There were spiders in the room. There were loose tiles in bathroom. Room seemed clean on the surface but the spiders told a different story. We saw the spiders in the morning unfortunately. Breakfast was a bag with a muffin and an apple. Not a great experience.
The afternoon host was neither very welcoming nor did he greet us as Diamond Choice Members. There was a maintenance worker in the lobby and elevator with NO MASK! This is unacceptable. When we entered the room, the first thing we noticed was that the television was on. We thought this was peculiar for a Comfort. Next, we noticed that the toilet had been used and had not been flushed. Although we were given a different room, we were very uncomfortable. When we checked out, the audit host had virtually no personality and did not offer a breakfast bag which we said would be available. We would not stay here again!!!
Dirty hotel room. Rude hotel staff. We didn't know they had drained the pool for covid. Trash littered all around the outside of the hotel. People constantly smoking and drinking just outside the side entrances. The hotel is "smoke free" but the room and hallways reeked of smoke. Stained bath tub. Wrinkly sheets. Our room had trash under the bed and couch. Insence sticks stuck in the wall. The little shampoos they set out was half used. A small spider was one of the the bed's pillows (so what right?) But then there was an ant on the other side of the bed. And after moving the pillows there was an old dog chew laying by the headboard. No extra toilet paper. And it just so happened the other comparable room had matience issues..... I will never book here again.
I had a clean large room. I was also given complimentary water, cookies and peppermint patties. The staff was friendly. The only difficult part is getting into and out of the hotel entrance. The desk staff said that the city is in the process of building another entrance.
When you stay at a Comfort Inn, you don’t expect a 5 star experience. This place exceeded my Comfort Inn level of hotels, if that makes sense. Entrance is annoying, you have to go past it once you exit I-70 and turn around to come back, other then that this place is solid. Showers were hot and powerful. Like take the pimples off of a 16 year old’s face powerful. Rooms were clean and comfortable. Complimentary water and mints in our room were nice for the little ones. Pool looked solid, although I did not go in. Breakfast was a typical free chain hotel sort of breakfast. Not a bad spot if you are passing through. We also enjoyed the Mexican restaurant across the street and we have stayed in that hotel over there, but we will stay at this one from now on.