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We recently stayed here for a weekend hockey tournament. The staff, specifically the front desk, could not have been more gracious and accommodating. They provided us a meeting space to gather in the evenings and anytime we needed anything we just asked and they provided...More
Booked this hotel, due to going to a concert in downtown Cleveland. Most the hotels in the area were already booked. When we got here the desk clerk Michael informed me that he had ungraded our room to the executive floor. Special key access. Michael...More
We were in the area for a hockey tournament, stayed because it was the location chosen by the tournament organization. Disappointed the hotel didn’t keep all the hockey teams together.
Great access to the ice rinks, shopping, restaurants and entertainment.
Our room was tiny. Had...More
The hotel was very nice and because we were Gold club members we we granted and up grade. We were in room 502 and this was simply the best. The server Sandy during the business hours was just great. She went way above the normal...More
First stay here. No housekeeping help. The 1980’s called.. please update. Great locale, but.. up to my ankles while showering, ac/h/fan is extremely loud. Re-invest ..ROI will increase 20%. Great customer service in restaurant/ bar. It is easy access to Business at Summit .More
Response from IHGService, Guest Relations Manager at Crowne Plaza Hotel Cleveland South - IndependenceResponded 2 weeks ago
Thank you for your stay and for being an IHG Rewards Club member. Your feedback is extremely important as this will help us to achieve our mission to provide the perfect guest experience. Thank you for noting the good customer service received from...More