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All reviewsstarbucks coffeefront deskhot tubnice hotelenjoyed our staywould stay here againbusiness centerup to datestayed here for one nightnice roomexcellent stayindoor poolfitness centerchecking innight's sleepbed was comfortablestaff was friendly
I recently stayed at this hotel with a guest and had a very disappointing experience. I reserved a room via phone requesting two queen beds, which was reflected accurately in my confirmation email. Upon check in, I was informed that my reservation was for a...More
Thank Andrew B
Response from Natalie R, Manager at Courtyard Cleveland Airport SouthResponded 2 weeks ago
Dear Andrew B,
Thank you for choosing to stay at the Courtyard Cleveland Airport South and providing your honest feedback.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. I have shared...More
Staff was attentive and professional and friendly. Room was clean and we'll stocked. Hotel has nice pool and workout room. Bistro has food for sale in the morning and evening. Location is great--close to highway, restaurants, stores, gas stations, and theater.
The room was a nice room, just not what I had ordered or needed for my purpose. The room had 2 queen beds, 1 sitting chair, and 1 typing chair, for three adults. I originally ordered a Suite room. When I arrived went to my...More
Response from Natalie R, Manager at Courtyard Cleveland Airport SouthResponded 9 March 2018
Thank you for taking the time to share your recent experience and comments with us.
Receiving a warm welcome during check-in often times sets the tone for a great stay. Unfortunately, it was brought to my attention that we fell short of meeting...More
Stayed over for 2 nights -before and after our vacation. Flew out of Cleveland. Shuttle took us to the airport at 4am - parked our car for the week for $20. Rooms are very clean. Lobby bar is nice to unwind with a glass of...More
Basic rooms, very clean, well maintained, beds better than "at home", VERY QUIET room a/c/heat, perfect WIFI, varied breakfast menu selections quickly prepared, parking lot convenient entrances well maintained, indoor pool great in cold weather, airport shuttles well maintained, but the main "Exceptional" reference is...More