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Sonesta ES Suites Cleveland Airport

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Traveller (98)
Room & Suite (57)
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Overview
  • Excellent51%
  • Very good26%
  • Average13%
  • Poor5%
  • Terrible5%
Travellers talk about
“west wing”(11 reviews)
“full kitchen”(32 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Airport Transportation
3 Star Hotel
All hotel details
Additional information
Offers from Sonesta ES Suites Cleveland Airport
Special Offer: Free Breakast & Parking
Hotel deals
Offers from Sonesta ES Suites Cleveland Airport
Special Offer: Free Breakast & Parking
Hotel deals
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Reviews (399)
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397 results
Traveller rating
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105
54
21
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LanguageEnglish
196
105
54
21
21
Show reviews that mention
All reviewswest wingfull kitchenbasketball courtfront deskpenthouse suitesocial hourbrick buildingsitting areasized bedliving roompots and panswe've stayedextended stayhome away from homefree breakfast isoatmealcleveland airport
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1 - 5 of 397 reviews
Reviewed 1 week ago via mobile

Rick was extremely helpful. We got there at 11pm and he was happy to help and easy to talk to. The second day of our stay our room keys didn’t work and he eagerly helped us get the situation fixed quickly.

Thank Benjamin E
Response from JoeJGM, General Manager at Sonesta ES Suites Cleveland AirportResponded 1 week ago

Thank you for your comments. I am happy that Rick took care of you. He offers great service and I will pass along your compliments to him.

Hotel's Favourite
Reviewed 1 week ago

After our stay here last May, we couldn't wait to get back. The rooms are large, clean, and well maintained and are a reasonable price. But the main reason to stay here are the people. Everyone from the front desk staff to the breakfast and...More

1  Thank Emil T
Response from JoeJGM, General Manager at Sonesta ES Suites Cleveland AirportResponded 1 week ago

Thank you so much for your kind remarks. We are so fortunate to have so many friendly folks like Diana on our staff! I am happy they made you feel comfortable.

Reviewed 1 week ago

Like the place when I stay their BUT this time was different room was dirty food in frig buns on table looked like maids use it as lunch room . Guy at desk didn’t tell me where my room was and when I when back...More

Review collected in partnership with this hotel
Thank Michael G
Response from JoeJGM, General Manager at Sonesta ES Suites Cleveland AirportResponded 1 week ago

Thank you for sharing your experience. It appears that we erred in assigning your room and for that I apologize. We appreciate you ongoing business and hope that this one less than perfect experience won't deter you from staying with us again.

Reviewed 1 week ago

We live a couple hrs from CLE airport. Whenever I have an early flight I make an overnight stay to make things easier. This is my second time at this hotel. The room is huge and really overkill for 2 people, but the price and...More

Review collected in partnership with this hotel
Thank jimk142
Response from JoeJGM, General Manager at Sonesta ES Suites Cleveland AirportResponded 1 week ago

Thank you for your review. So glad we are able to meet your needs!

Reviewed 1 week ago

Absolutely wonderful. No complaints whatsoever. We stayed in order to go to the Cleveland Clinic in Cleveland, Ohio. We had 3 suites for the family, becuase of the price, we were able to do that. Looking forward to staying again.

Review collected in partnership with this hotel
Thank suptchisholm1949
Response from JoeJGM, General Manager at Sonesta ES Suites Cleveland AirportResponded 1 week ago

Thank you for taking the time to write and share your experience. we are so happy that you found Sonesta Cleveland airport and we look forward to hosting your next visit.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Free Parking
Pool
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Shuttle Bus Service
Airport Transportation
Breakfast included
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Meeting Rooms
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Hot Tub
Details
Price range
US$102 - US$194 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$102 - US$194 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (98)
Room & Suite (57)
Pool & Beach (3)
Dining (2)
Questions & Answers
Ask a question
CinaCan333
6 October 2017|
Answer
Response from JoeJGM | Property representative |
Yes. We do accept pets with a fee.
0
Votes
Terry C
17 April 2017|
AnswerShow all 2 answers
Response from JoeJGM | Property representative |
Breakfast starts at 6AM Monday thru Friday and 7AM on Saturday, Sunday & Holidays.
0
Votes
Terry C
17 April 2017|
Answer
Response from JoeJGM | Property representative |
Our airport shuttle runs from 6AM to 11PM every half hour for departures. Arrival are picked up within these hours by demand.
0
Votes
Room Tips
"Love staying in suits didn’t like the guy at the desk"
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"The hotel has 2 stories and no elevators. Ask for a first floor room if you have trouble navigating stairs."
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"Make reservations. Turn on ice maker and turn off alarm clock."
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"We preferred a lower room rather than climbing steps but seems like any room would have been fine."
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