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Holiday Inn Express Lancaster

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116 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Lancaster
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Showing 115: English reviews
Reviewed 29 November 2015

We stayed here the Tuesday before Thanksgiving. It was the halfway point for our trip. We chose it because our dog was with us and pets are allowed here. I had made an on-line reservation but never received a confirmation number, so I called a week ahead and they were still able to accommodate us. We had a ground-floor room...

Thank michellesmusic
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Thank you so much for your stay and review. We are in the middle of switching out our linens to new from the brand. I do apologize for the not so new towels in the room. I will be sure to let the Executive Housekeeper your concern. We look forward to seeing you during your next stay in Lancaster. VivianH

Marion, North Carolina
Reviewed 27 October 2015

Every time I visit Lancaster, I have stayed at this venue and have been completely satisfied. The rooms are clean and the staff very helpful. This is not based on just one stay but based on random visits over the last 12 or so years while coming to Lancaster for family business

Thank Wncret
Frederick, MD
Reviewed 17 August 2015

I stayed here for 6 days for work. The beds and pillows were very comfortable. The rooms were clean. We were able to use the gas grill they provided. Easy to get to and convenient to shopping in the area. I would stay here as often as posible

Thank Dan G
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Woooohooo just like family. Thank you for the wonderful review. We look forward to seeing you during your next stay. VivianH Front Office Manager

Richmond, VA
Reviewed 14 August 2015

My son organized our family reunion at a lodge in The Hocking Hills. We don't have anyone living in the area anymore and since we grew up in Lancaster it was a fun trip "back to our roots." We had family arriving from California, Florida, Michigan and Indiana. Some of us arrived early to have a little bonus time and...

Thank gottalovelife
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Dear Gottalovelife. I am very pleased that you enjoyed your stay. Miss Lori and Jackie are both FANTASTIC ASSETS to our hotel family. They both have so much to offer and am pleased they made it wonderful and like home. I am sorry to see the cleanliness score, however, and am not pleased with that. That is not our standard...

Plain City, Ohio
Reviewed 8 August 2015 via mobile

I arrived in the evening and was greeted with a smile. The room was clean, pool was at appropriate temperature and beeakfast had great selection. I am coming back next week and will definitely stay again.

Thank Kim M
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

KIM, THAT'S AWESOME. We are so happy you enjoyed your stay and coming back. We can't wait to serve you with a smile again. VIvianH Front Office Manager

Austin, Texas
Reviewed 5 August 2015

We came with a group of other family members for an event. The staff was helpful at check-in, accommodating our request for more beds in the room. The room was clean, modern and fully functional, with comfortable beds. The pool area was small, indoor but worked well to entertain our children. The breakfast area was comfortable, nicely appointed and had...

Thank WillaRosen
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

GOOD AFTERNOON WILLAROSEN, I am thrilled that you had a great stay and we were accommodating to your needs. We love seeing and hearing great results. Miss Jackie is a very valuable asset to our team, as you have seen first hand. Since you gave us her name directly she will be rewarded for her efforts, although it is not...

Reviewed 31 July 2015 via mobile

It's much like any other Holiday Inn, no problems, checking in and out as always was a breeze. The room was the standard 2 beds. Staff is always courteous and great. I'd stay here again on my next trip to Cincinnati.

Thank Ian W
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Dear IanW, Although I am pleased your stay was good, I would hope to be more than TYPICAL. Please let us know how we can go above that and be excellent. :) Thank you so much for the review and we hope to BLOW YOU OUT OF THE WATER during your next stay. VivianH Front Office Manager

Reviewed 12 July 2015 via mobile

Very nice hotel-best in Lancaster. Staff was wonderful and helpful.hotel was very clean in all areas. Location was wonderful and near many restaurants and a mall. The breakfast has improved since the last time I stayed here.Will definitely return.

Thank Traci E
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Dear Traci E FANTASTIC!!!!! We are so glad you enjoyed your stay. We look forward to serving you again during your next visit to Lancaster. VIvianH FOM

Youngstown, Ohio
Reviewed 6 July 2015

On a recent stay to Lancaster, we chose to stay here because it was rated well, looked renovated, and had a reasonable nightly rate. On arrival, the room appeared clean until the sheets on both beds were pulled back, which revealed hair, and brown/black marks on the sheets. When we brought this up with the front desk, they said if...

1Thank RickSalmen
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Dear Rick, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. The desk clerk has been...

Reviewed 4 June 2015 via mobile

Breakfast is served at this location until 9:30. We have stayed at Holiday Inn's all over the country and are rewards members. We got to breakfast at 9:15 got a few items off of the breakfast buffet and sat down to eat. We were talking and suddenly we saw the woman in charge of the breakfast area clearing away everything....

1Thank feminist
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,...

25 photos of this hotel

Management photos: Courtesy of the property manager

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Hotel & Grounds (2)
Pool/Beach Area (4)
Dining (4)
Business Centre/Function Rooms (2)
Room/Suite (9)
Other (4)
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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites is Lancaster's newest hotel, opened in May 2001. We are conveniently located on the Lancaster Business Route 33 next to the River Valley Mall. Our hotel has the extra amenities you've been looking for with an indoor pool, fitness center, business center, in-room movie rental, Nintendo and an extended complimentary Continental breakfast. Our large comfortable great room is a wonderful place to enjoy our specially prepared cinnamon rolls in the morning. We also offer ADA compliant rooms, 15 kitchenette suites, 10 whirlpool rooms, and 38 standard rooms with 1 king or 2 queen beds. All of our rooms come equipped with an iron, board, hair dryer, coffee maker, alarm clock radios, two 2-line phones with voicemail, micro-refrigerator, and free high-speed and wireless Internet access. ... more   less 

Additional Information about Holiday Inn Express Lancaster

Address: 1861 Riverway Drive, Lancaster, OH 43130
Region: United States > Ohio > Lancaster
Price Range: €121 - €181 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Lancaster 2.5*
Number of rooms: 63
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Also Known As:
Holiday Inn Express Lancaster Hotel Lancaster
Holiday Inn Lancaster
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Lancaster staff and other travellers.
2 questions
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Carey, Ohio
toledo ohio
over a year ago

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Questions? Get answers from Holiday Inn Express Lancaster staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Essentially all rooms are same quality.”
 of 5 bubbles O1872CKdavidr, 10 Oct 2016 | Read review
“specify 2 queens if you have children. King is awesome if you only need one bed.”
 of 5 bubbles mikegH8035GU, 9 Jun 2016 | Read review
“We were on 1st floor, close to office, room was quiet. Room was very clean”
 of 5 bubbles 303mariew, 15 May 2016 | Read review
“If you smoke you want a room on either end or dead center.”
 of 5 bubbles donnafC4869UO, 15 Mar 2016 | Read review
“ask for the south side”
 of 5 bubbles TNR01, 9 Feb 2016 | Read review
5 of 5