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Courtyard Columbus New Albany

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5211 Forest Dr, New Albany, OH 43054-8151
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Courtyard
US$133
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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Traveller (16)
Dining (5)
View from Room (3)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Courtyard Columbus New Albany
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 3 hotels in New Albany
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner

Courtyard Columbus New Albany is an excellent choice for travellers visiting New Albany, offering many helpful amenities designed to enhance your stay.

Guest rooms offer air conditioning, and Courtyard Columbus New Albany makes getting online easy as free wifi is available.

You can also take advantage of some of the amenities offered by the hotel, including 24 hour front desk and room service. In addition, guests can enjoy a pool and breakfast during their visit. As an added convenience, there is free parking available to guests.

While in New Albany be sure to experience local burritos favourites at Blue Agave.

If you’re looking for things to do, you can check out Hayley Gallery, which is a popular art gallery amongst tourists.

Enjoy your stay in New Albany!

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Indoor pool
Restaurant
Breakfast available
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Mid-range
Hotel links
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109Reviews3Q+A19Room tips
Traveller rating
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Popular mentions
jashinme wrote a review Aug 2020
Gahanna, Ohio18 contributions4 helpful votes
Booked a hotel room for the minister officiating my wedding and made it abundantly clear that I was paying for this room. Gave them my credit card info over the phone. They confirmed that everything was good to go and my card would be charged. Only to find out when the minister got there and asked about it that “there is nothing on the notes about that” and the minister had to pay for it. This is infuriating and absolutely not ok.
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Date of stay: August 2020Trip type: Travelled with family
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Response from Irena Saxton, General Manager at Courtyard Columbus New Albany
Responded 26 Aug 2020
Thank you for choosing to stay at the Courtyard Columbus New Albany and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. By law we are unable to process a credit card without a completed credit card authorization form if an ID cannot be provided at check-in. We apologize if this was not explained at the time of booking and as a teachable moment, we will share your feedback with the appropriate hotel team to ensure the necessary guidelines are in place. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times.
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olen70 wrote a review Jul 2020
Wheeling, WV.20 contributions9 helpful votes
We stayed for two nights June 26 & 27th and my goodness were we treated great, I finally feel like someone wanted me to stay at there Hotel. From check in to Check out they never said no. We had a loud group of people and kids roaming the hallways and courtyard. But not once did someone say we were out of control. This is a very clean Hotel small [pool but we had about 8 boys in the pool at once... When checking in my room seemed warm and Air seemed to not be running well and they without hesitation change me to another room. Everyone in our group had a great time and will book again if we are in the area, Also Thanks to Carrie for the great rates.
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Date of stay: June 2020
Location
Cleanliness
Service
Room Tip: Ask for a Balcony Room
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Response from Irena S, General Manager at Courtyard Columbus New Albany
Responded 6 Jul 2020
Thank you so much for your review of our hotel and for choosing to stay with us. We truly appreciate your business and are so happy to hear that you had a great time. We hope to welcome you and your group back next year.
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familytraveler647 wrote a review Mar 2020
Saint Clairsville, Ohio29 contributions10 helpful votes
My wife, three kids and I recently went to New Albany, Ohio for a dance competition my oldest daughter entered. We stayed at the Courtyard Marriott. We had a one bedroom two room suite. The room was spacious and clean. The sofa bed was a little on the small side but the room easily fit two roll away beds. The main issue I had was there was no door on the bedroom portion to separate it from the other room.
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Date of stay: March 2020Trip type: Travelled with family
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Charmaineluvsu wrote a review Nov 2019
London, United Kingdom60 contributions76 helpful votes
Great hotel and does what it says on the tin. Stayed for two weeks with work around the corner, this hotel offers a free shuttle service to and from our offices so worked a treat. Breakfast and dinner was great (in particular the garlic/honey chicken wings and sea salt dark chocolate chip cookies which they alwa warm up) - with the drinks suitably strong- try their old fashioned. Room was nice and clean with the shower hot and powerful. What’s not to like.
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Date of stay: August 2019Trip type: Travelled on business
1 Helpful vote
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Jordyn A wrote a review Oct 2019
1 contribution1 helpful vote
AVOID FRONT DESK ATTENDANT JENNIFER!!!! I have never been treated so disrespectfully at a hotel before. I flew in from out of town to celebrate my college friends wedding. Situation #1: I called house keeping to receive more towels and front desk clerk, Jennifer, answered and told me I could come get the towels myself because she “did not know” when they could arrive due to their packed schedule. Situation #2 I am gone on Friday from 11am-2:30pm and assumed that my roomed would’ve been clean. When it was not clean (and all of my friends rooms were clean on the same floor) I went to the front desk. Of course Jennifer was working. She spoke to me in a very inappropriate tone when I simply just wanted to know if my room could get cleaned. When I told her that I didn’t appreciate her attitude she continued to raise her voice, put both hands up in the air, and yells “well I don’t appreciate you attitude either”. I thought this was extremely inappropriate since I am the customer. Long story short if Jennifer tries to help you ask for someone else. Or better yet don’t even stay at this hotel due to their incompetent staff and beyond disrespectful customer service.
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Date of stay: October 2019Trip type: Travelled with friends
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Response from Irena S, General Manager at Courtyard Columbus New Albany
Responded 14 Oct 2019
Dear Jordyn A, I sincerely apologize for not meeting your expectations during your most recent visit. Providing excellent hospitality is our number one priority so I am surprised that you were not met with a cheerful, service minded attitude from Jennifer. I appreciate your feedback and will share this information with Jennifer and the team as a teachable moment and ensure this is an isolated issue. Sincerely,
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PRICE RANGE
US$116 - US$214 (Based on Average Rates for a Standard Room)
LOCATION
United StatesOhioNew Albany
NUMBER OF ROOMS
122
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Frequently Asked Questions about Courtyard Columbus New Albany
Which popular attractions are close to Courtyard Columbus New Albany?
Nearby attractions include Hoover Dam (7.6 km), Captivating Worlds (3.2 km), and The Jeanne B. McCoy Center (2.1 km).
What are some of the property amenities at Courtyard Columbus New Albany?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Courtyard Columbus New Albany?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Courtyard Columbus New Albany?
Yes, free parking is available to guests.
What are some restaurants close to Courtyard Columbus New Albany?
Conveniently located restaurants include Cap City Fine Diner and Bar, The Barn at Rocky Fork Creek, and Hudson 29.
Are there opportunities to exercise at Courtyard Columbus New Albany?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Courtyard Columbus New Albany?
Yes, dry cleaning and laundry service are offered to guests.
Does Courtyard Columbus New Albany offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Are there any historical sites close to Courtyard Columbus New Albany?
Many travellers enjoy visiting Towers Hall (13.0 km), Gahanna Historical Society Settlement (11.2 km), and Williams Mound (11.2 km).
Is Courtyard Columbus New Albany accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.