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8/10/2017 9/10/2017
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    The White Hart

    Ford, Salisbury SN14 8RP, England
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    8/10/2017 9/10/2017
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    US$149
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    Traveller (70)
    Dining (10)
    Room & Suite (5)
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    Overview
    • Excellent41%
    • Very good27%
    • Average17%
    • Poor9%
    • Terrible6%
    Travellers talk about
    “white hart” (111 reviews)
    “steak” (48 reviews)
    “the pub” (66 reviews)
    Free Wifi
    Free Parking
    Non-Smoking Hotel
    Restaurant
    Bar/Lounge
    Pets Allowed
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    Rooms
    8 Oct9 Oct
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Reviews (398)
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    1 - 5 of 392 reviews

    Reviewed 1 week ago via mobile

    Had previously visited The White Hart a few months back and was sufficiently impressed to return with my in-laws. Good range on the menu. Catered for young vegetarian, older conservative eater and the rest of us in between. My steak was particularly good. A really...More

    Thank Steve B
    Reviewed 2 weeks ago

    11.09.17. Monday evening meal. This was our 4th choice of venue! The Bell at Yatton Kennel - closed for til Wednesday. Biddestone Arms being renovated, the White Swan in Biddestone not doing food on a Monday!!! Arrived about 6pm, not booked. Got a table easily!...More

    Thank horsley-chrissie
    Reviewed 2 weeks ago

    Firstly, let me say that my wife and I loved the White Hart. We liked its ambience, the picturesque location on a small river and the friendliness of the staff. However, we had a few misgivings that, in our opinions, the owners should address, and,...More

    Thank Bobbluff
    Reviewed 3 weeks ago

    We spent one night at this inn, which looks incredible in terms of ancient buildings with a super trendy desing refurbishment. We were shown our room on arrival which was absolutely stunning: big, with lots of amenities and designer accessories....sadly....the toilet did not flush properly...so...More

    1  Thank sarinopoli
    Reviewed 5 weeks ago via mobile

    Great lunch - 4 of us just wanting a light lunch so we chose two sharing platters- one fish and one meat one plus two portions of chips - we sat outside with the two dogs and enjoyed a delicious lunch and great place to...More

    Thank Wiz C
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    About
    Amenities
    • Top amenities
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Things to do
    • Restaurant
    • Bar/Lounge
    Details
    • Price range
    • US$126 - US$169 (Based on Average Rates for a Standard Room)
    • Room types
    • Non-Smoking Rooms
    • Number of rooms
    • 11
    • Reservation Options
    • TripAdvisor is proud to partner with Priceline and Booking.com so you can book your The White Hart reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United Kingdom >
    • England >
    • Wiltshire >
    • Salisbury >
    • Ford
    • Also Known As
    • The White Hart Hotel Chippenham
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    Traveller (70)
    Dining (10)
    Room & Suite (5)
    Hotel & Grounds (53)
    Bathroom (1)
    Family and Play Areas (1)
    Nearby
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    Mercure Salisbury White Hart Hotel
    991 reviews
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    Ask a question
    Questions & Answers
    Chris H
    This is the managers email response to Fran McGary before his reply on Tripadvisor ???? Seems to have selective memory !!!! in remembering his story ? From: EPOS - White Hart W91358 Date: 26 February 2017 at 22:08:15 GMT To: fran mcgarry Subject: RE: Disappointed Customer Dear Ms McGarry, Sorry you feel it has taken too long to get back to you, this is because of the shift patterns we work meaning I don't usually catch up with all team members until the weekend. Due to full time team members have their days off during the week. I have now been able to speak to your server and the duty manager from your visit. It is our policy to deal with complaints within seven days, I probably should have mentioned that in my previous email, I'm sorry I didn't do that. We offer a selection of vegetarian dishes on our menu, but you are entirely correct we don't offer a vegan dish. We are however more than happy to tailor dishes to suit particular requirements. Or indeed take suggestions on compiling dishes from ingredients from around the menu. We have also in the past catered for vegan groups when given advanced notice. In the case of your visit you were served by one of our newer servers who was less sure about the available options. I would say however I feel that offering a roasted vegetable and goats cheese salad, without the goats cheese is a reasonable suggestion when a guest is vegan. It is unfortunate that our pasta is not suitable for vegans and I have asked my Head Chef to look into changing to a different product. With regards to dessert you should have been offered a fruit salad, I'm surprised this wasn't offered and I'm sorry this didn't happen. But rest assured we have discussed your experience with the team today at our weekly meeting to ensure such requests are dealt with better in the future. Thank you for taking the time to provide your feedback, and rest assured myself and the team have taken your experience on board to make improvements to the service we provide. As a goodwill gesture I have made a donation on your behalf to the Bath Cats and Dogs Home. Kind regards Adam Ford General Manager ________________________________ The White Hart Inn Ford Chippenham Wiltshire SN14 8RP 01249 782213
    16 March 2017|
    Answer
    Response from Adam F | Property representative |
    Dear Fran McGarry The reason for the slight difference in my email response and to the trip advisor review is simple I am responding to two different versions of the event. Your original email states ‘She came back after... More
    -1
    Votes
    sstickley3
    25 January 2017|
    AnswerShow all 4 answers
    Response from LouiseCambridgeshire | Reviewed this property |
    think it was after 3 but can call the hotel before, take earplugs if light sleeper as walls thin in couch house
    0
    Votes
    Room Tips
    "Ground room. But road noise early mornings!"
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    "Elderly or those with less mobility should not book a first-floor room owing to the steepness of the narrow..."
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    "Best to go for first floor rooms and not ground floor"
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    "As we only stayed for lunch I can't comment on this item"
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