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Napoleon Inn & Suites

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86 Reviews from our TripAdvisor Community

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Showing 86: English reviews
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Norris
Reviewed 2 weeks ago

We come to Napoleon every year in August for a family reunion. We have been staying here since the hotel first opened. It has always been nice and clean. This past August 2016 was the first time we had an issue here. Some people came in across the hall from us late and were out in the hall partying. We...

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Helpful?
Thank Q8439ZUteresam
Savannah E, Manager at Napoleon Inn & Suites, responded to this review

Thank you for staying with us when you come to your family reunion! I am so sorry that you had a problem with obnoxious guests. You have every right to a quiet and peaceful night, and we have instituted a new 10:00 pm "quiet time" which we expect our front desk clerks to enforce. The hotel is under new ownership...

Columbus, Ohio
Reviewed 14 February 2017

The hotel is nice, very friendly staffs and clean room. But the hotel is very close to highway (20 ft away?) and noise is bad if your room is on the highway side. The breakfast is so, not much special..

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Thank Familyroadtrip50226
Savannah E, Front Office Manager at Napoleon Inn & Suites, responded to this review

Thank you for staying at our hotel! We have special noise-dampening windows on the highway side of the building, but it can be loud when there is a lot of traffic. Next time you stay with us, please ask for a room on the other side of the building, and we'll be glad to accommodate you!

Reviewed 10 October 2016 via mobile

Planned an overnight stop on our family road trip. Hotel was immaculate. Staff were amazing. We arrived at 2am and they made us a fresh pot of coffee without being asked. We missed the continental breakfast. They went out of their way to get the kids bagels and yogurt anyway. Pool was lovely and warm. Rooms were spacious and clean....

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Helpful?
Thank WeCallItFamily
Savannah E, General Manager at Napoleon Inn & Suites, responded to this review

Thank you so much for your review. I know that my staff works very hard to take care of the guests, but it is so nice to see it in writing! Please stay with us again when in Northwest Ohio.

Reviewed 10 September 2016

This was just an average hotel. The picture is misleading. It is part of a truck stop and not in a part of town with other conveniences like restaurants and shops. It is not easy to get to there and is awkward to find.

Review collected in partnership with Best Western
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Thank Susan T
Savannah E, General Manager at Napoleon Inn & Suites, responded to this review

I am sorry that you had difficulty finding our hotel. There are signs at each corner when people get off the bypass, but it can be difficult if you don't use the US 24/6 bypass. As to location, many guests like having a restaurant and convenience store on the same property. Also, the restaurant gives our guests a 10% discount...

Beaver, United States
Reviewed 28 July 2016

Staff was very friendly and helpful. Breakfast was good. Coffee always hot. Room was good temperature and clean. Someone once told me don't give 10's because they come out as 0's or 1's, so I gave this hotel a 9

Review collected in partnership with Best Western
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Thank Sharon M
Savannah E, General Manager at Napoleon Inn & Suites, responded to this review

Thanks so much for staying with us! I am glad that everything was right and as it should be. Please come again soon.

Latrobe, United States
Reviewed 18 July 2016

We have stayed at this hotel many times. Good price clean hotel nice staff very friendly . close to were we needed to go to. I would say give the hotel a try. Easy to find. Close place to eat in their town. See ya guys next year this time.

Review collected in partnership with Best Western
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Thank Renee S
Savannah E, General Manager at Napoleon Inn & Suites, responded to this review

Thanks Renee! We will be looking forward to seeing you again next year!

Pittsfield, Illinois
Reviewed 11 July 2016

Nice place. Nice resturuant next door. But people smoked right at the enterance door on the side. Should be at least 15 ft from door as the smoke came into our room and we don't like smoke that is why we get non smoking rooms.

Review collected in partnership with Best Western
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Helpful?
Thank dorothyy771
Savannah E, General Manager at Napoleon Inn & Suites, responded to this review

Thank you for staying with us and for pointing out the problem with people smoking just outside the door. We will be looking into what we can do to make it so that this doesn't happen in the future. Many times we don't realize that there is a problem like this until a nice guest like you points it out!...

Reviewed 16 June 2016 via mobile

Was in the area and decided to stay here for the night. The location is convenient and the hotel looks very nice. The front desk staff was very friendly. My room was comfortable however the room had a musty odor to it. It smelled as if the carpet had been wet and then dried without cleaning. Besides that I would...

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Thank Scott W
Savannah E, General Manager at Napoleon Inn & Suites, responded to this review

You are absolutely right about the carpet cleaning! We were cleaning all of the carpets in the hotel, and apparently your room was not put "out of service" until it was completely done. I sincerely apologize for the odor, and am very glad that you would stay with us again! Please come back soon.

Tyler, Texas
Reviewed 9 June 2016

Nice Hotel. Staff was friendly and allowed me to park my motorcycle under the lobby entrance awning. Received a 10% discount to adjacent restaurant. Reasonably priced and clean. Bed was a little firm.

Review collected in partnership with Best Western
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Thank hesadog
Savannah E, General Manager at Napoleon Inn & Suites, responded to this review

I'm so glad to hear that you enjoyed your stay with us! Please stay with us again when you are in Northwest Ohio!

Reviewed 3 June 2016

We stayed at this location for pleasure. We got a hot tub room and it really just seemed like the room hadn't been used in a while. There was a thin layer of dust in the hot tub, one of those grey beetle things and a small spider that we had to clean out. The staff was friendly and very...

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Helpful?
Thank joe r
Savannah E, General Manager at Napoleon Inn & Suites, responded to this review

Hello Joe, On behalf of everyone at Best Western Napoleon, I want to apologize that your experience was not the best. After reading your review, I did some checking because the staff had not told me about any police visits that night. I learned that the yellow tape that you saw was not put there by the police! It was...

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located on the outskirts of the quaint town of Napoleon Ohio, this hotel offers a variety of amenities to make your stay comfortable. This three-story inn (with elevator!) has free high-speed wi-fi access and a complimentary breakfast that includes waffles, scrambled eggs, sausages, fruit, yogurt, breads, cereals, and fresh fruit. Other amenities include an indoor pool and hot tub, 24-hour manned front desk, meeting facilities, cable tv with HBO, exercise facility, business center, and guest laundry facilities. Each room is equipped with a microwave and refrigerator. A standard room is equipped with two queen beds, and king-bed equipped rooms include ones with a pull-out sofa or an in-room jacuzzi. Each floor features a room that has been equipped with accessories to make them more accessible to handicapped individuals. A limited number of rooms are available to guests who smoke. Pets are welcomed at the Napoleon Inn & Suites at a small additional fee. Roll-away beds and cribs are also available at a small additional fee. The hotel shares a parking lot with the Fuel King Truck Stop which provides ample parking for rigs of all sizes, including busses and RVs. Fuel King features a variety of food options including the A&J Family Restaurant and Hunts Brothers Pizza. It also has a convenience store, beer cave, and game room which hotel guests are welcome to use. Fort Wayne, IN-70 minutes Toledo-45 minutes Defiance-20 minutes Grand Rapids, OH-20 minutes Bowling Green-30 minutes Windsor, ON-105 minutes Detroit Metro Airport-85 minutes Toledo Zoo--40 minutes Cedar Point-1 hour, 40 minutes Sauder Village-25 minutes Defiance College-25 minutes Northwest State Community College-15 minutes BGSU-35 minutes. ... more   less 

Additional Information about Napoleon Inn & Suites

Address: 1290 Independence Dr, Napoleon, OH 43545-5620 (Formerly Best Western Napoleon Inn & Suites)
Region: United States > Ohio > Napoleon
Price Range: €71 - €109 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Napoleon Inn & Suites 2.5*
Number of rooms: 52
Reservation Options:
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Also Known As:
Best Western Napoleon
Napoleon Best Western
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Questions & Answers

Questions? Get answers from Napoleon Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Apparently, you must request heat be turned on in room.”
 of 5 bubbles RandallH613, 28 Dec 2015 | Read review
“Get a room towards the back of the hotel so you won't get as much highway noise.”
 of 5 bubbles JoeD429, 26 Nov 2015 | Read review
“Get a room that's not on expressway side if you want to sleep on. Not bad at night though.”
 of 5 bubbles 989GeorgeB989, 10 Sep 2015 | Read review
“Rooms facing the parking lot and not on the 1st floor would be quieter.”
 of 5 bubbles Traveler101046, 30 Jul 2015 | Read review
“To choose a good room: Find a different Hotel!”
 of 5 bubbles jayp9, 24 Jun 2015 | Read review
5 of 5