I am writing this review to warn people considering staying at both Holiday Inn Express & Suites Marysville and Fairfield Inn & Suites by Marriott Columbus Marysville. They are both IHG hotels and as an IHG member, I was horrified at the lack of customer service, bigotry, racism and pure lack of professionalism by the General Manager who manages both locations (which are about 5 minutes apart). In addition, they are owned by the same owner which furthers why any issues are not remedies and he's sort of the ceiling at both locations. I will never stay at either and if IGH as a brand does not remedy and address this, I will no longer stay at any of their brand locations. On April 29th, I checked in with a fellow nurse serving the Union County Community by way of providing COVID vaccinations in the area. On arrival, the manager charged me for the room again and insisted that it was not prepaid. A day after arriving, our room was entered and all of the linens and bathroom towels/hand towels had all been removed. They insisted to my roommate that I must have taken them down, despite us both being at work together all day. After getting towels from downstairs and noticing everything was missing and the tub was not holding suction, I kindly requested a room change. The staff member covering for this location due to being short staffed advised me the manager had left the building and would be back. I returned later at the time I was advised and was told by the manager I would like to be changed rooms. He advised he would investigate who entered the room and why due to them not offering housekeeping during your staff due to COVID19. He advised it would have to be a change to a double verses a double suite due to lack of availability. I asked if I could be credited the difference but he advised this was between me and the company, as I booked with an outside company. He stated there was no housekeeping and that neither him or his front desk clerk could change the beds but I could make the beds myself. Unhappy with either option, I advised I needed to discuss the options with my roommate and placed a call to her. The manager chuckles and makes sarcastic comments to the staff about me and I immediately ask what is funny. He gets irate and tells me I am wasting his time and clearly am more concerned about the room than my money. He decided to decide for me and remove the offer of the room change and asked me to leave the hotel and called the police. He stated he has done it before and had the authority to do so. The police removed us by police escort late evening and I have never been more humiliated in my life. All the while, he is smirking and I am crying as this unfair and prosperous situation unfolds. Nick is a very unprofessional, rude, and arrogant IHG employee and I hope people do not have to experience this same treatment.…
I booked two rooms through the Booking app. Upon arrival I was charged for 3 rooms. After I got home I called the hotel multiple times, and could not get the manager: I then contacted booking so the hotel refunded me the one night, but then charged me again the same day they refunded me. So the 2 front desk people I spoke to at the hotel couldn’t help. The Booking app got me a refund that was reversed right after. This is terrible customer service, and I have been here multiple times before.
After a horrible experience with the hotel right in front of this one we was able to get a room for two nights with literary no notice we needed a room or we was going to turn back towards home which was 10 hours away the woman at the front desk was amazing she was not going to let us drive all the way home with no sleep she found us a room that was super clean and super quiet we had an amazing stay and they have an amazing staff will definitely return and recommend
Hotel is a nice clean Hotel stayed there 3 different weeks. Covid19 Limited some things but still a very nice quiet stay. Friendly staff. Will stay again when the time comes. Plenty of stores and restaurants close by.
I'm not a Holiday Inn person yet found myself very impressed. The front desk staff was incredibly friendly and helpful. My room was spotless and the bed very comfortable with a good selection of pillow types. Breakfast was much better than the usual "free breakfast" fare at most places. Miranda and Kim were great to work with. We had a large group in and they did everything they could to help us out with meeting rooms and work spaces. If I'm ever back in Marysville this is where I'll stay for sure.