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After a 5 hour ride from Northern Michigan to Maumee, we checked in to this hotel around 10:30 pm. While checking in, I asked the clerk (not wearing a name tag) a question about what was available for dinner. She pointedly ignored me. After about...More
Thank Rene M
Response from HotelGMCI, Guest Relations Manager at Comfort Inn & SuitesResponded 11 July 2017
Dear Rene M,
I'm sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and hospitality. In regards to the front desk staff member I will address your concerns and make sure this behavior doesn't happen...More
We had tried calling ahead but kept losing the signal. Walked in around 8 pm and got the very last room. Whew! Third floor? Not a problem with baggage cart and elevator. There was a team of young soccer players nearby but the building was...More
Thank Richard E
Response from HotelGMCI, Guest Relations Manager at Comfort Inn & SuitesResponded 24 May 2017
Dear Richard E,
Thank you so much for your kind compliments to our staff. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We are very happy to learn that your stay was so...More
Stayed here for one night after a long day on the road. Went down the wrong hallway to my room. Thank goodness it was not my hall as it smelled of urine. Was an opened tub of foot cream on the floor by the curtains....More
Response from HotelGMCI, Guest Relations Manager at Comfort Inn & SuitesResponded 18 May 2017
Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. We thank you for taking the time to share your experience and we want to assure you that the housekeeping issues which you have brought...More
I stayed here last weekend for a hockey camp, and when we entered the hotel, there were buckets placed around the lobby; these were to catch the dripping coming from the ceiling.
The overall hotel was nothing to brag about--decent but not super clean.
Response from HotelGMCI, Guest Relations Manager at Comfort Inn & SuitesResponded 15 May 2017
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take all reports of lacking service and your suggestions for improvement, particularly those that you have raised. We greatly appreciate your time in bringing a...More
I spent 3 nights at this hotel. My room was on the first floor near the front desk. As a woman traveling alone, I had never stayed on the first floor of a hotel before, but the room was very quiet and I felt totally...More
Thank Charlene H
Response from HotelGMCI, Guest Relations Manager at Comfort Inn & SuitesResponded 5 May 2017
Dear Charlene H,
We are overjoyed to hear that you had a great time with us. Thank you so much for appreciating our efforts of providing you with clean and comfortable accommodations. It means a lot to us that you've allowed us to be such...More