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Not for business travelers who need a good night sleep. Beds were so hard the springs actually crunched. Carpets in the halls and rooms were stained and not vacuumed well. Recommend you save your money and your back... find a park bench to sleep on.More
Thank Rene G
Response from Tom M, General Manager at Holiday Inn Cleveland IndependenceResponded 3 weeks ago
Dear Rene G:
We appreciate your choosing our hotel for your recent stay. We appreciate the candid feedback you have provided us. We have passed on your comments to our maintenance staff to look into the room you were in and correct those issues immediately....More
We have been coming to Cleveland Clinic for about 10 years from Ky. We have been staying at holiday inn for about 8/10 years. Really clean lobby and very convenient location. Rooms are always clean and comfortable. If going to Cleveland Clinic always ask for...More
Thank Dale C
Response from Tom M, General Manager at Holiday Inn Cleveland IndependenceResponded 16 December 2017
Thank you so much for your continued patronage for the last 8 - 10 years. We appreciate the wonderful feedback about our hotel and are very pleased that you enjoy your stays with us. We look forward to seeing you again very soon!
My wife and I were attending a hockey game in Cleveland and experienced some horrendous weather on the way home. I decided it would be best to wait out the weather and just decided to get a room. I booked with my IHG app and...More
First, the staff was very friendly. However, the room was pretty bad. It was outdated and the mattress was very lumpy. Through the bathroom vent we could hear the people next door to us talking. They were speaking at a normal noise level but it...More
Thank Helene O
Response from Tom M, General Manager at Holiday Inn Cleveland IndependenceResponded 19 December 2017
Thank you so much for your recent stay with us. We appreciate you choosing our hotel. I apologize that you were not 100% satisfied with your stay. We appreciate the feedback as it helps make us a better hotel for our guests. Please let me...More
I travel a lot for business and frequent many Holiday Inns. This one far exceeded any and all expectations and it started with Michelle at the front desk. I was on a plane for 6 hours and and she was my first touch at the...More
Thank James P
Response from Tom M, General Manager at Holiday Inn Cleveland IndependenceResponded 29 November 2017
Thank you so much for the wonderful review of your recent stay with us. I am so pleased to hear that our staff took great care of you! It's always great to hear when my staff exceeded a guest's expectations. We hope to see you...More
Dear guest: based on the information you provided, the base rate you were quoted was $129, however, after taxes it would be $151. I apologize for the confusion. As far as the ADA bathrooms, we do have an ADA restroom in our... More
Dear guest: based on the information you provided, the base rate you were quoted was $129, however, after taxes it would be $151. I apologize for the confusion. As far as the ADA bathrooms, we do have an ADA restroom in our lobby and if you are talking about the guest rooms, our regular rooms do not have ada bathrooms but the hotel does offer ADA guest rooms with bathrooms which are designed for guests in a wheelchair.
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"This hotel is not for you if you are seeking silence!"