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Mansion Hotel & Spa at Werribee Park

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Mansion Hotel & Spa at Werribee Park
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1,690 Reviews from our TripAdvisor Community

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Showing 1,685: English reviews
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Brisbane, Australia
Reviewed 2 days ago NEWvia mobile

Well it was a roller coaster... there were extraordinary highs and mediocre lows... let's start with checkin. You pull up to this most beautiful building and the first thing you see is the new concrete modern extension... there is no concierge... you walk in and expect to be greeted with a 5 star welcome. Nope.. 3 to 4 star at...

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Helpful?
Thank Rosskeir
Broome
Reviewed 5 days ago NEW

We stayed for a wedding, first impression were WOW, the lovely lady at reception was fantastic (blonde lady named Dee i think), see was a real stand out and made us feel very welcome. Stunning grounds - very well kept. We stayed in a suite over looking the front of the hotel. My wife visited the spa, she was very...

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Thank Schoons
Perth, Australia
Reviewed 5 days ago NEWvia mobile

Let me start with the positives If you're getting married yes this place is great to take pictures. Food it's good not amazing, but nice. Now the bad points: Rooms were filthy! Not kidding, carpets absolutely grubby, toilet, bathroom, sink, etc. Windows and Venetian blinds filthy too. Rooms are paper thin the walls so you can hear everything from everywhere......

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1Thank Evelyn M
Brisbane, Australia
Reviewed 1 week ago via mobile

Rarely are our expectations exceeded in such fashion. The rooms are on the smaller side however the quality of the accommodation in general is outstanding. I'll be sure to visit again with my wife as this time was for a work conference.

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Helpful?
Thank Stratts_Intel
Dee-GuestRelations, General Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Hi Stratts_Intel, Thank You for your 5 star review on our Trip Advisor Page. I am delighted to read of how wonderful your stay was here with us and even more overjoyed at the prospect of you visiting once again with your family. We look forward to seeing you again on your next visit. Until next time, keep well!! Dee...

Melbourne
Reviewed 1 week ago

We had a wonderful two night stay at the Mansion Hotel, beautiful room, devine bed, lovely gardens and meals. We loved the Zoo and looking over the Mansion which was so opulent and an era gone by. We walked over the entire area, the farm and all the buildings. The roses were beautiful. Our meals at Joseph's were first class...

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Thank V2298TJgarym
Sydney, Australia
Reviewed 1 week ago

My husband and I recently stayed at the Werribee Mansion Hotel and we were very happy with the whole experience, particularly the service. We were in a Superior Room which was lovely and clean, well maintained and quiet. The bed and pillows were extremely comfortable resulting in the best night's sleep ever in a hotel. We enjoyed the full breakfast...

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Helpful?
Thank Roslyn E
Dee-GuestRelations, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Hi Roslyn E, I am absolutely delighted to read your review. Thank you for taking the time to leave your 4 star rating! I am overjoyed that you found our Medium size hotel room - Superior; so comfortable and equally as relaxing - the King Bed... Pure Bliss!!! I will pass your comments over to our chefs in relation to...

Melbourne, Australia
Reviewed 1 week ago via mobile

This is My first bad review on TripAdvisor Use your money wisely guys, use it else where. Don't stay here. In summary 1. What a king bed? It was two king singles put together! Sleeping in the middle of the bed close to my husband was uncomfortable as you can feel the separation of the beds and it was bad...

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2Thank Mary P
Sydney, Australia
Reviewed 2 weeks ago

We had a 1nt stay at the beautiful historic mansion. My in-laws to be and i met up at this magnificently located venue, it has all the necessary on site that you wouldn't need to leave the grounds, garden walks, cafe, restaurant, bar, winery, recreational facilities - pool, steam room and even better an open zoo within close proximity and...

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Helpful?
Thank sormarh
Dee-GuestRelations, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Hi Sormarh, I am absolutely delighted to read of your recent visit here with us at The Mansion Hotel and Spa. Thank You for taking the time to leave your feedback on our Trip Advisor Page. I am overjoyed with the detail you noticed whilst you were here for your inspection and we certainly agree - to take in all...

Reviewed 2 weeks ago

The staff at the Mansion Hotel were very friendly, courteous and efficient helping make our stay a great experience. The food in the cafe/bar was excellent and of course the grounds are fantastic for wandering around. We went there on a package deal which was very well priced but the room was very tired and in urgent need of a...

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Helpful?
Thank Bruce O
Dee-GuestRelations, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Hi Bruce O, Thank You for your trip advisor review - we appreciate the time you have taken to leave your feedback. I have passed your comments over to Higher Management in relation to the hotel rooms, it is lovely to hear you had a fabulous stay and found our staff to be friendly and courteous - we pride ourselves...

Reviewed 2 weeks ago

'A Slice of Heaven" is truly not an over-exaggerated fact. Every single time we visit Mansion we exactly like that. The whole complex being surrounded with the so many Trees, Gardens, Flowers, Birds, amazing breeze of fresh air, and surely absolutely warmest Welcome and the best customer service every single time makes us feel special. We were a bit sad...

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Helpful?
Thank BrianPol
Dee-GuestRelations, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Hi Brian & Iryna, A very big thank you to you both for taking the time to leave your feedback on our Trip Advisor page. It was very sad to have Cedric move on however equally as pleasing to have him relocate to our sister property Alamanda Palm Cove, Queensland. He can still keep an eye on his much loved...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Only 30 minutes from Melbourne's CBD, the Mansion Hotel & Spa at Werribee Park is one of Victoria's most popular destinations, and there are many reasons why. Dating back to the 1870s, the illustrious Italianate mansion, with 10 acres of spectacular manicured gardens and historic seminary, are all perfectly tied together by the hotel & spa; there is beauty in every detail. Heavenly surrounds can only be completed by the best accommodation. Luxury awaits in all 91 rooms at the Mansion Hotel - plush linen, picturesque views and attentive service are just the first things you will notice upon your arrival. Three room options are available; all rooms are fitted with flat screen televisions, movies on demand, complimentary broadband Internet and minibar. Your journey begins when you roll through the wrought iron gates; with so much on offer, the Mansion Hotel & Spa is a destination, not just a place to stay. ... more   less 

Additional Information about Mansion Hotel & Spa at Werribee Park

Address: K Road, Werribee, Victoria 3030, Australia (Formerly Sofitel Werribee Park Mansion Hotel & Spa)
Region: Australia > Victoria > Greater Melbourne > Werribee
Price Range: €146 - €247 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mansion Hotel & Spa at Werribee Park 5*
Number of rooms: 91
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Also Known As:
Mansion Hotel And Spa At Werribee Park
Sofitel Werribee Park Mansion Hotel
Werribee Sofitel
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Questions & Answers

Here's what travellers have asked, with answers from Mansion Hotel & Spa at Werribee Park staff and other travellers.
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Questions? Get answers from Mansion Hotel & Spa at Werribee Park staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room was lovely, I think they all would be the same”
 of 5 bubbles V2298TJgarym, 15 Mar 2017 | Read review
“Go for a Superior room, minimum. The Heritage rooms are not as spacious.”
 of 5 bubbles RoslynE839, 14 Mar 2017 | Read review
“Superior room or jnr suite”
 of 5 bubbles sormarh, 13 Mar 2017 | Read review
“Absolutely a must if you want a great escape”
 of 5 bubbles BrianPol, 8 Mar 2017 | Read review
“The heritage rooms are very small considering the price.”
 of 5 bubbles GippyTraveller, 14 Feb 2017 | Read review
5 of 5