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Embassy Suites by Hilton Cleveland Rockside

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961 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Cleveland Rockside
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Showing 954: English reviews
San Jose, California
Reviewed 9 June 2016

Positives: 1. Beautiful Location, near freeway, but separated by a dense “forest” 2. Typical Embassy design with open center atrium – 8 floors 3. Modern two room suites with 2 TVs, refrigerator, microwave, king bed, sofa and coffee table, etc. 4. Nice bath with black granite countertop and shower-tub 5. Breakfast was good and plentiful Negatives: 1. Two check-in receptionists...

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Helpful?
1Thank Steve H
Rich S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this review

Thank you for sharing your experience. We are happy that you appreciated the great location, updated room, and great breakfast. Our online check in has been well received by our guests but we will look into your check in issue as well as the internet speeds. I'm glad your intention is to return and we hope to see you back...

Cleveland, United States
Reviewed 9 June 2016

Great hotel in a very good area. Would definitely stay here again. Hotel staff was very pleasant and hotel was near some good restaurants for families and a movie theater. The complimentary breakfast was really well done.

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Helpful?
Thank Anthony F
Rich S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this review

We look forward to your return! We understand how important it is for families to be close to the attractions and with over 20 restaurants and a great movie theater nearby we are a popular choice. Thank you for your feedback.

Cleveland, United States
Reviewed 8 June 2016

It would be much better if Hilton could give members better deals and discounts on rooms, food was great as usual,alot of perks and many attractions to view and take advantage of. Rooms are nice and comfortable especially with the upgrades and amendities.

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Helpful?
1Thank Cicely J
Rich S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this review

We appreciate your feedback. Hilton has launched our "Stop Clicking Around" promotion to feature low rates by booking directly on the Hilton website. We hope you find that useful to book with us again and take advantage of our premium floor upgrades and the many free amenities we provide.

Reviewed 7 June 2016

My husband & I booked reservations through Hilton Reservations. We have been Hilton honors members since 2014. Our arrival was on a weekday, May 10th, Tuesday, which meant upon arrival my husband would be working and would meet me and my son at the hotel later after he got off work. Open checking in the staff (a man & women)...

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2Thank pdjj1986 .
Saint Louis, Missouri
Reviewed 6 June 2016

I enjoy staying at this hotel. It's in a great location with easy access to highways and the rooms are clean and comfortable. The breakfast is always awesome for a hotel, and this is one of the better Embassy Suites for the manager reception in the evening. Definitely recommend.

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Helpful?
Thank Brian J
Rich S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this review

Thank you for recommending us! Our location being 20 minutes from the east side, west side, and downtown Cleveland makes it easy. I am glad you enjoyed our always popular buffet and chef-served breakfast and managers reception. We hope you can make it back soon!

Buffalo, New York
Reviewed 5 June 2016 via mobile

In town for an Indians game with a family friend and our children. I paid for the corner suite because there were 5 of us in our room & I wanted the extra space. I used the 24 HR online check-in feature so, upon arrival, I was able to check in quickly. Pleasant experience. Although I requested additional towels prior...

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Thank HardToPlease72
Reviewed 4 June 2016 via mobile

We got this hotel through Hotwire and we're very pleased. The suites are roomy and should be even better once updates are made. The breakfast buffet was much nicer than most complimentary breakfasts. They also have a Keurig in every room. My only complaint is that when someone is in the room next to you, it sounds like they are...

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Helpful?
Thank Amber R
Rich S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this review

We are very glad you were able to experience our great breakfast buffet and roomy suites. Its not often we receive noise complaints regarding rooms and we are sorry if you were inconvenienced. We hope you can make it back later this year when our room updates will be complete.

Milwaukee, Wisconsin
Reviewed 3 June 2016

My husband, daughter and I have stayed at this hotel four times since 2012. Our most recent stay was over Memorial Day weekend, 2016. I find the location very convenient (we attended Irish Dance competitions in Akron and Cleveland), the free breakfast is tasty (made to order omelets), the separate living room/bedroom configuration is handy, and the bed was comfortable....

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1Thank Milwaukee_Mom_1
United States
Reviewed 2 June 2016

This is a great hotel - every amenity, nice rooms, nice staff. However, both times we've stayed here a group of teens/kids sports teams were staying here as well. Both times it made it very noisy. That was the only downside.

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Thank Karrie M
Reviewed 31 May 2016 via mobile

I stayed here recently for business and this hotel leaves much to be desired. While the hotel staff are very nice, the hotel looks dates and needs upgrading. Rooms have dated furniture and beds. Pillows were awful. The evening reception was nice and they certainly get a crowd. However, the morning breakfast could have been better. Is it too much...

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Helpful?
Thank Kim B

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton Cleveland Rockside

Address: 5800 Rockside Woods Blvd N, Independence, OH 44131-2346
Region: United States > Ohio > Independence
Price Range: €91 - €171 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Cleveland Rockside 3.5*
Number of rooms: 271
Reservation Options:
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Also Known As:
Embassy Suites Cleveland Rockside
Embassy Suites Independence
Independence Embassy Suites
Hotel Style:
#3 Business Hotel in Independence
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Cleveland Rockside staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Cleveland Rockside staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room further from the elevator. The traffic noise is noticable”
 of 5 bubbles 132gregg, 4 Dec 2016 | Read review
“AVOID but especially on WEEKENDS”
 of 5 bubbles RoadKing_HarleyGuy, 20 Oct 2016 | Read review
“I think all the rooms were the same. All facing the atrium.”
  • A sign to make you
 of 5 bubbles ninja650gurl, 12 Oct 2016 | Read review
“The front rooms face the undeveloped fields and forests, so it is pretty quiet. The back rooms are closer to the highway so may have noise.”
 of 5 bubbles manders2016, 10 Oct 2016 | Read review
“Digital check-in for HiltonHonors members allow you to pick your room. Very cool!”
 of 5 bubbles SimpleGirl430, 10 Oct 2016 | Read review
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