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Cincinnati Marriott Northeast

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#9 of 18 Hotels in Mason
Certificate of Excellence
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Cincinnati Marriott Northeast
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295 Reviews from our TripAdvisor Community

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Showing 285: English reviews
Huntington, West Virginia
Reviewed 7 September 2016

If you want first class customer service this is the place to stay. They really make you feel special. I am not sure how much they pay Mr. Chris Cunningham at the front desk but I am sure it is not enough. He made my stay perfect and my family could not have had a better time. They have nice...

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Helpful?
Thank Roger W
MarriottCincinnatiNE, General Manager at Cincinnati Marriott Northeast, responded to this review

Wow! Thank you for your glowing review of the Cincinnati Marriott Northeast and our amazing staff. Your compliments will be passed along to them and I am sure Chris will be pleased to hear he helped make your stay so special. The next time you and your family are in the area we hope to get to welcome you back...

Kalamazoo, Michigan
Reviewed 28 August 2016 via mobile

We checked in to a nice, big corner room, settled in for a nap....Only to be disturbed by a mechanical malfunction of the fire alarm system. And of course, only on our floor. Moved to a smaller but clean room. Currently they're clean, not run down, and overall what you'd hope from a Marriott. Small, but manageable. Nothing to complain...

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Thank KzooTripsMom
MarriottCincinnatiNE, General Manager at Cincinnati Marriott Northeast, responded to this review

First we apologize if the current construction disrupted your sleep, but we are glad we could find you a quieter place to rest. It is good to hear you enjoyed the location of the Cincinnati Marriott Northeast and we thank you for being understanding during your stay, we truly appreciate it. It is our hope you come back to see...

Pittsburgh, Pennsylvania
Reviewed 28 August 2016

Stayed here for the W&S Open. It was very close to the venue (no need to get on highway) and the staff seemed well-prepared for visitors for that event. Renovations have begun which is a good thing as the Marriott-brand style is a bit dated. We were one floor below but not bothered at all by noise. The room was...

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Helpful?
Thank tohhall
MarriottCincinnatiNE, General Manager at Cincinnati Marriott Northeast, responded to this review

Thank you for choosing to stay with us while you were in the area for the W&S Open. We are pleased to learn our location was convenient and you enjoyed so much of your visit. You are correct that we are in the middle of some exciting renovations and are glad they did not interrupt your experience with us. We...

Columbus, Indiana
Reviewed 23 August 2016 via mobile

Our favorite place to stay when in the area.always clean, and well kept.great,helpful staff.any issues have always been handled quickly,and to our satisfaction.nice pool, and health center.large, open lobby with great restaurant/bar.

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Thank bill812232
MarriottCincinnatiNE, General Manager at Cincinnati Marriott Northeast, responded to this review

Hearing that we are your favorite place to stay in the area makes our day! From our great amenities to a clean and comfortable room, we are pleased you enjoy so many aspects of our hotel. We can’t wait to see you again at the Cincinnati Marriott Northeast!

Knoxville
Reviewed 22 August 2016

We recently stayed at this Marriott for the Western & Southern Tennis Tournament and had a wonderful time. From the moment we checked in at the front desk, and through the 3 nights we were there, every member of the staff went out of his way to be courteous and accommodating . The waitress in the hotel restaurant, Debi, was...

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Thank anesdocno1
MarriottCincinnatiNE, General Manager at Cincinnati Marriott Northeast, responded to this review

Thank you very much for your wonderful compliments of our staff! We strive to provide the best customer service and are so glad that is exactly what you received while you stayed with us for the tennis tournament. Your comments will be shared with the team and we look forward to welcoming you back at the Cincinnati Marriott Northeast the...

Homewood, Illinois
Reviewed 18 August 2016

A terrific hotel. Had everything you need: outdoor and indoor pool. Health club, quick coffee/breakfast spot. Large TV's, large bar area. The restaurant was OK. Breakfast, lunch and dinner. The service was also very good.

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Helpful?
Thank Joe B
MarriottCincinnatiNE, General Manager at Cincinnati Marriott Northeast, responded to this review

Wow! Thank you for your glowing review of your stay at the Cincinnati Marriott Northeast! Nothing makes us happier than to hear our guests had everything they could want during their stay. We hope the next time you are in the area we get to welcome you back.

Pittsburgh
Reviewed 16 August 2016

This is at least our fourth (if not more) year staying at this hotel during the Western and Southern Open Master's Tennis Tournament. What a disappointment so far this year (our first of three nights here this week). Much has changed, and it's not been in a good way... First, I'm surprised that for such a HUGE event, management didn't...

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Thank LoveABeagle
MarriottCincinnatiNE, General Manager at Cincinnati Marriott Northeast, responded to this review

It’s always a pleasure to welcome you while in town for the Western & Southern Open. However, we deeply regret to hear that we didn’t meet your expectations on this occasion. Please understand that your satisfaction is our top priority. We continue to strive for excellence in all areas and rely heavily on our loyal guests to let us know...

Little Rock
Reviewed 4 August 2016 via mobile

Stayed with family for a party. The beds and linens were very comfortable. Everything was clean and well maintained. Price was reasonable. Checkin was smooth and friendly. The meeting rooms are nice. Towels and toiletries were good. Pool looks nice but didn't use it. Easy to get to from the freeway.

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Helpful?
Thank LittleRockJim
MarriottCincinnatiNE, General Manager at Cincinnati Marriott Northeast, responded to this review

It makes us so happy to hear you and your family had such a pleasant stay with us! From comfortable rooms to a convenient location we strive to provide only the best for our guests. We hope the next time you are in the area you will stay with us again at the Cincinnati Marriott Northeast!

Danbury, Connecticut
Reviewed 27 July 2016 via mobile

Being from the east coast I'm still trying to figure out how the "Cincinnati" Marriott is located in Mason, 30 miles from the city... The hotel is ok. Staff very friendly and helpful. Has a bar / restaurant that's decent. Here on business and conference rooms were good. This hotel has a pool and work out area. Hotel going through...

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Helpful?
Thank jdsbiz98
MarriottCincinnatiNE, General Manager at Cincinnati Marriott Northeast, responded to this review

From our amenities to our comfortable rooms, we are happy to hear you enjoyed your stay with us. Although we do regret if not everything was satisfactory and appreciate you bringing these issues to our attention. It is our hope you will visit with us again and see the new improvements we are making. Thank you for your review.

Raleigh, North Carolina
Reviewed 19 July 2016

We recently booked this hotel for several nights but only stayed one. It desperately needs a makeover and according to the staff, it is getting one soon. The staff was very nice and understood why we checked out early. The rooms and bathrooms are very dated. The sofa in our room had a huge spot on it, even though the...

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Helpful?
Thank JWO55
MarriottCincinnatiNE, General Manager at Cincinnati Marriott Northeast, responded to this review

We appreciate your loyalty as a Platinum Lifetime Member and thank you for sharing your comments with us. It is disappointing to hear your stay was not satisfactory but we do have exciting changes coming soon. Our hope is you will visit us again and see the new transformation!

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the suburb of Mason, Ohio and minutes from offices, attractions, shopping and more, the Cincinnati Marriott Northeast is an ideal destination for every traveler. Guests enjoy our family-friendly hotel, offering spacious rooms with all the comforts of home, an outdoor pool and casual American cuisine at RiverCity Grille & Lounge. ... more   less 

Additional Information about Cincinnati Marriott Northeast

Address: 9664 S Mason Montgomery Rd, Mason, OH 45040-9397
Region: United States > Ohio > Warren County > Mason
Price Range: €83 - €188 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Cincinnati Marriott Northeast 3.5*
Number of rooms: 302
Reservation Options:
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Also Known As:
Cincinnati Marriott Northeast Hotel Mason
Marriott Mason
Marriott Hotel Mason
Mason Marriott
Hotel Style:
#2 Family Hotel in Mason
#4 Business Hotel in Mason
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Questions & Answers

Here's what travellers have asked, with answers from Cincinnati Marriott Northeast staff and other travellers.
2 questions
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Glen Daniel, West Virginia

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Questions? Get answers from Cincinnati Marriott Northeast staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for one of the newly remodeled rooms”
 of 5 bubbles womanlywomandotcom, 10 Jan 2017 | Read review
“Great location to many other restaurants, shopping and etc. All rooms seemed nice.”
 of 5 bubbles blchildress, 14 Nov 2016 | Read review
“high floor - renovated”
  • an old yellow tinge to everything
  • white at some point? just old
  • modern tech
  • wallpaper cracking and those rug baseboards...
  • popcorn ceiling - really???
 of 5 bubbles 244JoshG, 11 Oct 2016 | Read review
“1st floor for convenience.”
 of 5 bubbles JoeB405, 18 Aug 2016 | Read review
“Only one block of elevators.”
 of 5 bubbles dougw695, 11 Apr 2016 | Read review
5 of 5
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