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Thatchers Hotel

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473 Reviews from our TripAdvisor Community

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Showing 461: English reviews
Reviewed 4 weeks ago

I have to say excellent, 60's weekend entertainment, brilliant thank you Dave Grant and Vicki Lambert as Dusty Springfield. Food was good especially Breakfast, Staff brilliant, rooms good, a massive thank you to Emily our rep, first night we was put on table with 2 groups that did not really engage, so the next night Emily sorted out a table...

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Helpful?
Thank Nikota H
Management response:

Dear Nikota H Thank you so much for writing in and letting us know that you enjoyed your stay. Indeed you were right, Emily was a real pro and worked with us to ensure that we were able to cater to the guests requests. I recall you coming in for dinner and so pleased that you enjoyed your dinner entertainment...

Deal, United Kingdom
Reviewed 4 weeks ago

Stayed here as a sixties weekend with GN holidays first of all reception was roomy and quick to get booked in ,staff very helpful , once on our way to room you notice the hotel was a bit dated and looking tired, carpets on the stairs were quite worn and could be dangerous room was also in need of facelift,prices...

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Helpful?
Thank eric g
Management response:

Dear eric g Thank you so much for writing in following your stay with us and so glad that you enjoy the 60's weekend. I have passed on your details re the hotel to senior level to address. With regards to the dinner service, with large groups, they do not always sit in the same place or even the same...

Newport, United Kingdom
Reviewed 30 October 2016

Stayed as part of the Thorpe park deal 2 days including hotel stay and the all important inclusive breakfast for our hungry family of 5! Although dated the hotel had character with beams and stone floors as opposed to a modern wooden box. The rooms were warm and spacious and the staff were friendly and helpful. Breakfast was great and...

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Helpful?
Thank Tsh71
Management response:

Dear Tsh71 Thank you for taking the time to write in following your stay with us. I was so pleased to have read that you and your family enjoyed your time and rest between rides. I will pass on your comments to the team who are always pleased to learn guests feedback. We look forward to seeing you again. Yours...

Kingsfold
Reviewed 29 October 2016

The first thing noted was laundry blocking the stairs to our room. A young lady member of staff did try to move it. Next we noted very dirty carpets on the stairs and passageways. Our room is warm but dated and scruffy broken lamp shade thread bear carpet marked walls grubby bathroom etc. Evening was great fun thanks to GN...

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Helpful?
1Thank Graham D
Management response:

Dear Graham D Thank you for taking the time to write in following your stay with us. Whilst I was pleased to have read your comments about our team, I wish to apologise on behalf of the Housekeeping Team. They are a relatively new team and these comments are used as a learning curve. Rest assured I have forwarded this...

Nottingham, United Kingdom
Reviewed 24 October 2016

I stayed here recently as a partner hotel deal through Thorpe Park with my boyfriend. The hotel has good parking and is relatively easy to get to although it's out of the way so you would need to drive if you wanted to do something other than staying in the hotel. As far as the hotel goes the exterior was...

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Helpful?
Thank S_rAnon
Management response:

Mr S rAnon Thank you for writing in after your stay with us whilst going to Thorp Park. I was sorry to have read that we did not meet your expectations. Having read through your review I have forwarded it on to senior Management within the company however many of your comments have been addressed on hotel site. Once again...

Crowthorne, England, United Kingdom
Reviewed 23 October 2016 via mobile

Was a bit worried about our visit due to some of the dubious reviews however pleased to say that we had a really great stay. The room was spacious and clean the only downside being that we had no bath but this was more than made up by the great shower. The food in the restaurant was tasty and the...

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Helpful?
Thank Alison B
Management response:

Dear Alison Thank you for writing in about your stay with us. I was so pleased to learn that you enjoyed your visit. I have passed all of your comments on to the team who are always pleased learn about a guests stay. Once again thank you for your kind words and we look forward to welcoming you back again....

ruislip
Reviewed 22 October 2016

Giving this place 2.8 on Booking.com seems too generous. Got food poisoning from restaurant and was very ill. Room was diabolical:- cracked basin, stain on carpets, pedal bin no pedal, blind did not work, wobbly soap dish, metal not cleaned correctly had lots of limescale not shiny, writing on table, lights flickered, light above bed did not work, single bed...

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Thank simon w
Cornwall
Reviewed 19 October 2016 via mobile

Booked here for work - fair to say the venue from the outside looks very impressive and pleasant Reception area was nicely finished and the greeting was friendly. Overall the hotel is nice enough and on the plus side the wifi is good but the rooms are dated and a little tired and the bathroom was quite grubby Didn't eat...

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Helpful?
1Thank sdcsmith2000
Management response:

Dear sdcsmith2000 I wish to thank you for writing in following your stay with us. I was pleased to have read that your welcome was seen to be a welcoming and friendly one. Your comments with regards to Breakfast have been addressed and the new F&B Manager is re assessing the process in view of making it a better experience...

Leatherhead, United Kingdom
Reviewed 19 October 2016 via mobile

I hired an events room for my 50th birthday, the organisation of this with the events coordinator was very slapdash and communication skills were not very good. The event room was a great size with a separate bar area there were 4 large round tables which were set out when I arrived and plenty of room for the band that...

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Helpful?
Thank Alison H
Management response:

Dear Alison H I wish to thank you for writing in following your Birthday Celebration. I was very pleased that you and all your guests had a great time but even more so with regards to your lovely comments about Fumina Takara. She is indeed a bundle of energy and certainly enjoys her job. She will be very pleased and...

Telford, United Kingdom
Reviewed 17 October 2016 via mobile

Booked this hotel for my partners birthday. The place looked really nice on the website but in reality it was actually not that great. Had booked for a room with a double bed but instead was given a room with twin beds. It was late and we were tired so we didn't bother going back to ask for a new...

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Helpful?
1Thank Foodmonster19
Management response:

Dear Foodmonster19 I was very sorry to have read all your comments following your stay with us. This of course in no way the norm of service we provide. I have forwarded all of your comments onto the relevant teams to ensure that are aware of guests comments and build on them. From room allocation to cleanliness. Indeed breakfast is...

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Amenities

Highlights
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff

Additional Information about Thatchers Hotel

Address: Guildford Road | East Horsley, Leatherhead KT24 6TB, England (Formerly Ramada Guildford)
Region: United Kingdom > England > Surrey > Leatherhead
Price Range: €49 - €304 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Thatchers Hotel 3*
Number of rooms: 87
Reservation Options:
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Also Known As:
Ramada Guildford / Leatherhead Hotel Leatherhead
Ramada Leatherhead
Leatherhead Ramada
Thatchers Hotel Leatherhead, Surrey
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Questions & Answers

Here's what travellers have asked, with answers from Thatchers Hotel staff and other travellers.
2 questions
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Questions? Get answers from Thatchers Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Specify a room in the 'new' part of the hotel - when I say new, I mean less old.”
 of 5 bubbles Tricky666, 1 Dec 2016 | Read review
“Ask for room in the new part of the hotel”
 of 5 bubbles StamfordBridge1905, 20 Nov 2016 | Read review
“Not applicable as didn't stay at hotel.”
 of 5 bubbles 704carola, 17 Nov 2016 | Read review
“Rooms that have central heating working”
 of 5 bubbles chrismE7582RC, 15 Nov 2016 | Read review
“Ask for a room away from the main road, as it's quite a busy noisy one.”
 of 5 bubbles EtoileSanderstead, 7 Nov 2016 | Read review
5 of 5
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