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Homewood Suites by Hilton Cleveland/Sheffield

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Traveller (17)
Room & Suite (18)
Dining (5)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
Homewood Suites by Hilton Cleveland/Sheffield hotel in west Cleveland is located just off Interstate 90 and just 30 minutes from downtown Cleveland. Our Sheffield Village hotel features full suites with a fully equipped kitchen, separate living area, and complimentary WiFi. Wake up to our complimentary hot breakfast daily and enjoy our complimentary evening dinner Monday- Thursday. Relax in our heated pool, catch a work out in the fitness center, or take a load off with a few games on our putting green.
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Property amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Self-Serve Laundry
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Kitchenette
Microwave
Non-Smoking Rooms
Refrigerator in room
Suites
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HOTEL STYLE
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409Reviews
66Photos
1Q+A
18Room tips
Traveller rating
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  • 14
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  • 9
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Popular mentions
+1
Beautiful hotel, very clean and helpful/friendly staff. Rooms are extremely spacious, full size refrigerator, microwave etc. Pull out sofa wasn’t the typical paper thin mattress, and was quite plush. Large breakfast selection; Highly recommend staying here.
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Response from Montay B, General Manager at Homewood Suites by Hilton Cleveland/Sheffield
Responded 2 days ago
We appreciate your recent stay with us. We strive to exceed our guests' expectations and love to hear from satisfied guests! Come back and visit us again the next time you're in our area.
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Hotel's Favourite
The manager here is great! When we had a problem getting a room that was appropriately clean, the manager stepped into help. He made sure we got the right room to our satisfaction. Then on the day of departure gave us immediate approval to check out late, as much time as we
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Review collected in partnership with Homewood Suites by Hilton
Response from Montay B, General Manager at Homewood Suites by Hilton Cleveland/Sheffield
Responded 5 Dec 2018
Thanks for your recent stay and feedback. We strive to please our guests and I'm glad you allowed me the opportunity to correct your problem. We take our problem resolution seriously and are committed to our guests' satisfaction. We look forward to your next stay with us!
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When we booked we were told we could have a 2PM check out complimentary as we needed it in regards to our schedule with out child and the fact we were in town for a funeral. The GM would not honor it.
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Review collected in partnership with Homewood Suites by Hilton
Response from Montay B, General Manager at Homewood Suites by Hilton Cleveland/Sheffield
Responded 1 week ago
We appreciate your recent stay us. Our check out time is 11am. The latest we could extend was 1pm. We strive to exceed our guests expectations but sometimes we fall short. Unfortunately we could not extend a 2pm check out for you. We apologize for any inconveniences. We hope you will consider staying with us again in the future.
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The rooms are huge and include almost a full kitchen. A double would comfortably fit a family of four and you will not be tripping over suitcases. The breakfast was great and the staff are all kind and helpful. For travelers this is a great place to stop if you’re going west or
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Review collected in partnership with Homewood Suites by Hilton
Response from Montay B, General Manager at Homewood Suites by Hilton Cleveland/Sheffield
Responded 2 weeks ago
Thanks for your review. We're glad you enjoyed your stay with us and we hope to see you again!
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My daughters and I had returned to our room to retrieve a water bottle they left behind while checking out. While we were in the hallway, two members of the housekeeping staff got into a heated argument with one another over a vacuum cleaner. The next thing I know, my 10 and
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Review collected in partnership with Homewood Suites by Hilton
Response from Montay B, General Manager at Homewood Suites by Hilton Cleveland/Sheffield
Responded 2 weeks ago
We appreciate your recent stay with us and your feedback. I sincerely apologize for the unprofessionalism displayed by the 2 staff members during your visit. I was made aware of the situation and have taken action and removed those staff members from our team. No guest should experience that type of behavior during their stay. That is well below our standards of conduct and I'm embarrassed your daughters were subjected to that display. Unfortunately, your contact info wasn't passed along to me. I apologize for that as well. When we make a promise to our guests, we follow through. I will talk to the agent who spoke with you and ensure your points are added to your Honors account and I will follow up with you. We take pride in our guest satisfaction and apologize you were not completely satisfied. We hope you will give us another opportunity to exceed your expectations and reconsider staying with us again in the future.
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Do you have a shuttle to the Cleveland airport in the early morning (our plane leaves at 6:30a.m.)?
I agree with Uber. It isn't close to the airport and I didn't see a shuttle when I was there. Sorry!
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"One with no ants"
"Rooms 109 and 111 are directly across from the fitness center - may be noisy."
"away from the elevators on a higher floor"
"Because of some vaulted ceilings on the first floor, the second floor seems to have fewer rooms than others and therefore might be quieter."
"Top floor."
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PRICE RANGE
US$103 - US$152 (Based on Average Rates for a Standard Room)
LOCATION
United StatesOhioSheffield
NUMBER OF ROOMS
97
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