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Quail Hollow Resort

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Quail Hollow Resort
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354 Reviews from our TripAdvisor Community

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Showing 352: English reviews
Pittsburgh, Pennsylvania
Reviewed 19 October 2014 via mobile

Front desk staff very uninformed about most questions we inquired about. The resort was nice, clean and the room was very nice. Very comfortable bed. Lounge area nice but CK's Restaurant is over rated. Dinner okay but over-priced. Breakfast buffet was foods prepared the night before and the sterno warmers mustn't have warmed up anything yet by the time we...

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Thank ToddsAdvisor
Kari B, Director of Sales at Quail Hollow Resort, responded to this review

Thank you for taking the time to leave your comments on TripAdvisor. We are glad that you were able to enjoy some of the amenities such as a comfortable bed and CK’s Lounge. We are sorry to hear that not everything was up to your standards and we have shared you comments with our front desk manager and kitchen staff...

New Castle, Pennsylvania
Reviewed 15 October 2014

My wife and I stayed 1 night and went to ride bikes. The hotel was clean and the staff was very friendly. A 36 hole championship golf couse is nearby but not on site, they broke away from resort 6 years ago, to play golf you have to drive a mile to the clubhouse.In the past the clubhouse was attached...

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Thank TheCoachD
Kari B, Director of Sales at Quail Hollow Resort, responded to this review

Thank you for taking the time to leave your comments on TripAdvisor. We are so glad you had a pleasant stay here at the resort and were able to go out and enjoy riding bikes in the area. Although we are separated from the country club we do work closely with them to allow our guests a more convenient transition...

Chicago, Illinois
Reviewed 11 October 2014

This hotel was recommended by friends so I expected to like it. The lobby is very nice so first impressions were positive. It all went downhill after that. We were given no information about the hotel or area at check in. Further there was absolutely no information in the room either. I emailed the hotel before arrival to ask about...

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Thank Julie N
Kari B, Director of Sales at Quail Hollow Resort, responded to this review

We appreciate you sharing your experience on TripAdvisor and I am sorry that we did not meet your expectations. Our management team is continually working on ways to enhance our guest’s experiences and comments like yours are taken very seriously. The staff that handled your situation had been reprimanded as you were not treated appropriately. I do hope you return...

Reviewed 22 September 2014 via mobile

I stayed at the Quail Hollow because it was the hotel chosen by my friend who was getting married. It was fine for the price, but I would only consider this place a moderate value hotel. The decor was outdated and the hotel smelled a little musty. It's obviously a very old hotel. Overall it was ok, but if I...

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Thank Aston B
Kari B, Director of Sales at Quail Hollow Resort, responded to this review

I am sorry to hear that we did not meet your expectations during your stay here at the resort. We are working hard to ensure that these issues are resolved. We thank you for your feedback as a truly valued guest and if you would like to speak with someone about your experience please don’t hesitate to contact the hotel...

Milwaukee, Wisconsin
Reviewed 19 September 2014

I have to say this is a nice hotel and clean. I have been hoping for some renovation as the rooms are very outdated. The weather was beautiful while we were there, but there was no screen for the patio door and I am not a fan of letting all the bugs in. Other than that, the staff is very...

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Thank JFab_11
Kari B, Director of Sales at Quail Hollow Resort, responded to this review

Thank you for taking the time to leave your comments on TripAdvisor. We are glad to hear that you enjoyed your stay here at the resort. We have shared your comments with our management team and we are working to correct some things around the property and we thank you for your positive feedback about our staff. We hope to...

Cuyahoga Falls, Ohio
Reviewed 11 September 2014

As a hotel it is ok, i don't know what qualifies a place as a resort, but this place is no different than a standard hotel; smallish rooms, pool, spa tub, sauna, restaurant, and lounge. And don't forget about the $12.50 breakfast buffet which is essentially identical to what you get at a Holiday Inn Express included in your room...

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Thank jmc1958
Kari B, Director of Sales at Quail Hollow Resort, responded to this review

We appreciate you sharing your experience on TripAdvisor and I am sorry that we did not meet your expectations. Our management team is continually working on ways to enhance our guest’s experiences and comments like yours are taken very seriously. We hope that you return again as we do value each and every one of our guests.

New York
Reviewed 11 September 2014

I used to stay here all of the time when the place was a Marriott. Decided to try it again while visiting family over the Fourth of July weekend. The Hotel is still a nice place but evidence is starting to show that it is not maintained as it was when it was a Marriott. This seems to be due...

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1Thank BigJHD
Kari B, Director of Sales at Quail Hollow Resort, responded to this review

Thank you for taking the time to leave your comments on TripAdvisor. We are so sorry to hear that you did not enjoy your stay with us. We have shared your comments with our management staff and are working hard to ensure that these types of issues do not continue. Our resort is very busy with events and weddings and...

Kenosha, Wisconsin
Reviewed 8 September 2014

As a child, my family would venture to the Painesville area, and we stayed in Quail Hollow Resort. Recently, when I walked into the lobby, I was thrust into my past. Essentially, the rustic style of the entrance is the same, although they did make some changes. The front desk staff was very helpful and inviting. Yet walking through the...

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Thank ProfessorOnzaga
Kari B, Director of Sales at Quail Hollow Resort, responded to this review

Thank you for taking the time to leave your comments on TripAdvisor. We are thrilled that you have fond memories of the resort and we hope that you continue to visit us in the future! We have shared your comments with our housekeeping and management staff and are working hard to improve the hotel in every way. We truly value...

Albany
Reviewed 4 September 2014

I enjoy my stay for the night, it was relaxing. If you like golfing perfect place since golf course is in the back. About 2 min drive is the restaurant Redhawk Grille, which was decent. Supermarket not too far, but it close early.

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Thank Ruth K
Kari B, Director of Sales at Quail Hollow Resort, responded to this review

Thank you for taking the time to leave your comments on TripAdvisor. We are thrilled to hear that you enjoyed your stay and had a relaxing time! We would love to see you again in the future and we thank you for such positive feedback!

Allendale, Michigan
Reviewed 3 September 2014

When we checked in (late on a Friday night) - the gal at the front desk wasn't very friendly. We asked for a room with a queen bed instead of 2 doubles & she made me feel stupid for even asking. She didn't give the best directions to get to the room & the hotel is like a maze. We...

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Thank lmjohnfk
Kari B, Director of Sales at Quail Hollow Resort, responded to this review

Thank you for taking the time to leave your comments on TripAdvisor. We are so glad to hear that you eventually received the room you wanted and that you were able to enjoy your stay and the in-house amenities. We are sorry to hear that you did not receive the service you expected and we have shared your comments with...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
CK's Steak House
CK's Steak House
Cuisines: American, Steakhouse
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service

Additional Information about Quail Hollow Resort

Address: 11080 Concord Hambden Rd, Painesville, OH 44077-9557
Region: United States > Ohio > Lake County > Painesville
Price Range: €94 - €189 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Quail Hollow Resort 3.5*
Number of rooms: 176
Reservation Options:
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Also Known As:
Quail Hollow Hotel Painesville
Renaissance Painesville
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Questions & Answers

Here's what travellers have asked, with answers from Quail Hollow Resort staff and other travellers.
3 questions
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Kent, Ohio
8 months ago
over a year ago

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Questions? Get answers from Quail Hollow Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No suggestions - do not stay here. Dirty and old. Needs TLC and Mr. Clean”
 of 5 bubbles renegadeswd, 19 Jan 2017 | Read review
“Second or third floor rooms are better.”
 of 5 bubbles Ziganki, 26 Sep 2016 | Read review
“you need to be on the second floor but not the rooms with cooling unit outside (appr: room 232 - 242 stay away from)”
 of 5 bubbles BizTravler119, 26 Sep 2016 | Read review
“Consider this more of an inn with a very casual restaurant.”
 of 5 bubbles Gockerell, 31 Jul 2016 | Read review
“I would pick a room in the rear, away from highway area..”
 of 5 bubbles AngelPeterman, 25 Jul 2016 | Read review
5 of 5