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Extended Stay America - Cleveland - Airport - North Olmsted

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Extended Stay America - Cleveland - Airport - North Olmsted
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68 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Cleveland - Airport - North Olmsted
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Showing 68: English reviews
Fort Lauderdale, Florida
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 November 2014

I was very unpleased with my weekend stay here. First, i had a reserved a nonsmoking room and when I arrived there my "nonsmoking" room wreaked of cigarette smoke. Unfortunately, I was stuck with the room because the place was commpletely booked. I ended up staying in a friends room to sleep because i couldn't handle the smell in my... More 

Helpful?
2 Thank Mimila182909
Manager_11525, General Manager at Extended Stay America - Cleveland - Airport - North Olmsted, responded to this review

I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we have failed at that mission. As this hotel’s manager, I can assure you that I have reviewed your comments with our staff to ensure your experience is not repeated. I really appreciate... More 

Drexel Hill, PA
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 November 2014

There are two Extended Stay hotels on Country Club Blvd. This one is a little farther from the bus stop (a minus to me since I don't drive) but nearer Wal-Mart (a plus for basic supplies). The room was clean and quiet and not only was there a microwave and refrigerator but actual stove burners. The staff was lovely. Breakfast... More 

Helpful?
Thank Thad1527
Manager_11525, General Manager at Extended Stay America - Cleveland - Airport - North Olmsted, responded to this review

Thank you for your great review of our property. I'm thrilled that your room was clean and quiet and that you received great service from our staff. It is so great to read that you found us to be a good value and that you'd stay with us again. Thank you again for sharing your experience with us. We look... More 

Weston, Florida
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 November 2014

We booked many rooms for an engagement party in the area. Horrible odors in half of the rooms we booked. You have to ask for kitchenware including coffee maker all rooms come completely empty. Some shady people also in the hotel. On a different note, location was convenient and one employee was professional and carried herself well. I would not... More 

Helpful?
1 Thank Does It M
Manager_11525, General Manager at Extended Stay America - Cleveland - Airport - North Olmsted, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize about the odors in your rooms. As well, I am sorry to read that your in-room amenities did not meet your expectations. I will work with my housekeeping staff to ensure that we are effectively treating odors in our hotel. I will also work... More 

Travellers are raving about these North Olmsted hotels

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 November 2014 via mobile

-Room smelt like curry and heavy air freshener. -We had to go.to the desk.to get our utensils, then they were dirty still. -bathroom was filthy -Bed was as hard as a rock -Other guests were complaining about garbage not being taken out and the cleanliness or lack there of in their rooms.

Helpful?
3 Thank Sheena B
Manager_11525, General Manager at Extended Stay America - Cleveland - Airport - North Olmsted, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your room had an odor, that your bathroom had cleanliness issues, and that your bed was uncomfortable. In response to your feedback, I am going to be working diligently with my housekeeping staff to review our cleanliness procedures to ensure... More 

Concord, New Hampshire
Level Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 August 2014 via mobile

We booked a last-minute room here using priceline for a very low price. Upon arrival after ten pm the hallways had stained carpets, empty pizza boxes and bags of trash in them. It reminded me of a college dorm, except that it was quiet. Also, most of the signs and pictures in & around the elevators had been scratched on,... More 

Helpful?
Thank ji1963
Manager_11525, General Manager at Extended Stay America - Cleveland - Airport - North Olmsted, responded to this review

Thank you for taking the time to write a review of your stay. We are sorry to hear about the condition of our hallways; however, we are glad that you enjoyed your clean, comfortable room. We will work with our housekeeping staff to ensure we are keeping our common areas just as clean as our rooms. Thank you again for... More 

Cleveland
1 review
Reviewed 26 July 2014

The service, experience and the amenities were wonderful. It is a smaller room than I expected but it was really comfortable. I'm a smoker and they had no problems accommodating my needs. Most hotels now a days don't have rooms for smokers. We are still people whom deserve a nice,quite get a way from our normal hustle and bustle.

Helpful?
Thank Usandwe76
Anderson, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 July 2014

We made a reservation (and prepaid) for 2 adults and 2 children in a non-smoking 2 queen bed room for two nights. Upon arrival we checked in and much to our disgust, upon entering the room, we realized that it was a single king smoking room. When we returned to the front desk to rectify the situation, we were told... More 

Helpful?
1 Thank User1022
Manager_11525, General Manager at Extended Stay America - Cleveland - Airport - North Olmsted, responded to this review

We received a copy of your review, and wanted to take a moment to personally respond. We are sorry that we could not accommodate your room request. We try our best to accommodate all of our guests, so we sincerely apologize that we were unable to provide you with a non-smoking room. We will be reviewing our reservation procedures to... More 

New Haven, CT
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 July 2014

Let me start off by saying everyone we talked to on the staff at this place was very friendly, and we talked to a LOT of them because our room was so bad. 1) The staff called on the day of our check in and let us know we wouldn't be able to check in until 5PM, though the stated... More 

Helpful?
1 Thank Sarah S
Manager_11525, General Manager at Extended Stay America - Cleveland - Airport - North Olmsted, responded to this review

Thank you for taking the time to write a review of your stay. I'm pleased to hear that all my staff was very friendly; however, please accept my sincere apologies for the condition of your room and the cleanliness and odor issues you experienced. In response to your feedback, I will be meeting with my housekeeping staff to review cleanliness... More 

Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 29 May 2014 via mobile

We have stayed here over the past 12+ years and watched this property age to rhe point we nearly selected a new location. The main thing that kept us coming back was the wonderful friendly staff. Well over the past 18 months the new GM and Extended Stay have transformed this property. It is not fancy but it is very... More 

Helpful?
1 Thank david12121
Manager_11525, General Manager at Extended Stay America - Cleveland - Airport - North Olmsted, responded to this review

David - I appreciate you taking the time to write such a wonderful review about our hotel. I'm thrilled that you have been a dedicated guest to our company for the past 12 years. Our number one goal is to provide a clean, friendly place to stay, and I’m glad that we have given you the service that you deserve.... More 

Northbrook, Illinois
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 26 May 2014

No shampoo, no conditioner, no grab bar in the shower, no ice and a mattress springs that made popping sounds when we shifted in bed. No cups, silverware, plates or cooking utensils in kitchen area - making it un-uable. Woke up in pain. Left early - too uncomfortable.

Helpful?
Thank Peter S
Manager_11525, General Manager at Extended Stay America - Cleveland - Airport - North Olmsted, responded to this review

Thank you for taking the time to write a review of our hotel. I apologize that you were not pleased with the amenities in your room. As well, I am sorry to hear that your stay overall was not comfortable. Your comments will be very helpful as we continue to improve our guest experience. Thank you again for your feedback.... More 

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Meeting Rooms

Additional Information about Extended Stay America - Cleveland - Airport - North Olmsted

Address: 24851 Country Club Boulevard, North Olmsted, OH 44070 (Formerly Homestead Studio Suites)
Region: United States > Ohio > North Olmsted
Price Range: €69 - €88 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Cleveland - Airport - North Olmsted 2.5*
Number of rooms: 136
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Also Known As:
Homestead Cleveland North Olmsted
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Cleveland - Airport - North Olmsted staff and other travellers.
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Questions? Get answers from Extended Stay America - Cleveland - Airport - North Olmsted staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just don't book a hotel here.”
 of 5 bubbles Rollingstar35, 3 Aug 2015 | Read review
“I'd stay away. there are other hotels very close to this one that do not cost a whole lot more. We went to one of them after one night here.”
 of 5 bubbles petersT4749AW, 26 May 2014 | Read review
“The back can hear the highway noise a bit.”
 of 5 bubbles astroguy22, 12 Jan 2014 | Read review
“Great hotel I have been, thanks!”
 of 5 bubbles LeiW1985, 8 Oct 2013 | Read review
“Ask for a roo on the top floor or you will hear every little noise that guests in the room above are making. seriously. you will regret it if you dont get a room on the top floor.”
 of 5 bubbles TravelSwiss2009, 27 Sep 2013 | Read review
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