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Crowne Plaza Cleveland Airport

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Crowne Plaza Cleveland Airport
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334 Reviews from our TripAdvisor Community

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Showing 328: English reviews
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Philadelphia, Pennsylvania
Reviewed 1 week ago

I stayed at this hotel on April 11th,2017 I like the Holiday Inn product and Crown Plaza are exceptional hotels.I found that the employees were all extremely professional and helpful, especially Dan the night bellman/shuttle driver, whom i saw help out a lost traveler at the airport and help him to find out where he had to go even though...

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Thank raymondstackhouse
Balsam Lake, Wisconsin
Reviewed 1 week ago

At check-in we asked Devyn if we could get a room with a sofa (couch). I travel with my wife most of the time and a couch makes watching TV much more comfortable than having one of us sitting on the bed. Devyn went out of his way to get us a great room. He even had us check the...

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Thank oldboatguy2017
Mentor, Ohio
Reviewed 1 week ago via mobile

We were there for a seminar but you could not ignore how friendly the staff was! Very impressive!! Our lunch for the price was much more than we expected! The business tools were quickly available! I would recommend this establishment for your business meetings great location near airport

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Thank Marie A
Reviewed 5 weeks ago via mobile

The lobby is very nice. I liked the complementary papers. The restaurants food was excellent. The young girl Dani at the front desk was extremely polite and very helpful with the surrounding area. What a wonderful employee you have there. My husband walked away and said he's never met someone so nice in customer service. You usually just get brushed...

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Thank Aimmeee25
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear Aimmeee25, WOW! Thank you so much for your kind words for our hotel and staff, especially for the role Dani played in your experience with us. Dani is a great asset to our team and we look forward to having her with us every day. I will be sure to pass along your kind words to her. Thank you...

Buffalo, NY
Reviewed 13 March 2017

This hotel is located in a nice area and has several restaurant choices nearby. There is a restaurant in the hotel but it is rather pricey. The restaurant also serves breakfast which is NOT complimentary which was very disappointing. Our room was nicely decorated and comfortable. There was no microwave which was also disappointing as we had brought popcorn from...

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Thank M Q
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear M Q., Thank you for taking the time to provide us with your valuable feedback, your opinion is very important to us. I am sorry to see that you experienced problems with the cost of the breakfast buffet, your guest room and the lack of available complimentary newspapers. We take your comments very seriously and I will be sharing...

Reviewed 13 February 2017

Everything was great, the staff were friendly, very clean everywhere, very nice decor, and we loved how nice our room was. Only downside was the price of breakfast for what you got, but ours was complimentary so can't really complain.

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Helpful?
Thank Harmony P
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear Harmony P., Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Thank you for choosing Crowne Plaza Cleveland Airport. Sincerely, Scott K. General Manager

St. Paul's Bay, Malta
Reviewed 26 January 2017

If first impressions speak loudest, the surly, "everything is a problem" front desk staff at check in said it all - go somewhere else. The 1990s refit and decor were clean, but showing their age, like every other Crowne Plaza in USA ... not like the super nice ones in Asia which are amazing! The redeeming features of this hotel...

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Thank RobDee1432
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear RobDee1432, Thank you for your feedback. We understand and apologize for the inconvenience you experienced regarding the appearance of guest areas. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. If you would like to speak to someone regarding the issues you faced, please feel free to call the hotel...

Reviewed 20 January 2017 via mobile

I had a great stay at the Crowne Plaza. I loved the extra makeup remover, q-tips, and shower cap they leave for you in the lavatory. The room was clean, beds were comfortable, and the staff was friendly. The only issue I ran into was the shower heads are way too low... I'm 5'9 and have never run into that...

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Thank MSTRKRFT
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear MSTRKRFT, Thank you very much for your review of our hotel, we appreciate your feedback. I am happy to see that you enjoyed the amenities we have to offer, everything from the makeup remover and shower caps, to the guest rooms and staff are all carefully crafted and assembled to give our guests the most positive experience. We hope...

Reviewed 7 January 2017 via mobile

Thank god for other hotels in the area. I think a dogs bed would have looked glamorous after staying at the disgusting comfort Inn down the street. Boy are we glad we got the chance to stay her for our last 3 days in Cleveland. Amazing staff, Amazing atmosphere, Amazing food, Amazing rooms. Worth every dime we spent. When we...

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Helpful?
Thank ilovecoffee19
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear ilovecoffee19, Thank you for taking the time to provide us with your valuable candid feedback regarding your recent stay with us at the Crowne Plaza Cleveland Airport. While I am sorry the beginning of your trip was not so pleasant, I am happy to see that the time you spent with us on your last three days was a...

Columbus, Ohio
Reviewed 7 January 2017 via mobile

Great deal to stay the night then leave vehicle parked there while traveling. Very nice hotel. Friendly staff and shuttle drivers. We'll definitely be back. Room was clean and comfortable. Quiet with nicer shampoos and little extras in the bathroom.

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Thank Mary B
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear Mary B., Thank you so much for taking the time to provide us with your valuable feedback concerning your recent stay with us at the Crowne Plaza Cleveland Airport. We take great pride in providing seamless service to our guests each and every time they stay with us, so I am happy to see that you were able to...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Experience convenient airport access without disruption at our Crowne Plaza Cleveland Airport Hotel Cleveland Hopkins International Airport (CLE) and Downtown Cleveland, Ohio are just minutes from our Crowne Plaza - Cleveland Airport Hotel. Nestled in Middleburg Heights, where you will experience high quality service from our award winning team. Whether it's an overnight getaway, a business trip, a family reunion, or your dream wedding, the Crowne Plaza Cleveland Airport Hotel offers unparalleled service and exceptional amenities. Each of our well-appointed 238 guest rooms and suites is equipped with 32" flat-screen televisions boasting a guide for an in-home experience, 100 MB Fiber Internet, "sleep" and bath amenities. Whether planning a productive business meeting or your dream wedding, our 14 meeting rooms boasting 16,000 square feet of space, will meet and exceed the expectations of every guest. Savor culinary delights at our restaurant, Tavolo 72, serving steaks, pasta and seafood. Many top attractions are just a short drive from our hotel including the stadiums of several professional sports teams, the Cleveland Clinic, the famous Rock & Roll Hall of Fame, Great Lakes Science Center, NASA Glenn Research Center, Playhouse Square and the International Exposition- IX Center. We are in close proximity to the Ford Motor Plant, Baldwin Wallace, Sherwin Williams, UPS, Sysco Foods, and AT&T. ... more   less 

Additional Information about Crowne Plaza Cleveland Airport

Address: 7230 Engle Rd, Middleburg Heights, OH 44130-3427
Region: United States > Ohio > Middleburg Heights
Price Range: €98 - €183 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Cleveland Airport 3.5*
Number of rooms: 238
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Also Known As:
Crowne Plaza Middleburg Heights
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Cleveland Airport staff and other travellers.
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Questions? Get answers from Crowne Plaza Cleveland Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My room was clean and comfortable.”
raymondstackhouse, 12 Apr 2017 | Read review
“Find another hotel”
RobDee1432, 26 Jan 2017 | Read review
“The fourth floor was a "quiet floor" with quiet hours between 9 PM and 10 AM”
traverlerx, 5 Sep 2016 | Read review
“If you want a room with a view, this is not the place to get one.”
AMB_1128, 29 Jun 2016 | Read review
“Lower level rooms have a balcony.”
298chadp, 27 Jun 2016 | Read review
5 of 5