Jul 2015 | Read review
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