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Crowne Plaza Hotel Cleveland South - Independence

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Crowne Plaza Hotel Cleveland South - Independence
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362 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Cleveland South - Independence
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Showing 355: English reviews
Cumming, Georgia
Reviewed 20 June 2014

Spent 2 wonderful nights at the Crowne Plaza. Staff was great, restaurant was good, rooms were comfortable and clean and plenty of parking. Location is just off the intersection of I480 and I77 so the hotel is really convenient. What else could you ask for?

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Helpful?
1Thank Bialy30041
Emily D, Portfolio Reputation Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Bialy, Thank you for taking the time to share your comments about your recent stay with us. I am so pleased that you found the location to be perfect for your visit. We look forward to welcoming you back the next time you are in the area. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South

Niagara Falls
Reviewed 13 June 2014

We were staying just for one night but had a very good experience. Room was very comfortable, clean, quiet, nice shower, great bedding. Cannot say much about location, don't know the area but it close to the place we needed.

Review collected in partnership with Easytobook.com
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Helpful?
Thank Alexander T
Emily D, Portfolio Reputation Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Alexander, Thank you for taking the time to share your positive feedback regarding your recent stay with us. Our goal is to provide superior service and accommodations to each and every guest that stays with us, and it’s always great to hear from our guests on how we’re doing. We look forward to welcoming you back again. Enjoy today! Emily...

Saint Simons Island, Georgia, Usa
Reviewed 7 June 2014

This is our second time staying here. The staff went out of their way to make sure we had everything we needed. We stayed on the executive level because we were recognized as elite members. What a great hotel! The staff is very pleasant. The room was spacious and clean. Sandra, the Concierge staff member, was extremely helpful. She printed...

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Helpful?
Thank PAL665
Emily D, Portfolio Reputation Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

PAL665, Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. All of the staff takes great pride in knowing that their hard work and dedication is making a difference...

Kuwait City, Kuwait
Reviewed 22 May 2014

I and my wife were traveling for an appointments in Cleveland Clinic.The hotel was recommended by the hospital site.I believe we made a good choice.Very spacious room ,quite atmosphere and very helpful staff.The only draw back no safe in the room and no microwave.The hotel is a bit far away from the hospital.You must have a car as most stores...

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Thank Hamzah B
Emily D, Portfolio Reputation Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Hamzah, Thank you for taking the time to share your feedback. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We are so delighted to hear you had a pleasant stay and that you enjoyed your spacious guest room. We look forward to...

Reviewed 20 May 2014

I had a very nice stay here, overall the hotel was clean and everything in the room was in working order. It was a very nice room to retreat to after a busy reunion weekend! The staff was pleasant and helpful, especially the girl who checked me in Vicky was an absolute delight. I would stay at this hotel again...

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Helpful?
Thank Daniel S
Emily D, Portfolio Reputation Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Daniel, Thank you for choosing us as your hotel during your last visit. All of the staff takes great pride in knowing that their hard work and dedication is making a difference to our guests. Each survey we receive is reviewed and shared with every associate, and we will be sure to recognize Vicki for the positive impact she had...

Columbus, Ohio
Reviewed 12 May 2014

I stayed at the Crowne Plaza Hotel Cleveland South, while under going some treatments at the Cleveland Clinic. As you can imagine it was a difficult time for me. However, when I returned to my hotel I found the staff was warm and understanding. I will need to come back for follow up visits and will definitely stay at this...

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Helpful?
Thank Lee M
Emily D, Portfolio Reputation Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Lee, Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. I appreciate you taking the time to mention Cathy by name; we will be sure to recognize her for...

Little Rock, Arkansas
Reviewed 12 May 2014

My husband and I had to drive up from Arkansas for a few appoinments at the Cleveland Clinic and we stayed at this hotel. We had a great experience here. From the front desk service to housekeeping, everyone was just fantastic! Jaclyn Schneider went above and beyond our expectations to make us feel welcomed and comfortable during our visit in...

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Helpful?
Thank Layla C
Emily D, Portfolio Reputation Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Layla, On behalf of our entire staff, thank you so much for your kind review. We were truly humbled by your gracious comments regarding our hotel service team. All of the staff takes great pride in knowing that their hard work and dedication is making a difference to our guests; I will be sure to recognize our team, especially Jacklyn...

North Royalton, Ohio
Reviewed 11 May 2014

I was there for nephews wedding. Nadia at the reception was soo helpful she help me because she speak Russian and help me translate. Room was clean and very friendly staff. Vicky was very nice she help me with printing directions. Very nice people and I love that I had personal translator. :) Thank you!

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Thank Galinab1967
Emily D, Portfolio Reputation Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Galinab, I am so pleased that you were able to join us for for the wedding. We certainly do strive to provide all of our guests with the level of service that you described you received during your stay and I will certainly make sure I acknowledge Nadia and Vicki for the positive impact that they had on your stay...

Waterford, Wisconsin
Reviewed 6 May 2014

Stayed 3 nights while working in Cleveland. Friendly staff, clean rooms, and overall great property. Complimentary coffee in the dining room each morning. Close to the office and shopping. Great restaurants in Little Italy. The art museum downtown has a wonderful collection and is free!

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Thank Skalla50
Emily D, Portfolio Reputation Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Skalla, Thank you for choosing us as your hotel during your last visit. I am so pleased that you found the location to be perfect for your visit and that our staff and hotel amenities helped to enhance your stay. Your willingness to share your thoughts with us is genuinely appreciated. We look forward to welcoming you back again. Enjoy...

Buffalo, New York
Reviewed 20 April 2014

Despite the various negative reviews, I was completely satisfied with the hotel and the price paid through a major online service. While I would question the validity of the 3.5 star rating, the hotel was more than adequate. The room and bedding were clean, pool was nice, and the staff friendly and professional. The hotel does show some age and...

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1Thank cje123
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Dear cje123, Thank you very much for sharing your experience with us. I am pleased to note that despite some shortfalls, you were still able to enjoy your stay and you were satisfied with the services and amenities that we provide. Guest comfort is of the utmost concern to us and our hotels are committed to making every possible effort...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
*Recognized by The Knot as a 2013 pick for Best of Weddings!*Welcome to the Crowne Plaza Cleveland South Independence. The only 4 Star full service property in Independence Ohio. Located on Rockside Road and I-77. The Crowne Plaza Cleveland South Independence is the perfect location for all your corporate and leisure events. We are 10 minutes from downtown Cleveland and in the heart of Independence Business District. The Crowne Plaza Cleveland South Independence is steps away from many corporate offices and office parks; including the Cleveland Clinic Independence Campus, IBM, Alcoa, Microsoft, and many more. For those wanting to get out and experience our great city of Cleveland, we are a short drive to the Great Lakes Science Center, Cleveland Browns Stadium, Progressive Stadium, Cleveland Cavaliers Quicken Loans Arena, Playhouse Square Theaters and the famous Rock and Roll Hall of Fame. You can find shopping in all directions. We are loaded with comforts and amenities, including 100% smoke free, complimentary airport shuttle and local shuttle, valet parking for registered guest, and fine dining experiences in Aura Bistro and Lounge. We have over 10,000 square feet of flexible meeting space along with 178 guest rooms. Our unique indoor pool is sure to please all. ... more   less 

Additional Information about Crowne Plaza Hotel Cleveland South - Independence

Address: 5300 Rockside Road, Independence, OH 44131
Region: United States > Ohio > Independence
Price Range: €90 - €148 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Cleveland South - Independence 3.5*
Number of rooms: 178
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Hotel Style:
#2 Green Hotel in Independence
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Cleveland South - Independence staff and other travellers.
8 questions
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Philadelphia, Pennsylvania
Alliance, Ohio
11 months ago
Alliance, Ohio
11 months ago

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Questions? Get answers from Crowne Plaza Hotel Cleveland South - Independence staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I really don't think there are any good rooms to choose from.”
 of 5 bubbles mckzach, 22 Feb 2017 | Read review
“We had a room on the first floor, but had no problem with noise.”
 of 5 bubbles kathiswann, 14 Nov 2016 | Read review
“Executive continental breakfast only ran M-F, and was not good value for money.”
 of 5 bubbles dnalosh74, 6 Nov 2016 | Read review
“There is a little freeway noise, although it's not too bad. You might ask for earplugs if you're sensitive to it.”
 of 5 bubbles professordoctormom, 22 Oct 2016 | Read review
“As high up as possible and on the front side of the building.”
 of 5 bubbles WesleyL642, 12 Sep 2016 | Read review
5 of 5