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Holiday Inn London Sutton

Hotels.comUS$101*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$118*
US$101*
US$118*
US$101*
US$118*
US$102*
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Holiday Inn London Sutton
Holiday Inn London Sutton
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478 Reviews from our TripAdvisor Community

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Showing 449: English reviews
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Lincolnshire
Reviewed yesterday NEW

I stayed here for two nights whilst on business nearby. Check-in was a little strange. As an IHG rewards club member, my check-in details weren't with the receptionist but were in a folder just to the side of the reception desk. However, check-in itself was very quick and I was up to my room. Although not booked, I had been...

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Helpful?
Thank BigWoo
Birmingham
HOTEL’S FAVOURITE REVIEW
Reviewed 21 April 2017 via mobile

My family of 2 adults and 2 children stayed here on Easter Bank holiday Monday as part of our Chessington 2 day package. Really pleased with our stay. Parking on site for £8 which I think is reasonable. Check in and check out was easy. I unfortunately didn't get the name of the young man that dealt with both but...

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Helpful?
Thank beckylaw83
About Hotel's Favourite Review
Denise K, Front Office Manager at Holiday Inn London Sutton, responded to this review

Thank you for your wonderful review, we are so glad you enjoyed your stay with us. The staff take great pride in looking after our guests and your feedback is greatly appreciated. We look forward to welcoming you back to the hotel in the future.

Reviewed 1 week ago via mobile

I have visited this hotel many times and have been impressed with what it offers (pool, easy access to the city and on site parking at a reasonable price). However I stayed on a Saturday in May and was extremely disappointed. I had a swim and went to the restaurant at 20:30 to get some food. It was not busy...

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Helpful?
Thank WildStallions
Denise K, Front Office Manager at Holiday Inn London Sutton, responded to this review

I was very concerned to hear of the problems you encountered during your stay at the hotel. I can offer no excuse, only my sincere apologies for the obvious annoyance and distress this caused you. I have noted your comments and passed them to the relevant Departmental Manager for their immediate action. I understand that the Operations Manager has been...

Reviewed 3 weeks ago

Positives; Local to station and shopping. Nice restaurant staff. Fairly well equipped Gym. House keeping very thorough. Needs improvement: Cleanliness of steam room (bleuurgghh! Environmental health alert). Accuracy of bills, I was overcharged £70, went through my 2 weeks summary of staff, went back to lady on Reception (Front desk manager, never smiles, possibly very unhappy in job), pointed out...

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Helpful?
Thank Lisa J
IHGService, Guest Relations Manager at Holiday Inn London Sutton, responded to this review

Dear Lisa J, Thank you for your candid review and for staying with us. We appreciate all feedback, both positive and constructive. I am glad to learn you liked our location and found our housekeeping very thorough. On the other hand, I am so sorry we fell short of your expectations particularly with the level of service you received from...

England, United Kingdom
Reviewed 3 weeks ago via mobile

Stayed one night. Reception very helpful and accommodating. Room 'Premier Inn like' (nothing wrong with them). Two double beds as requested. One bed excellent (firm), the other dreadful (soft and no support). Bathroom tiny, have to squeeze round the door, with very basic shower in tiny bath. But clean and fine for a night or two. Breakfast basic. Coffee from...

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Helpful?
1Thank Bird3
IHGService, Guest Relations Manager at Holiday Inn London Sutton, responded to this review

Dear Bird3, Thank you for taking the time to write a review about your stay with us. We are happy to know that you liked our location and we certainly appreciate your nice feedback on our reception staff. On the other hand, we would like to apologize for not living up to your expectations regarding our room condition, beds and...

Reviewed 3 weeks ago via mobile

I stayed in holiday inn Sutton for 2 days. Our family room was very big my children even enjoyed it. The breakfast was good as well. Friendly staffs. Swimming pool was good. I slept very comfortably. So I would recommend people to stay in holiday inn Sutton.

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Helpful?
Thank Syed K
Worcester, United Kingdom
Reviewed 4 weeks ago via mobile

Stayed here for 2 nights and the staff are fantastic. So helpful and very polite and attentive. Rooms ok but needs a refurb really but was clean. A special thankyou to breakfast and dinner staff who made our stay comfortable we felt we mattered. Thankyou.

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Helpful?
Thank Steve300980
Denise K, Front Office Manager at Holiday Inn London Sutton, responded to this review

Thank you for taking the time to review your recent stay with. I have passed on your feedback to our Food and Beverage Team. I hope we have to opportunity to welcome you back in the near future.

Leicester, United Kingdom
Reviewed 4 weeks ago

Nice Hotel but the stench of cigarette smoke in corridor let it down. The receptionists were polite and helpful, breakfast was plentiful. The room was clean and comfortable. 5 mins walk into town centre so very handy for shops and restaurants.

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Helpful?
Thank williab
Denise K, Front Office Manager at Holiday Inn London Sutton, responded to this review

Thank you for taking the time to review your recent stay with us. The Holiday Inn London-Sutton is a non-smoking hotel, unfortunately we do on rare occasions find residents try to flout the law. I sincerely apologise this occurred during your stay. I hope you will come and visit us again next time you are in the area.

Hamar, Norway
Reviewed 15 April 2017 via mobile

We feel that Holiday Inn Sutton is a safe choice if you're going to Sutton. We are quite picky when it comes to hotels, especially in UK since the standard there are a bit different than rest of Europe in general. However, this hotel was clean, tidy and quiet! Friendly and service minded staff. Nice bar/restaurant inside the hotel. Very...

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Helpful?
1Thank davidhen2015
Denise K, Front Office Manager at Holiday Inn London Sutton, responded to this review

Thank you for taking the time to review your recent stay with us. I hope we have the pleasure of welcoming you back to the hotel in the near future.

Portsmouth, United Kingdom
Reviewed 14 April 2017 via mobile

Whole family welcomed, very very friendly staff. All the extra touches makes all the difference. As a family we travel often it's so refreshing to see a hotel make such an effort. Management should be very proud of all their staff members.

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Helpful?
Thank Lisahj80
Denise K, Front Office Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to review your recent stay with us. Our staff take great pride in the service they provide and your wonderful feedback if greatly appreciated. We hope you will have the opportunity to visit us again in the future.

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Welcome to the Holiday Inn London-Sutton, a modern, full service hotel situated in the heart of Sutton town centre. Perfectly located for many famous Surrey & South London attractions and events Chessington World of Adventure, Wimbledon All England Tennis Club and Epsom Racecourse to name a few. The Holiday Inn, Sutton is easily accessible from Croydon to the east, Kingston to the west, Wimbledon to the north and from the M25 to the south. The hotel has 119 air conditioned bedrooms, including 4 suites, 2 DDA rooms as well 20 Executive rooms all which have en suite facilities, including high speed internet access (HSIA). Kids stay and eat free*. Our Hotel restaurant, lounge and bar offering tempting dishes from around the world including the famous Holiday Inn breakfast. Squiggles Lounge also offers wireless internet connections. The Holiday Inn Meetings Network Rooms and Orchard Suite are self contained on the first floor. A well known venue which comfortably seats 160 for a celebratory meal, or 200 for a corporate meeting. Spirit Health Club, located within the hotel, is open to members and residents. The gymnasium, indoor heated pool, spa, sauna & steam rooms are available to residents on a complimentary basis. *Terms and conditions apply. ... more   less 

Additional Information about Holiday Inn London Sutton

Address: Gibson Road, Sutton SM1 2RF, England
Region: United Kingdom > England > Greater London > Sutton
Price Range: €91 - €255 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn London Sutton 3*
Number of rooms: 119
Reservation Options:
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Also Known As:
Holiday Inn London - Sutton Hotel Sutton
Sutton Holiday Inn
Holiday Inn London Sutton Surrey
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn London Sutton staff and other travellers.
14 questions
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Greater London, United Kingdom
4 months ago
Alicante, Spain
over a year ago
15 days ago
London, United Kingdom
9 months ago

See all questions (14)

Questions? Get answers from Holiday Inn London Sutton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“book well in advance for a disabled room to avoid disappointment.”
DavidP924, 6 Apr 2017 | Read review
“forget about the view, this is a sad suburb”
Y6094LQjimb, 31 Mar 2017 | Read review
“rooms on the top floor are quieter”
315howardd, 8 Jan 2017 | Read review
“A room facing the parking area is nice to have”
petera126, 5 Jan 2017 | Read review
“Room was large and quiet . I would stay here again.”
213katrinac, 2 Nov 2016 | Read review
5 of 5
Hotels.com
US$101* /night
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Booking.comUS$101
HolidayInn.comUS$102
HotelQuicklyUS$118
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*Disclaimer
Prices are for 1 room, 2 adults
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