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All reviewsbedroom suitetowne place suitesfull kitchencleveland airportgranite countertopsbed was comfortablecheck in was easythree roomsbagelsrestaurants in the areavisit familywould stay here againfresh fruitcomplimentary breakfastairport shuttleparking lottransplant
The place has been recently redone, so the rooms look and feel great. We got stuck in Cleveland due to a canceled flight, but the inconvenience dissolved in the warm welcome, comfortable and spacious room, and very reasonable price. The bed was comfortable, and the...More
We travel frequently from the East Coast to Chicago to visit family. We have 2 small dogs, and we always need a hotel that takes dogs. TownePlace is amazing. This was our third visit with them, and this was the best yet. They had just...More
I should have asked if the hotel was 1: overbooked for my room-type original request made over 2 weeks ago. 2: I should have asked if the hotel was under renovation. I'm very disappointed in the experience for a Marriott hotel. I had to take...More
Response from Natalie R, General Manager at TownePlace Suites Cleveland AirportResponded 8 February 2018
Dear Travel from Cleveland to Home,
Thank you for choosing to stay at the TownePlace Suites Cleveland Airport and providing your honest feedback.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations....More
Suites are nice with a full kitchen but the whole property is undergoing renovations which is a bit of a let down. The staff is wonderful and very helpful. Breakfast in the morning is nice just your typical continental breakfast.
The hotel was undergoing painting and other remodeling during our visit Dec 2017 . Our remote for the TV didn't work and was promptly replaced. Bed was comfortable. Doesn't have a upgrade feel, but it was perfect for what we needed.