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Sonesta ES Suites Cleveland Airport

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202 Reviews from our TripAdvisor Community

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Showing 200: English reviews
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Indio, California
Reviewed 3 days ago NEW

The staff was friendly and the breakfast was good. Our room experience was not. Our first room had a paint smell that made it uninhabitable. No room service one day, a buzzing smoke detector that they did not fix (after four days there)

Review collected in partnership with Sonesta
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Helpful?
Thank dedesitko
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

I really appreciate your sharing your experience with us and I wish I had the chance to meet you while you were with us. I apologize for what you had to put up with. We recently had a number of our tubs repaired and painted and it sounds as though we did not give it enough time to cure. You...

Merrill, Oregon
Reviewed 6 days ago NEW

We had a queen suite with two beds and a sleeper couch. Although we did not use the kitchen it would have been challenging to do so as there was only enough settings for two people. Overall we were extremely satisfied with the hotel and staff. The breakfast was good and appreciated, but it was typical hotel fare. The coffee...

Review collected in partnership with Sonesta
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Helpful?
Thank Janine F
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you for sharing your comments. We are very fortunate to have so many associates that do in fact really care about taking care of people in the spirit of Hospitality.

Cleveland, Ohio
Reviewed 1 week ago

As we do every couple of months, my sisters and I get us a room for a weekend. We have stayed at the newly renovated Cleveland Sonesta ES Suites in Westlake before and we have always reserved loft suites which were usually very comfortable. Suite 824 was something other than comfortable. While nice, comfortable and clean, the temperature in this...

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Helpful?
Thank Nancy P
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you for sharing your experience with us. I apologize for the drastic temperature differences and you are correct, that is why we provide the additional fan to help balance this. Of course this issue is at its worst only when we have extreme outside temperatures. I am so sorry that we did not have the opportunity to address these...

Smithfield, Virginia
Reviewed 1 week ago

I stayed here for 3 nights while in town for work. The suite was very clean, and had all the amenities of home. The entire place was remodeled and everything looks very sleek and modern. I had a fireplace, full kitchen (refrig, stove, oven, dishwasher & microwave) and plenty of room to spread out. I could have cooked each day...

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Helpful?
Thank RunnerGirlOH
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you for taking the time to share your experience here at the Sonesta ES Suites Cleveland Airport. We are so fortunate to have so many hospitality minded folks on our staff!

Centerville, Ohio
Reviewed 1 week ago

I have to travel a lot for business--and five times each year in Toledo. Believe me, this would be my GO TO location! I use about 9 rooms per stay--and I could encourage a colleague to stay at the Sonesta--using another 10 rooms five times a year! Great location, fantastic rooms, extremely reasonable prices. We had multiple issues with billing,...

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Helpful?
Thank WaltripWoman
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you so much for sharing your experiences here at the Sonesta ES Suites Cleveland Airport. I am so happy that we were able to meet your needs but, unfortunately, I am not aware of any expansion plans in Toledo, (though you never know). Hopefully you will be able to visit with us again the next time you travel through...

Berea, Ohio
Reviewed 3 weeks ago via mobile

Last year my parents & I went out of the country for 7 days and Rick personally watched our vehicle while we were away. Recently in February my parents are back to visit and Rick remembered us, even after 6 months! Rick as always gave us 5 star service. Lastly, the construction/remodel is over and the Sonesta looks great! Thanks...

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Helpful?
Thank tokarz46
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you so much for your wonderful comments about Rick! I will pass along your Kudos to him. We here at the Sonesta ES Suites Middleburg Heights are fortunate to have such a great staff that truly understands the spirit of Hospitality.

Chatham, New Jersey
Reviewed 3 weeks ago

Great stay - charming and super clean. Excellent breakfast - hot foods and traditional continental. Rick at the Front Desk incredibly helpful and welcoming. Plenty of space and more than met our needs. Great location - many wonderful restaurants and shopping nearby.

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Helpful?
Thank kimmyp918
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you for taking the time to share your kind remarks and especially for recognizing Rick. He is truly a rising star here at the Sonesta ES Suites Middleburg Heights!

Lebanon, Ohio
Reviewed 4 weeks ago

The beds are comfortable. The room is decorated tastefully and the fireplace is awesome. My room was very clean and I loved staying here. The staff are so nice and accomada5ing. This is not top,of th4mline but for the price I would stay here any time I get an opportunity

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Helpful?
Thank Leslie S
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you for taking the time to share your kind remarks. We here at the Sonesta ES Suites Middleburg Heights are so happy that you found us and that we were able to provide such highly satisfactory accommodations.

Pagosa Springs, Colorado
Reviewed 10 February 2017

I highly recommend! The quality here far exceeds the price! I just had my second stay at Sonesta ES Cleveland Airport... Since my last stay, they have done MAJOR renovations to their already spacious, condo-style units. In both cases, I arrived in the midst of having a rough day... stranded in a storm, goofed up flights... and in both cases,...

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Helpful?
Thank MJfromColorado
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you so much for taking the time to share your comments! We here at the Sonesta Cleveland Airport are fortunate to have so many hospitality oriented associates on our staff. They truly want our guests to be comfortable.

Ft. Drum
Reviewed 24 January 2017

Great room and experience for our family while on Christmas break. One of the best rooms we've had the privilege to stay in outside Vegas. The loft room is nearly a small apartment with a full kitchen, fireplace, sitting room, two separate sleeping areas. Look forward to staying again.

Review collected in partnership with this hotel
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Thank j82a58bravo3
Lisa S, Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Dear j82a58bravo3, Thank you for staying with us and reviewing our wonderful hotel. We appreciate your kind words and pleased you enjoyed our spacious suites. We look forward to seeing you again!!! Lisa S. Assistant General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
The Sonesta ES Suites Cleveland Airport, is a surprisingly different take on all-suite, extended-stay accommodations. Located minutes from Cleveland Hopkins International Airport, our convenient hotel offers apartment-style accommodations and a complimentary airport shuttle, plus the comfort, service and Everyday Surprises you expect from Sonesta. Whether you're here to connect to a flight, meet with colleagues from one of the many surrounding businesses or take in the pleasures of Cleveland's lakeside setting, you'll be glad you found us. Our studio and two bedroom loft suites help you spread out and stay on task. And a fully-equipped kitchen helps you control your costs, as do our free daily breakfast and free parking. The hotel is moments from I-480, I-80 and I-71 and 25 minutes from downtown. ... more   less 

Additional Information about Sonesta ES Suites Cleveland Airport

Address: 17525 Rosbough Blvd, Middleburg Heights, OH 44130-2580
Region: United States > Ohio > Middleburg Heights
Price Range: €79 - €181 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sonesta ES Suites Cleveland Airport 3*
Number of rooms: 158
Reservation Options:
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Also Known As:
Residence Inn Cleveland Airport Hotel Middleburg Heights
Residence Inn Middleburg Heights
Middleburg Heights Residence Inn
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Questions & Answers

Here's what travellers have asked, with answers from Sonesta ES Suites Cleveland Airport staff and other travellers.
6 questions
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Warner Robins, Georgia
5 months ago
Michigan
8 months ago
Flat Rock, North Carolina

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Questions? Get answers from Sonesta ES Suites Cleveland Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a second floor room”
 of 5 bubbles RunnerGirlOH, 15 Mar 2017 | Read review
“You have a choice of a 3-story building or a series of separate buildings that house 8 rooms each.”
 of 5 bubbles WaltripWoman, 13 Mar 2017 | Read review
“love the fireplaces in the rooms - very cozy”
 of 5 bubbles kimmyp918, 26 Feb 2017 | Read review
“Some rooms are farther from the nearby highway... mine was close but not noisy. If stairs are a challenge, ask for the first floor!”
 of 5 bubbles MJfromColorado, 10 Feb 2017 | Read review
“we stayed upstairs I believe in Room 212. Quiet, but secluded. I wouldn't recommend a single woman being back there, alone.”
 of 5 bubbles Orchard Orchid, 18 Dec 2016 | Read review
5 of 5