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All reviewsstarbucks coffeefront desknice hotelenjoyed our staywould stay here againbusiness centerstayed here for one nightup to dateexcellent staynice roomindoor poolchecking innight's sleepstaff was friendlyparking lotcleveland airportbistro
I stayed at the Courtyard Airport South two niggts (room 433) I stayed here a year ago and swore I wouldn't do it again. However budget for an unplanned funeral trip made me. Compared to last year it's so far advanced the people were so...More
Thank Bryan O
Response from Natalie R, Manager at Courtyard Cleveland Airport SouthResponded 3 days ago
Dear Bryan O,
Thank you for choosing to stay at the Courtyard Cleveland Airport and providing your honest feedback.
Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. I have shared your...More
Hotel was a good location if you don’t want to stay right downtown. It was about a 20 minute ride downtown and about 20 minutes to the Crocker Park area.
The hotel itself was fairly nice. The lobby bistro area was nice. There was a...More
I recently stayed at this hotel with a guest and had a very disappointing experience. I reserved a room via phone requesting two queen beds, which was reflected accurately in my confirmation email. Upon check in, I was informed that my reservation was for a...More
Thank Andrew B
Response from Natalie R, Manager at Courtyard Cleveland Airport SouthResponded 4 April 2018
Dear Andrew B,
Thank you for choosing to stay at the Courtyard Cleveland Airport South and providing your honest feedback.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. I have shared...More
Staff was attentive and professional and friendly. Room was clean and we'll stocked. Hotel has nice pool and workout room. Bistro has food for sale in the morning and evening. Location is great--close to highway, restaurants, stores, gas stations, and theater.
The room was a nice room, just not what I had ordered or needed for my purpose. The room had 2 queen beds, 1 sitting chair, and 1 typing chair, for three adults. I originally ordered a Suite room. When I arrived went to my...More
Response from Natalie R, Manager at Courtyard Cleveland Airport SouthResponded 9 March 2018
Thank you for taking the time to share your recent experience and comments with us.
Receiving a warm welcome during check-in often times sets the tone for a great stay. Unfortunately, it was brought to my attention that we fell short of meeting...More