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Comfort Suites

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#3 of 9 Hotels in Troy
Certificate of Excellence
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1 room 2 adults 0 children
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Comfort Suites
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170 Reviews from our TripAdvisor Community

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Showing 170: English reviews
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Troy, Ohio
Reviewed 2 days ago NEW

Room was out dated and torn up furniture, the hot tub didn't work and the customer service was far beyond acceptable. I wouldn't recommend this hotel to my worst enemy. Much nicer hotels in the area for this price, I suggest looking around prior to choosing this hotel.

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Helpful?
Thank toddhorning
Hamilton, Ontario, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 18 March 2017

We have only good remarks about this hotel. It is modern and clean and set back a bit from the road making it quiet. They honoured our coupon from the coupon book (another nearby hotel did not). The room was comfortable and contained a sofa and comfortable chairs for relaxing in the evening. Good breakfast, friendly staff.

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Helpful?
Thank Joanne P
About Hotel's Favourite Review
cstroy, General Manager at Comfort Suites, responded to this review

We very much appreciate and value your feedback and will share it with our team. Your comment will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. I am so glad you found...

Reviewed 4 days ago NEWvia mobile

We stayed in this hotel for a fun, family night away from home! The hotel was beautiful and so were the rooms! The breakfast was delicious! And the staff was helpful and polite! We needed yogurt after breakfast hours to take medication and the staff provided it without hesitation. The pool and fitness area was clean and well stocked with...

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Helpful?
Thank Nikki T
Reviewed 2 weeks ago via mobile

Both the AM & PM desk clerks were knowledgeable, attentive, & pleasant. The atmosphere was inviting with attention to detail. Our room was clean. We had requested no perfume spray & a quiet room. Both were provided. Breakfast actually included homemade scrambled eggs. The Outback across the driveway was convenient for dinner. An excellent overnight on the way home from...

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Helpful?
Thank brian c
cstroy, General Manager at Comfort Suites, responded to this review

We very much appreciate and value your feedback and will share it with our team. Your feedback responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. I also let Catherine know that you enjoyed her breakfast. It is always a...

Reviewed 2 weeks ago

The place is very modern and looks upscale. The management staff is friendly. Nice variety for breakfast. Several meeting rooms for those business travelers. It is close to shopping and several restaurants. Right across the street from an Outback Steak House and also within walking distance of a Walmart.

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Helpful?
Thank Jennifer G
cstroy, General Manager at Comfort Suites, responded to this review

We would like to thank you for taking the time to leave such positive feedback. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Crystal...

Dayton, Ohio
Reviewed 3 weeks ago

Everything about this Comfort Suites my family loved. From check in to the rooms and the pool to the lobby and the breakfast through to check out. Was a complete welcome like being at home but away from home. We even meet the nicest staff, including the manager her name was Mrs. Allison. I am a nurse and I travel...

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Helpful?
Thank bambijones714
cstroy, General Manager at Comfort Suites, responded to this review

Thank you for leaving such a wonderful review, we enjoy meeting each and everyone of our guest. We would also like to thank you for being a first responder and saving life everyday. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience...

Reviewed 5 weeks ago

My family and I like staying at Comfort Inn & Suites in Troy, OH whenever we can. The staff is nice and friendly and breakfast is great. A lot of hotels seem to be less friendly and welcoming towards kids now and it shows and many deter early check in and late check outs if the room is even ready...

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Helpful?
Thank Megan P
cstroy, General Manager at Comfort Suites, responded to this review

Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We do also enjoy seeing all the little ones have fun and enjoying their time away from home. Thank you so much for your business and we look forward to seeing you in the future....

Cincinnati, Ohio
Reviewed 15 March 2017

Everything from Check-in to check-out was wonderful. Rooms were spacious, beautiful and very clean. The lobby was gorgeous and all the staff was very professional and helpful. I found the little store they have to be delightful for snacks and even some other things one might need such as cough drops and tylenol. I arrived well before check in time...

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Helpful?
Thank ilovethebeach2017
cstroy, General Manager at Comfort Suites, responded to this review

We would like to thank you for taking the time and leaving such great feedback. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I am glad we had a room clean and ready for you we try very hard to accommodate each and...

West Reading, Pennsylvania
Reviewed 12 March 2017 via mobile

I just got back from a night at the Comfort Suites . My husband and I spent one night to rest before we headed home. We had the king suite, it was more then enough room and it was very clean. They have a indoor pool and Jacuzzi which is very nice. We didn't have the breakfast because we wanted...

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Helpful?
Thank jessicamL7451PV
cstroy, General Manager at Comfort Suites, responded to this review

Thank you for taking the time and leaving feedback regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your comments will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our...

Indiana
Reviewed 2 November 2016

Positive: Newer hotel, clean and modern. Welcoming front desk employees. Room spacious. Bed good height for me to transfer from my wheelchair. Negative: No handicap rooms on first floor. I do not understand why hotels do this. In case of fire, how is a wheelchair user supposed to get out--can't use the elevator. My handicap room on the second floor...

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Helpful?
1Thank Susan T
cstroy, General Manager at Comfort Suites, responded to this review

Thank You for your feedback, We enjoy each and everyone of our guest and hope to see you again soon. I do want to appoligize for the inconvenience with our accessible rooms being on the second and third floor. Thank you, Crystal Allison

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Breakfast Available
  • Dry Cleaning

Additional Information about Comfort Suites

Address: 1800 Towne Park Drive, Troy, OH 45373
Region: United States > Ohio > Troy
Price Range: €78 - €161 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 65
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites staff and other travellers.
2 questions
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Oswego, New York
over a year ago

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Questions? Get answers from Comfort Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I truly advise against this hotel, for the price being paid I was absolutely disgusted with the condition of room and furniture.”
toddhorning, 22 Apr 2017 | Read review
“To be honest all rooms even the hall way was nice.”
bambijones714, 3 Apr 2017 | Read review
“Upstairs rooms maybe quieter.”
W8656SVmeganp, 20 Mar 2017 | Read review
“Request handicap room near elevator.”
SusanT984, 2 Nov 2016 | Read review
“I think all the rooms would be nice to stay in. Mine was.”
936charlesm, 11 Aug 2016 | Read review
5 of 5