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Red Roof Inn Cleveland - Independence

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Red Roof Inn Cleveland - Independence
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305 Reviews from our TripAdvisor Community

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Showing 297: English reviews
Reviewed 3 days ago NEW

In town to enjoy some R & R ! I was greeted at front desk ( Karlie ) who took time to answer my questions , professional & pleasant attitude ! my room was clean, organized & gave me great comfort while visiting. It is difficult to find customer service & I appreciate great service & value

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Helpful?
Thank Chrism0927
Gilroy, California, United States
Reviewed 1 week ago

We were visiting family for Thanksgiving and wanted economical and clean lodgings. Red Roof fit the bill exactly. We were scheduled for a late arrival from the start, and when we called to say we would be a little later due to holiday traffic, we were assured there would be no problem. We were checked in quickly by a friendly...

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Thank Rochelle A
Sugarcreek, Ohio
Reviewed 1 week ago via mobile

We really enjoyed our stay in Independence this past weekend! The Red Roof Inn is a no frills hotel, but reasonably priced, clean, and close to Cuyahoga Valley National Park. The person working the check in desk was friendly and matched us with a lower level room on the end as we were traveling with our dog. (This is a...

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Thank heidirt1
Silverthorne, Colorado
Reviewed 3 weeks ago via mobile

Will never be returning again. Website did not mention the construction (constant hammer banging right outside the room) starting at 9am-6pm both days of our stay. When I went to the front desk to try to get some sort of compensation for being woken up both mornings by hammer banging and hearing it all day, the front desk person was...

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Helpful?
Thank CO_Lucius
Kurtis S, General Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you for taking the time to share your experience. I apologize for the issues that you had with the construction crew and the interaction with my front desk agent. This is certainly not the norm. We are currently renovating our second floor balcony and are doing our best to try to limit the disturbance to our guest. I apologize...

Indianapolis, Indiana
Reviewed 1 November 2016

My husband was in University Hospital for 75 days, 37 of those in ICU. A very serious surgery that was a life or death situation. I don't know all of the staffs names but everyone was so kind and thoughtful considering my reason for staying so long. Wherever they could they made my rate as low as possible. Rosie, April...

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Thank Gene502
Kurtis S, General Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you for taking the time to share your experience. I have shared your comments with my team and have recognized Rosie, April, and Marva for their excellent customer service. I have a wonderful staff that care about each of our guests and will go above and beyond to try to make sure that every guest feels just like family....

Reviewed 26 October 2016

The room was very clean, and the customer service was great! My favorite was that the had a partially fenced area for the dogs! The only thing I noticed was the loud noise of the bar across the street! Sounded like they were having a great time. Didn't bother me much but if you want silence maybe not a good...

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1Thank TeKema B
Kurtis S, General Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you TeKema for your kind works. We work hard to provide our guests with clean and comfortable rooms, and excellent customer service. As you have mention, we are pet friendly and have a nice area located in the back of our property for our guests to walk their furry friends. Thank you again for taking the time to share...

Fairborn, Ohio
Reviewed 17 October 2016

While staying in room 132 in Independence, OH outside Cleveland, We received a good room rate for a comfortable room. Rosie the desk clerk, greeted us with a smile., apologized when she had to take a reservation phone call and explained their rewards program in detail. She even gave us the complimentary water when I gave up my email address....

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Helpful?
Thank pcartwright411
Kurtis S, General Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you for your kind words. I have shared your comments with Rosie and the rest of the staff, and have recognized her for a job well done. I have a great staff that take pride in their work and really care about our guests. Rosie is a great example of the excellent customer service that our guests have come...

Parma, Ohio
Reviewed 17 October 2016

Check in was nice, staff was friendly. The room STUNK! I went to the local drug store and got glade candles so then it was fine. Basic run of the mill room, comfortable enough. If you just need a place to sleep this works. Dennys within walking distance.

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Thank Nicole M
Kurtis S, General Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you Nicole for taking the time to share your experience. I appreciate your feedback and have addressed the issue that you experienced with the odor of the room with my cleaning staff. This is certainly not the norm. We often get raving review from our guests about our cleanliness and the quality of the rooms, along with the excellent...

Detroit, Michigan
Reviewed 5 October 2016

Check in was very pleasant, we were greeted by a lovely lady who took care of us promptly. Even checkout was a breeze, the gentleman was quite nice. the room was a decent King room, small but well cleaned. For the money, this was a really great bargain, everything was taken care of, the people were nice, the parking lot...

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Helpful?
Thank Robbie R
Kurtis S, General Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you for taking the time to share your experience. I have shared your comments with my team and we are glad to hear that you enjoyed your stay. We work hard to provide our guests with excellent customer service and clean comfortable rooms. We take pride in our property and work hard to provide the best possible experience for...

Canton, Ohio
Reviewed 3 October 2016

Would like to tell the manager at this specific hotel that most hotel rooms have an expectation to have a certain amount of comfort and/or cleanliness per hotel chains. But your check in staff of Keith and Cindy made my stay at the Red Roof Inn Cleveland- Independence, very enjoyable and relaxing. Much respect for whomever was in charge with...

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Thank ohatchett
Kurtis S, General Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you for taking the time to share your experience. I have shared your comments with both Cindy and Keith and have recognized them for their efforts. These two individuals take pride in their work and work extremely hard to make sure that all of our guests have an excellent experience. We strive to beat the normal expectation of customer...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
Official Description (provided by the hotel)
This property is newly renovated and 100% Smoke-Free! The Superior King room features a King-sized bed, desk with large work area, microwave and mini refrigerator. Our Standard Double features 2 extra long full-sized beds, desk and comfortable seating. All rooms include free wireless internet. This location is within walking distance to great restaurants. 10 minutes to Downtown Cleveland, Horseshoe Casino, Rock and Roll Hall of Fame, and many other attractions. Easy access to interstates I-77, I-480, I-80, I-271, and I-90. ... more   less 

Additional Information about Red Roof Inn Cleveland - Independence

Address: 6020 Quarry Ln, Independence, OH 44131-2202
Region: United States > Ohio > Independence
Price Range: €60 - €99 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn Cleveland - Independence 2*
Number of rooms: 108
Reservation Options:
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Also Known As:
Red Roof Inn Independence
Independence Red Roof Inn
Hotel Style:
#1 Best Value Hotel in Independence
#2 Business Hotel in Independence
#2 Romantic Hotel in Independence
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Questions & Answers

Here's what travellers have asked, with answers from Red Roof Inn Cleveland - Independence staff and other travellers.
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11 months ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a corner room on the ground floor. Quiet and comfortable.”
 of 5 bubbles rochellea876, 29 Nov 2016 | Read review
“First floor and close to ice machine”
 of 5 bubbles Gene502, 1 Nov 2016 | Read review
“Loud because of the bar next door.”
 of 5 bubbles tekemab, 26 Oct 2016 | Read review
“1st floor good for me with double knee replacements.”
 of 5 bubbles pcartwright411, 17 Oct 2016 | Read review
“Top floor is worth it, quiet and better view.”
 of 5 bubbles rross78, 5 Oct 2016 | Read review
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