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The White Swan Hotel

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The White Swan Hotel
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949 Reviews from our TripAdvisor Community

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Showing 947: English reviews
Newbury, United Kingdom
Reviewed 24 January 2017

Stayed here for one night on a Groupon deal at the end of December on route to Edinburgh for Hogmanay celebrations. We had booked dinner, B&B and upgraded to a suite with a four poster and a bottle of wine for £110 which turned out to be excellent value for money. The facilities were to a high standard throughout the...

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Thank samanthaanddavid1
Reviewed 24 January 2017

I understand that you might not want to give away your best rooms to you Groupon guests but isn't the whole point of Groupon to get people in and "wow!" them so they'll come back and spend a lot more money in your hotel next time? well I won't be returning so you've lost at least one customer. Our room...

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2Thank Jennifer B
Manchester, United Kingdom
Reviewed 23 January 2017

We stayed for two nights as a drop in booking and were very happy with the price the room and the overall service. Everyone was very friendly and catered for all our needs including in the restaurant. The choice of food, the presentation and the service were excellent, and the food itself was on the whole well cooked. The dining...

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Thank Rita J
Newcastle England
Reviewed 19 January 2017

We stayed for one night on a Groupon deal and what great value it was. Possibly the best deal we have had so far. Our room was a good size, clean and the bed comfortable. Plenty of hot water although the towels were a bit rough. Our evening meal in the Bistro was very nice and for what we paid...

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Thank El_Gran_Pedro
Reviewed 18 January 2017

We found the hotel was not the friendly place it ysed to be, perhaps wedding ect are more profitable. We never eate in the dinning room with no explanation when asked why. Prices are not in the budget range and the offer of a £5 per person was contested by the reception staff, they said we should of had a...

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1Thank David K
Newcastle Upon Tyne
Reviewed 16 January 2017 via mobile

We stayed here for 1 night on a groupon deal. We stayed in room 213 which was at front on top floor. Room was lovely but bathroom very small with not a full size bath in. No central heating in room but storage heaters which were fine as room was lovely and warm. No heating in bathroom. Staff lovely and...

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Thank newcastleupontyneval
Reviewed 8 January 2017 via mobile

Excellent stay at the White Swan, helpful friendly staff. Great food in the bistro and breakfast 🍳 Some great attractions around Alnwick Good pubs and Historical castles and amazing coastlines. Defiantly be back

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1Thank Hückleberry F
Bristol, United Kingdom
Reviewed 30 December 2016

We stayed here for 1 night, the room (111) was very 'underwhelming' and tired (70's style teak) the curtains were stained and grubby and the divan base was also grubby. The bed was comfortable enough for me although my husband said he felt as if he would topple out! The bathroom could do with being re sealed around sink, bath...

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Thank Jayne J
James T, Manager at The White Swan Hotel, responded to this review

Hi, Thank you for leaving your comments. We do take all comments serious here at the White Swan. I like to apologise for the experience you received. We have looked into this and we are planning to start refurb our rooms. Its also good to hear there were good points to your stay on the service as we do pride...

Alnwick, United Kingdom
Reviewed 30 December 2016

We have eaten here on very many occasions and enjoy the ambiance of the hotel and its general atmosphere. It is situated right in the heart of town so easily located on foot from the car parks and town centre. Lunch is served in a bistro style dining room which is elegant. The menu is reasonably wide ranging but in...

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1Thank profjoypc
James T, Manager at The White Swan Hotel, responded to this review

Many thanks for finding time to leave your comments. I am very glad you have enjoyed your time with us. We do try and cater for everyone and change our bistro menu on a regular basis. Good to hear our friendly nature does come through as we do set ourselves high customer service. Hope to see you again soon.

Aberdeen, United Kingdom
Reviewed 30 December 2016 via mobile

What to say well you've outdone yourself and surpassed the promises you've made when previously not meeting any standards you profess to supply to customers. I have been Cumming here for years and years, ver regularly for work and family 7 and never had the good and service been so appalling. It used to be great, it's now about weddings...

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Thank Paul M
James T, Manager at The White Swan Hotel, responded to this review

Thank you for finding time to leave your comments. We take all comments very serious. I like to apologise for the service you experienced whilst staying with the White Swan. I have looked into the issues personally and have dealt with them personally as well. I do hope you will come back as we do set ourselves on high standards....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Banquet Room
Official Description (provided by the hotel)
Set in the heart of the historic market town of Alnwick and only a stone's throw from Alnwick Castle and Gardens, The White Swan is a charming 300 year old coaching inn that blends its unique heritage with superb accommodation.For generations one of the North of England's primary hotels, The White Swan is probably best known for its Olympic Dining Suite which features the magnificent panelling, mirrors and stained glass windows from the Titanic's sister ship. All 57 bedrooms are designed to an impeccable standard, and Hardy's Bistro, our contemporary, informal dining experience, is open all day for coffee, light lunches and an excellent bistro menu.The perfect stopover en route to Scotland, we're also your base for discovering the famous gardens at Alnwick Castle, and a tour of the very best of the North East with its unspoilt coastline, historic castles and Holy Island, Northumberland National Park and the exciting cities of Durham and Newcastle. Then return to the hotel for a traditional afternoon tea in front of the fire. ... more   less 

Additional Information about The White Swan Hotel

Address: 16 Bondgate Within, Alnwick NE66 1TD, England
Region: United Kingdom > England > Northumberland > Alnwick
Price Range: €99 - €157 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The White Swan Hotel 3.5*
Number of rooms: 57
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Also Known As:
The White Swan Hotel, Alnwick Hotel Alnwick
White Swan Alnwick
White Swan Hotel Alnwick
The White Swan Hotel Alnwick, Northumberland
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Questions & Answers

Here's what travellers have asked, with answers from The White Swan Hotel staff and other travellers.
6 questions
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Questions? Get answers from The White Swan Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quiet rooms at the back”
 of 5 bubbles KevinM07, 20 Feb 2017 | Read review
“Quieter rooms at the back.”
 of 5 bubbles 269Jack34, 19 Feb 2017 | Read review
“If you have to stay at this hotel, you'll need to ask for an upgrade to a superior room!”
 of 5 bubbles jenniferbR7168EY, 24 Jan 2017 | Read review
“Room 111 not good and overlooks car park at back”
 of 5 bubbles 365jaynej, 30 Dec 2016 | Read review
“Remember there is no lift. Our room 214 was very spacious.Powerful shower.”
 of 5 bubbles whitewitchHull, 4 Dec 2016 | Read review
5 of 5