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The White Swan Hotel

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The White Swan Hotel
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949 Reviews from our TripAdvisor Community

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Showing 947: English reviews
Wisbech, United Kingdom
Reviewed 2 August 2014

On arriving here the staff were very friendly and helpful. The room was clean and had all the facilities required. The dining room is lined with panels from the Titanic's sister ship the Olympia which has a certain novelty value. The tables and tablecloths, although clean, could do with replacing. Food in the restaurant is very good but the portions...

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Helpful?
Thank Caroline F
James T, General Manager at The White Swan Hotel, responded to this review

Dear Reviewer, Many Thanks for your review. Im glad you enjoyed your stay with us. I do however need to look into the table linen querrie. Hope to welcome you back to the hotel in the future. Kind Regards

Leeds, United Kingdom
Reviewed 27 July 2014 via mobile

Buffet style breakfast please. The 'waited' service is both haphazard and slow. Also the quality of the food is mediocre. Our room was clean and well equipped, however the cold water was tepid. The staff were friendly.

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2Thank MavisMusic
James T, General Manager at The White Swan Hotel, responded to this review

Dear Reviewer, Many Thanks. i am sorry that we didn't get things right on this occassion. regards

Stirling, United Kingdom
Reviewed 27 July 2014

A good base for exploring Alnwick and surrounding area; good parking and within 5 minutes walk of Alnwick Castle and Gardens. An old coaching inn, so some aspects could do with a bit of updating and refreshing, but a real effort has been made, for example, really nice flower baskets and boxes at the front. The staff were really friendly...

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Thank Catriona G
James T, General Manager at The White Swan Hotel, responded to this review

Dear Reviewer, Many thanks for your review. I'm delighted that you enjoyed your stay with us. I hope we can welcome you back to the hotel in the near future. Kind Regards

Northampton, United Kingdom
Reviewed 26 July 2014

In centre of town just inside Bondgate and near Castle and gardens. An old building so lacks some modern facilities like elevators but our room was large and comfortable. The dining room is from the Atlantic liner the Olympic, a sister ship to the Titanic. Food was very good, dinners especially (included in our deal)

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Thank abbeyman2002
James T, General Manager at The White Swan Hotel, responded to this review

Dear Reviewer, Many Thanks for your kind review. I'm sorry we dont have a lift but we will always assit with baggage if required. Kind Regards

St. Annes-on-Sea, United Kingdom
Reviewed 18 July 2014 via mobile

Took mum for 82 Nd birthday brill location for everything . Staff really lovely , hotel a little tired but still nice . Hot at front of building better for room at back but beware of step into bathroom got us every time. Loved our stay and good parking

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3Thank Tagbacon
James T, General Manager at The White Swan Hotel, responded to this review

Dear Reviewer, Many Thanks, hope to welcome you back soon, Kind Regards

england
Reviewed 18 July 2014

After planning and then re-planning a break to Alnwick,we were very happy to stay at The White Swan. The staff have been and were marvellous during this process. Thank you Yannick. It was a pleasure to meet you when we arrived! Warm welcome from all staff from waiters,bar staff , reception and cleaners..couldn't fault any of them.We had a beautiful...

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2Thank kandagoaway
James T, General Manager at The White Swan Hotel, responded to this review

Dear Reviewer, Many Thanks for the great review. It is much appreciatted and I hope we can welcome you back to the White Swan in the near future. Regards

Cambridge, United Kingdom
Reviewed 18 July 2014

We stayed here as two couples for 2 days. The White Swan is one of those old hotels charging high prices for relatively poor quality. We ate in the brasserie and had a reasonable steak dinner but when it came to splitting the bill we found that they had overcharged us and they seemed incapable of correcting their errors. Not...

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3Thank Bob186225
James T, General Manager at The White Swan Hotel, responded to this review

Dear Reviewer, I am sorry that you stay was unsatisfactroy. We always endeavor to rpovide every guest with a great stay at the White Swan, Regards

Manchester, England, United Kingdom
Reviewed 14 July 2014

Stayed at the White swan in Alnwick July 2014. Not a great place, over priced and in need of a refurbishment. Even the corridors were shabby. The entrance hall and dinning area are very nice. the staff friendly and helpful it's a shame that they have to work in a place that has seen better days. Our room (204) could...

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4Thank Shaun C
James T, General Manager at The White Swan Hotel, responded to this review

Dear Reviewer, Many Thanks. as i have stated before, we have seen significant investment in the hotel over the past 12 months and continue to invest. I am sorry that you did not enjoy your stay with us. Regards

Oswestry, United Kingdom
Reviewed 13 July 2014

My wife and I went into Alnwick on Sunday 30th June and decided to have dinner at the White Swan. We went into the restuarant at about 7pm and asked at the bar if we could eat there even though we didn't have a reservation. The room was very quiet at the time, only about 5 tables in use, and...

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4Thank Richard G
James T, General Manager at The White Swan Hotel, responded to this review

Dear Reviewer, Many Thanks for your review. it is my understanding that there was a few more than 5 tables occupied at the time however i stand corrected if this is not accurate. My appologies, regards

Newcastle upon Tyne, United Kingdom
Reviewed 12 July 2014

Stayed for 2 nights at The White Swan, totally agree with other reviewers, the hotel is a time warp and in need of being brought into the 21st century. The Staff are brilliant as is the breakfast and Bistro food, we received an upgrade to a suite, which was at the front of the Hotel and were subjected to quite...

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3Thank Graham P
James T, General Manager at The White Swan Hotel, responded to this review

Dear Reviewer, Thank you for your review. i am delighted that you enjoyed your free upgrade and some aspects of your stay. In terms of management 'getting a grip'. I'm not sure modernising a building that in parts is 300 years old is quite the right thing for us to do but we have certainly been working on sensitively refurbishing...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Banquet Room
Official Description (provided by the hotel)
Set in the heart of the historic market town of Alnwick and only a stone's throw from Alnwick Castle and Gardens, The White Swan is a charming 300 year old coaching inn that blends its unique heritage with superb accommodation.For generations one of the North of England's primary hotels, The White Swan is probably best known for its Olympic Dining Suite which features the magnificent panelling, mirrors and stained glass windows from the Titanic's sister ship. All 57 bedrooms are designed to an impeccable standard, and Hardy's Bistro, our contemporary, informal dining experience, is open all day for coffee, light lunches and an excellent bistro menu.The perfect stopover en route to Scotland, we're also your base for discovering the famous gardens at Alnwick Castle, and a tour of the very best of the North East with its unspoilt coastline, historic castles and Holy Island, Northumberland National Park and the exciting cities of Durham and Newcastle. Then return to the hotel for a traditional afternoon tea in front of the fire. ... more   less 

Additional Information about The White Swan Hotel

Address: 16 Bondgate Within, Alnwick NE66 1TD, England
Region: United Kingdom > England > Northumberland > Alnwick
Price Range: €99 - €157 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The White Swan Hotel 3.5*
Number of rooms: 57
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Also Known As:
The White Swan Hotel, Alnwick Hotel Alnwick
White Swan Alnwick
White Swan Hotel Alnwick
The White Swan Hotel Alnwick, Northumberland
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Questions & Answers

Here's what travellers have asked, with answers from The White Swan Hotel staff and other travellers.
6 questions
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Questions? Get answers from The White Swan Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quiet rooms at the back”
 of 5 bubbles KevinM07, 20 Feb 2017 | Read review
“Quieter rooms at the back.”
 of 5 bubbles 269Jack34, 19 Feb 2017 | Read review
“If you have to stay at this hotel, you'll need to ask for an upgrade to a superior room!”
 of 5 bubbles jenniferbR7168EY, 24 Jan 2017 | Read review
“Room 111 not good and overlooks car park at back”
 of 5 bubbles 365jaynej, 30 Dec 2016 | Read review
“Remember there is no lift. Our room 214 was very spacious.Powerful shower.”
 of 5 bubbles whitewitchHull, 4 Dec 2016 | Read review
5 of 5