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BEST WESTERN Frensham Pond Hotel

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#1 of 1 Hotels in Churt
Certificate of Excellence
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BEST WESTERN Frensham Pond Hotel
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1,067 Reviews from our TripAdvisor Community

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Showing 1,053: English reviews
Fleet, United Kingdom
Reviewed 5 February 2016 via mobile

I stayed here in a standard double room the night before my wedding. The staff were so attentive and met and exceeded every expectation I had. The breakfast selection was vast and the staff met every need we had. I needed a relaxing stay before my wedding and that was exactly what I received. Well done to all the staff...

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Helpful?
Thank Matthew C
Kevin H, General Manager at BEST WESTERN Frensham Pond Hotel, responded to this review

Dear Matthew Thank you for your terrific review. We are pleased to note that we exceeded your expectations, always our intention. We are pleased that we managed to give you a relaxing stay before your wedding. Here's wishing you many years of wedded bliss. Keep your eyes open for those special offers that we have from time to time,. Kind...

Ashbourne, United Kingdom
Reviewed 4 February 2016

We stayed here last week - is still in the process of refurbishment. Our room was superb - I think we may have been the first ones in there. We were seeing friends so didn't eat there in the evening , but the breakfast was great in the morning. The elephants are the trade mark of the owners - I...

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Helpful?
Thank Maggie R
Kevin H, General Manager at BEST WESTERN Frensham Pond Hotel, responded to this review

Dear Maggie We have been refurbished since April 2015 so you certainly would not have been the first to stay in that room but its great to note that you think you were, that shows that housekeeping are doing their job well. The elephants are our company logo and if they put you off, we apologise. Kind regards Kevin

Reviewed 4 February 2016 via mobile

Stayed in an executive twin might as well been a double they were that close maybe a 2 inch gap, not heat source in bathrooms so they are all ways cold and you need new towels every day. Got charged for breakfast that we never went for which they did refund.food was really quite good, staff very polite and friendly.

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Helpful?
Thank Dan45030
Kevin H, General Manager at BEST WESTERN Frensham Pond Hotel, responded to this review

Dear Dan thanks for your review. I am sorry that you found the beds too close together, had you let us know we could have increased the gap. Glad that you found the food good and the staff both polite and friendly. We look forward to welcoming you here again. Regards Kevin

Haslemere
Reviewed 29 January 2016 via mobile

We had a superb meal with outstanding service from Corrina. The hotel is of a very high standard, very friendly staff and in a beautiful location. The meal was again well prepared and a very high class of presentation. Happy to recommend for a great evening out. Thank you.

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Helpful?
Thank ianyoung62
Kevin H, General Manager at BEST WESTERN Frensham Pond Hotel, responded to this review

Dear Ian Thank you so much for your excellent review. We are delighted that you found our food offering to be outstanding with service as well. We have launched a new menu that is proving very popular. we look forward to welcoming you here again hopefully in the not too distant future. Best wishes Kevin Halstead General Manager Kevin@frenshampondhotel.co.uk

Shropsire
Reviewed 29 January 2016

I have been staying quite regularly over the last few months, I did stay here before it was modernised and it was good then. I stay in at least 3 hotels a week and this is in my opinion now it's been modernised its one of the best hotels in the UK. From a friendly greeting by the reception staff,...

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Helpful?
Thank Nigel K
Kevin H, General Manager at BEST WESTERN Frensham Pond Hotel, responded to this review

Dear Nigel Your feedback is very motivating for the whole team. One of the best hotels in the \\UK, that's certainly praise indeed. We are very proud of the refurbishment that has taken place and now enjoy showing off the hotel. We look forward to welcoming you back once again when in the area. Kind regards Kevin Halstead General Manager...

London, United Kingdom
Reviewed 28 January 2016

We stayed here overnight with a Groupon voucher. The superior room was brilliant-spacious and newly refurbished. The hotel is still undergoing some refurb but this didn't spoil our stay in any way. The staff were extremely attentive and polite and couldn't do enough for us - ensuring we were happy with our room by calling us once we had settled...

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Helpful?
Thank Bev B
Kevin H, General Manager at BEST WESTERN Frensham Pond Hotel, responded to this review

Dear Bev Thanks for your terrific review. we have not been accepting Groupon vouchers but recently did do a promotion with Living Social. It is our aim to ensure that we met or exceed guest expectations and we appear to have got it just right in respect of your visit. we look forward to welcoming you here again soon. kind...

Huddersfield, United Kingdom
Reviewed 27 January 2016 via mobile

The setting was beautiful, despite the poor weather. The staff were so pleasant and helpful. We had a really good night's sleep in a comfortable, classy room. The location was quiet and peaceful, but easy access to M3 and thus M25. Very reasonable rates for high class establishment.

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Helpful?
Thank yatesey66
Kevin H, General Manager at BEST WESTERN Frensham Pond Hotel, responded to this review

Dear Yatesey Thank you for your excellent review. Your kind comments are greatly appreciated. We look forward to welcoming you here again. Kind regards Kevin Halstead General Manager Kevin@frenshampondhotel.co.uk

Reviewed 27 January 2016 via mobile

I visited on business and was extremely impressed with the service I received, from the moment you walk through the door, the staff are so helpful and friendly. It's just been decorated and it's very modern in design, the room was great and the beds are extremely comfy! I also had dinner and breakfast in the Hotel - only downside...

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Helpful?
Thank Not_your_star
Kevin H, General Manager at BEST WESTERN Frensham Pond Hotel, responded to this review

Dear Guest Your comments are very much appreciated. We are very pleased wit your positive review. With regards to the eggs benedict we have already given additional training to our breakfast chef\. I am sure that next time you return you will fine this corrected. best wishes Kevin Halstead General Manager Kevin@frenshampondhotel.co.uk

London, United Kingdom
Reviewed 25 January 2016

We held our wedding and reception here in June 2015, the staff were attentive and looked after all our guests. Every little detail was looked after, the staff decorated the venue just how we wanted it with little direction from ourselves. The food was incredible for 65 guests! All our guests that stayed over enjoyed the newly refurbished rooms and...

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Helpful?
Thank sammyb122
Kevin H, General Manager at BEST WESTERN Frensham Pond Hotel, responded to this review

Dear Sammyb Thank you for your terrific review. it is always our intentions to exceed our clients expectations and it certainly would appear that we looked after you to your complete satisfaction. We do have limited availability for Valentines Dinner & Disco on 13th February and our Valentine's dinner on 14th February. Lets' hope that you have the opportunity to...

London, England, United Kingdom
Reviewed 24 January 2016

Having recently visited for an excellent afternoon tea decided to go and try out the new evening meal menu with some friends. We were not disappointed! The new menu offers a choice of tempting and innovative dishes. Goats cheese panna cotta, chorizo and mushrooms in a red wine sauce or scallops with Haggis, neeps and tatties to start were all...

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1Thank Jenny T
Kevin H, General Manager at BEST WESTERN Frensham Pond Hotel, responded to this review

Dear Jennyt Thanks for your fabulous feedback regarding our new menu that only started last week. it is already proving popular with our guests. We hope to welcome you again soon. Kind regards Kevin Halstead General manager kevin@frenshampondhotel.co.uk

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to BEST WESTERN Frensham Pond Hotel.BEST WESTERN Frensham Pond Hotel in Farnham, Surrey is set in one of the country's most picturesque and peaceful locations, overlooking the magnificent Frensham Great Pond. Here you can relax in a truly rural setting, whilst access to the motorway networks and shopping centers is a short five-minute drive away. RECENTLY REFURBISHED TO 4 STAR STANDARD. All bedrooms now with air conditioning Fantastic walk in rain and hand held showers Trimiri -Areva Fitness studio coming soon In room safe All our superior bedrooms and garden executive bedrooms now have a fridge. Amazing Hypnos Super king beds for a perfect sleep quality. Complimentary mineral water is provided in all bedrooms. Superior bedrooms also have bathrobes and slippers. Built as a private residence in the 15th century and a source of hospitality since the 1700's, the Hotel combines a unique blend of English country house charm coupled with all the advantages of modern convenience. All private and business needs are met here with 53 spacious bedrooms (including 12 secluded garden suites which are very popular), . The superb Watermark Restaurant offering excellent cuisine & wine and three conference rooms, all equipped to the highest standard. ... more   less 

Additional Information about BEST WESTERN Frensham Pond Hotel

Address: Bacon Lane, Churt, Farnham GU10 2QD, England
Region: United Kingdom > England > Surrey > Farnham > Churt
Price Range: €86 - €168 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Frensham Pond Hotel 4*
Number of rooms: 51
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Also Known As:
Churt Best Western
Best Western Churt
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“TIP: when we stayed breakfast was discounted if you pre-booked it. Some approach roads are a bit scary - narrow, rutted and muddy”
 of 5 bubbles 161albert, 24 Mar 2017 | Read review
“Away from reception quieter”
 of 5 bubbles damos78261, 21 Mar 2017 | Read review
“Get offers direct from the hotel. Not through a third party”
  • Room
  • Bathroom
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 of 5 bubbles LSJ---13, 15 Mar 2017 | Read review
“Try to get the Willow Suite”
 of 5 bubbles LORRAINE59, 6 Mar 2017 | Read review
“Room 35 is large with a huge balcony overlooking Frensham Pond.”
 of 5 bubbles 607mrsg, 4 Jan 2017 | Read review
5 of 5