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The only reason I scored this hotel an "average" is because I had to wipe dust off the nightstand. It wasn't mountains of dust as if the room had been closed for decades, but it was still visible dust.
Just a little oversight on the...More
I stopped here for the night on my way back from a 5000 mile sales trip and was pleased with how well taken care of the place was. I stay in a great number of Extended Stay America hotels and this one ranks near the...More
Thank Walter L
Response from Manager_11525, Manager at Extended Stay America - Cleveland - Airport - North OlmstedResponded 6 July 2016
Thank you for posting a review of our hotel. I so happy to know that our service, comfort and cleanliness met your needs. I will be sure to share your kind remarks with our team. Thank you for continuing to choose Extended Stay America. We...More
I liked the location and the price, but it was very disappointing in that the loud sounds of the expressway prohibiting me from a good night sleep. If possible, request a side of the building where it is not exposed to the highway at all....More
1 Thank Shari D
Response from Manager_11525, Manager at Extended Stay America - Cleveland - Airport - North OlmstedResponded 30 June 2016
Thank you for your recent review of your stay. I am sorry to hear that the interstate kept you up all night. I'm also sorry to hear that you woke up with a sore back. We recently just replaced all of our mattress. Thank you...More
The room was fine for the night. I ended up extending my stay for an extra night and the rate jumped $20 for the second night, despite the guaranteed AAA rate. There is only 1 elevator in the front, but parking in the front of...More
The room was recently re-modeled and OK, but was missing quite a bit. Kitchenette came with 1 plate and cup. How does guest use the stove with no pots or pans?
Breakfast selection anemic at the very best.
Had ironing board, but no iron.
Thank Emily G
Response from Manager_11525, Manager at Extended Stay America - Cleveland - Airport - North OlmstedResponded 16 June 2016
Thank you for taking the time to write a review of your stay. I sincerely apologize if you were not explained about our dish policy upon arrival. Also, I will be addressing our staff on properly communicating our amenities to our guests upon arrival. I...More
No they didn't. No common kitchen area where they would offer it or be able to provide it. When I checked out, there weren't the granola bars that the person before me mentioned. There were several vending machines right at... More
No they didn't. No common kitchen area where they would offer it or be able to provide it. When I checked out, there weren't the granola bars that the person before me mentioned. There were several vending machines right at the check in area, but it was mostly candy, not much that was nutritious.
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