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Sonesta ES Suites Cleveland Airport

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Sonesta ES Suites Cleveland Airport
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190 Reviews from our TripAdvisor Community

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Showing 188: English reviews
Frankfurt, Germany
Reviewed 2 weeks ago via mobile

This former Marriot Residence Hotel has been upgraded during the last year. The rooms and Reception area look like something pur of a Wayfair commercial: contemporary,airy and bright. Green ideas can be found all over the property: for example in the bathroom there are large wallmounted bottles of shampoo, conditioner and showergel. In the breakfast area you'll find no paperplates...

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Helpful?
1Thank marekit
Orlando, Florida
Reviewed 2 weeks ago

We arrived late in the evening from out of town. We landed in bed some time after midnight. I had noticed a filthy night table but it was dark so I didn't think much of it. We awoke bright and early at 6am to barking dogs, loudly through the paper thin walls. We learned quickly that it was a pet...

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Thank 510barbb
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

I can certainly appreciate your concern and your displeasure. I apologize for the conditions you described. This sounds like a serious miscommunication and I assure you it was an exception.

Manteca, California
Reviewed 4 weeks ago

We booked this Hotel near the Cleveland Airport and decided to stay the night before our flight. We didn't want to encounter heavy snow early in the morning. The gal who checked us in, good Lord I forgot her name, was lovely. Happy going person and Fun. Got into the room and we were pleasantly surprised. Beautiful accommodations for a...

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Thank Orchard Orchid
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you for taking the time to share your comments. Many folks share your liking for our new beds as we get so many compliments.

Enterprise, West Virginia
Reviewed 4 weeks ago via mobile

This place had everything we needed and more. My new favorite. I will look for Sonesta Es suites wherever I travel for now on. I didn't realize we had also 2 full bathrooms. They even have the shampoo, conditioner and body soap dispensers in the shower. Closets in each room and plenty of space for your extra travel stuff.

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Thank TammyHeater
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

We are also happy that you found us and that we were able to pleasantly surprise you.

TN
Reviewed 11 December 2016

I recently stayed at the hotel for a business trip. I was there 3 nights so I got a good feel for the atmosphere and service level. Everyone I encountered was pleasant and helpful, particularly the evening social host. He was such a delight and went above and beyond to accommodate the guests requests. I would definitely recommend this hotel...

Review collected in partnership with Sonesta
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Thank TJ D
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you so much for your kind remarks. We are so fortunate to have so many great associates who embody the spirit of hospitality. I will pass along your kudos to Emmett our evening social host.

Elmer, New Jersey
Reviewed 2 December 2016

Found a gem in Cleveland!! A Suite with fully stocked kitchenette, warm cozy living room with a fireplace, and a comfortable King size bed! Clean and modern! Priced very reasonable!!! Loved this place and will look for other ES Suites! Couldn't say enough about it :)

Review collected in partnership with Sonesta
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Thank cindyw31
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you for your kind remarks. I am so happy that you found Sonesta!

OHIO
Reviewed 22 November 2016

We had some concerns knowing the renovations were in progress. Our room and the reception area were clean and up to date. A few small problems as not everything was changed in our room. The small kitchen light over the sink didn't work and appeared to be old and the door to the room was not mesh with the outdoors...

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Thank gayleruth
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you for taking the time to share your comments! We are very happy with our renovation but truthfully we are just a bit behind in installing the weatherproofing on all of our doors. I am very happy that we were able to provide you with both clean accomodations and a friendly staff!

Middleburg Heights
Reviewed 22 November 2016

We were in town for a art show and the location of your hotel was perfect. The facility was lovely, warm and comfortable. I couldn't believe the price of your place too. Even though you were under construction checkin and check out ran smoothly. The suite was clean and comfy.

Review collected in partnership with Sonesta
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Thank annebI688ZF
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

I am so happy that we were able to meet your needs!!

Philadelphia, Pennsylvania
Reviewed 1 November 2016

The hotel was under construction and they placed me in the West Wing, that was not like the other times that I have stayed at the property. It met my needs, but the "take out breakfast" was truly not up to their previous standards. The manager's Hour was subpar.

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Thank lanxtonwashington
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you for your comments. I appreciate your repeat business! Our total renovation is scheduled to be complete in early December. Until that time our space constraint, and the fact that we have no true kitchen, leaves us with few options for our "grab and go" breakfast. I apologige for any inconvenience. We do offer a wide variety of pastries...

Hamlin, New York
Reviewed 27 October 2016

We stayed last night at the Sonesta ES Suites in Middleburg Heights (Cleveland area). Although the hotel was under construction I have to say our stay exceeded our expectations immensely ! Our room had was obviously refurbished had a full kitchen, right down to having ice in the ice maker, small kitchen table living area and a very comfortable king...

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Thank ireland7854
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

I am so glad that we were able to exceed you expectations. Thank you so much for your kind remarks! Our renovation will be complete soon and we are looking forward to moving out of the trailer and in to our beautiful lobby, offices and breakfast area.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
The Sonesta ES Suites Cleveland Airport, is a surprisingly different take on all-suite, extended-stay accommodations. Located minutes from Cleveland Hopkins International Airport, our convenient hotel offers apartment-style accommodations and a complimentary airport shuttle, plus the comfort, service and Everyday Surprises you expect from Sonesta. Whether you're here to connect to a flight, meet with colleagues from one of the many surrounding businesses or take in the pleasures of Cleveland's lakeside setting, you'll be glad you found us. Our studio and two bedroom loft suites help you spread out and stay on task. And a fully-equipped kitchen helps you control your costs, as do our free daily breakfast and free parking. The hotel is moments from I-480, I-80 and I-71 and 25 minutes from downtown. ... more   less 

Additional Information about Sonesta ES Suites Cleveland Airport

Address: 17525 Rosbough Blvd, Middleburg Heights, OH 44130-2580
Region: United States > Ohio > Middleburg Heights
Price Range: €80 - €163 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sonesta ES Suites Cleveland Airport 3*
Number of rooms: 158
Reservation Options:
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Also Known As:
Residence Inn Cleveland Airport Hotel Middleburg Heights
Residence Inn Middleburg Heights
Middleburg Heights Residence Inn
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Questions & Answers

Here's what travellers have asked, with answers from Sonesta ES Suites Cleveland Airport staff and other travellers.
6 questions
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Warner Robins, Georgia
3 months ago
Michigan
6 months ago
Flat Rock, North Carolina

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Questions? Get answers from Sonesta ES Suites Cleveland Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we stayed upstairs I believe in Room 212. Quiet, but secluded. I wouldn't recommend a single woman being back there, alone.”
 of 5 bubbles Orchard Orchid, 18 Dec 2016 | Read review
“Ask not to stay in the West Wing”
 of 5 bubbles lanxtonwashington, 1 Nov 2016 | Read review
“Get a room in building 5, it is close to the pool and reception area for morning breakfast.”
 of 5 bubbles 667eugened, 23 Aug 2016 | Read review
“If you want an oven and can do stairs, choose a "loft"”
 of 5 bubbles mom116, 15 Jul 2016 | Read review
“We always ask for a back building”
 of 5 bubbles natalies61, 25 Apr 2016 | Read review
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