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Comfort Suites

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#3 of 9 Hotels in Troy
Certificate of Excellence
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1 room 2 adults 0 children
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Comfort Suites
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165 Reviews from our TripAdvisor Community

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Showing 165: English reviews
Sidney, Ohio, United States
Reviewed 17 March 2016 via mobile

The stay here was nice it was the say before valentine's booked it the same day.. the beds were amazing the.. room was very clean and spacious.. the pool was nice.. we unfortunately stayed during a cheerleading competition.. not the hotels fault but it was crowded and very noisy.. the breakfast was very food.. although I do recommend if there...

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Helpful?
Thank Alisha G
cstroy, General Manager at Comfort Suites, responded to this review

First of all let me say thank you for leaving your feedback. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I do appoligize for the unprofessional act of my front desk and let me assure you this has been taken care of. Thank...

Bellaire, Michigan
Reviewed 8 March 2016

The Comfort Suites looks new and is nicely decorated. It is also a little less expensive than some of the other hotels in the area. I wanted to give it 5 stars but couldn't. Our room looked out on a wall which I have a real problem with. Also, the couch was so uncomfortable, it was hard getting up as...

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Helpful?
Thank antiquetravelers
cstroy, General Manager at Comfort Suites, responded to this review

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Crystal Allison General Manager Comfort Suites 937-339-2525

Reviewed 7 March 2016

The elevator is awfully noisy and sounds like it is going to break down. Make sure you get a room AWAY from the elevator if you'd like to sleep. The rooms were comfy enough and well decorated, and I loved the mattress. Breakfast was nothing to cheer about, the counters were messy and there was some unknown breakfast item (looked...

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Helpful?
Thank Molly H
cstroy, General Manager at Comfort Suites, responded to this review

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding Breakfast on your recent visit. I have shared your feedback with my kitchen staff about the cassarole. I also have good news about the elevator we are getting a new door put on so hopefully this corrects the proplem. Again, thank you for your...

Muncie, United States
Reviewed 23 February 2016 via mobile

Had a 5 hr trip with a husband going for a back surgery check up. We chose this hotel because it was one of the only in the area with a hot tub. Got here, signs stating the hot tub was out of service. I was told that it would be working in a day. Ok....after a night of no...

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Helpful?
Thank Krista C
cstroy, General Manager at Comfort Suites, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that...

Catawba, OH
Reviewed 15 February 2016 via mobile

Excellent stay, very relaxing beautiful interior, walk to outback steakhouse, set back from the hustle bustle, quite. Great free breakfast. Plan to return. On site able to purchase toiletries forgot to bring, snack,beverages also available. Pizza delivery also available

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Helpful?
Thank kenannie
cstroy, General Manager at Comfort Suites, responded to this review

We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your...

Munich, Germany
Reviewed 7 February 2016

Nice hotel in good location but poor service. I stayed there for 3 nights and there was no housekeeping during the entire stay. No cleaning, no fresh towels, no toilet requisites. The staff was not interested in this problem. Instead of solving this issue, she argued that I gave her the wrong room number (310) and there was housekeeping in...

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Helpful?
1Thank TJR1969
cstroy, General Manager at Comfort Suites, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that...

Grand Blanc MI
Reviewed 23 January 2016

The room was well appointed, clean, comfortable bed, and met all our expectations. Ms. Allsion (hope her name is right) has excellent customer service skills and made our visit special with her knowledge of business operations. The elevator has something wrong with it that made the door super loud upon opening and closing! I was happy that our room was...

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Helpful?
Thank gwkelley
cstroy, General Manager at Comfort Suites, responded to this review

We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. I am glad to say that...

Greenfield, Indiana
Reviewed 26 December 2015

Cole saved our Christmas!! Checked in early due to other horrible hotel experience. cole allowed us to check in very early! We love this hotel. Great rooms. Great pool. All the rooms are roomy,clean and very comfortable!

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Helpful?
Thank Nina M
cstroy, General Manager at Comfort Suites, responded to this review

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing...

Canada
Reviewed 19 December 2015 via mobile

Like New. Exactly as booked. Room excellent .. shower head not great. Fantastic breakfast with outstanding breakfast lady! Great value for price. Would return without question. And you would too. Just do it.

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Helpful?
Thank itzmoi
cstroy, General Manager at Comfort Suites, responded to this review

I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Kind...

Reviewed 10 December 2015 via mobile

Second year we've held a birthday party here.... Second year success. As always the staff was WONDERFUL. Rooms were clean. And equipped perfectly...the extra trash bags I had requested... Were left in the room. Special care was taken to be sure we were in adjorning rooms and away from guests...(13 kids stayed overnight with 2 adult chaperones. We got kinda...

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Helpful?
Thank amanda b
cstroy, General Manager at Comfort Suites, responded to this review

We very much appreciate and value your feedback and will share it with our team. We are so glad your birthday party was a big success. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Thanks Again, Crystal Allison General Manager Comfort Suites 937-339-2525

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Breakfast Available
  • Dry Cleaning

Additional Information about Comfort Suites

Address: 1800 Towne Park Drive, Troy, OH 45373
Region: United States > Ohio > Troy
Price Range: €73 - €160 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 65
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites staff and other travellers.
2 questions
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Oswego, New York
over a year ago

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Questions? Get answers from Comfort Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upstairs rooms maybe quieter.”
 of 5 bubbles W8656SVmeganp, 20 Mar 2017 | Read review
“Request handicap room near elevator.”
 of 5 bubbles SusanT984, 2 Nov 2016 | Read review
“I think all the rooms would be nice to stay in. Mine was.”
 of 5 bubbles 936charlesm, 11 Aug 2016 | Read review
“Avoid rooms near the elevator.”
 of 5 bubbles grannygerry, 26 May 2016 | Read review
“Stay away from the elevator, unless you can laugh at the noise it makes”
 of 5 bubbles Larch-01, 25 May 2016 | Read review
5 of 5