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BEST WESTERN Dower House Hotel & Spa

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BEST WESTERN Dower House Hotel & Spa
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608 Reviews from our TripAdvisor Community

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Showing 607: English reviews
Reviewed 15 April 2015 via mobile

Why have a number to phone in reception when in need of assistance and when tou call the number the mobile phone is left in reception with no-one in sight...is the receptionist with the bar man because he isn't there either...this hotel is in a desperate state of repair and the service is dire

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Helpful?
3Thank lisa t
Jonathan S, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review

Thank you for taking the time to let us know about your experience. May I request that you contact the hotel directly, providing your details, so that I can have the opportunity of restoring your faith and demonstrate our true capabilities. Please contact the hotel on (01423) 863302 Best wishes, Jonathan

Dublin, Ireland
Reviewed 15 April 2015

I'll do this by the noteworthy points: 1)the noise,2) the room, 3) the ensuite, 4) the staff 1) The noise, oh my god the noise. Noise from so many sources! - Doors bang constantly, the corridors are very narrow and there is no soundproofing. The swing fire doors slam all through the night and the whole room shakes. The cleaning/storage...

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Helpful?
2Thank MJSreviews
Jonathan S, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review

Thank you for your review and please accept my most sincere apologies for what sounds like a very disappointing stay. I only wish that your issues had been made aware to me before this review was posted online so that I could have assisted in making sure the matter was resolved to your satisfaction. We would very much like to...

Harrogate, United Kingdom
Reviewed 13 April 2015

Where do we start - we chose this delightful hotel for our wedding on 28th March and the whole experience from the very first meeting with the ever so efficient Sarah, through to the day itself, was outstanding. The team at The Dower House leave nothing to chance by checking and confirming every element of the event. On the day...

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Helpful?
Thank John52-Angie62
Jonathan S, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review

Thank you for your lovely comments. I am delighted that you enjoyed your wedding day with us and that everything ran so smoothly and efficiently. I have passed your truly fantastic feedback onto the whole team who are all ecstatic. We hope you will return and see us all again soon. Best wishes, Jonathan

Durham, United Kingdom
Reviewed 29 March 2015

I recently at stayed here with a hen party and was extremely disappointed by the service given. Not only had they fully booked so we were unable to be in the rooms we had paid an upgrade for but the alternatives provided were extremely unsatisfactory. The room given was very dated and had a completely none functioning shower and bath....

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Helpful?
3Thank Reanna89
Jonathan S, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review

Thank you for your feedback about your disappointing stay. I am sorry that i was not able to speak with you personally on check out as I was keen to discuss this matter with you face to face. I feel disappointed that you were obviously misled on my movements immediately following your stay, that led to the review being posted...

Lymington, United Kingdom
Reviewed 28 March 2015

Similarly to some other reviews on here, we found the staff to be very friendly and accommodating, but the hotel itself is a bit run down in the bedrooms, which are also tiny (we stayed in room 4). In our room there was barely enough room to walk around the bed, which itself was not comfortable at all and we...

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Thank Dunna100
Morpeth, United Kingdom
Reviewed 27 March 2015

We stayed at the Dower House for two nights part of a leisure visit to Knaresborough, which is a lovely little town. The staff at the hotel were excellent, very polite, helpful and hardworking. We were allocated room 16, which initially looked okay, a bit small, but had all of the amenities you would expect. On closer inspection, the bathroom...

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Helpful?
Thank tug568wil
Jonathan S, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review

Thank you for your feedback about your stay. I am pleased that you enjoyed your stay with us and that you found the staff to be very polite and helpful. I wish to apologise for the disappointment with your room. We are in the process of refurbishing some of our bathrooms which will be completed shortly. Thank you for finding...

Knaresborough, United Kingdom
Reviewed 23 March 2015

Friendly staff and great breakfast. Room was very clean and comfortable. Hotel has a warm atmospheric feel to it and the receptionist was very welcoming. Unfortunately I had to be up early on the morning of departure 0530 and could not get any warmth or pressure out of the shower whatsoever. When I mentioned this after breakfast to reception I...

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Helpful?
Thank Weepingtiger
Jonathan S, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review

Thank you for your feedback. I am pleased to inform you that since your stay we have had a number of bathrooms refurbished including the room that you stayed in. I do hope you will take the opportunity to return to the hotel and see all the fantastic changes that we have made. Best wishes, Jonathan

Herefordshire, United Kingdom
Reviewed 21 March 2015

Stayed for a couple of nightstand in one of the outside annexe rooms which was really great for someone who does not 'do' stairs anymore. Room had great wet room and huge but very hard bed. Painful! At breakfast they ran out of croissants and offered to cook more, hoe Dr when served it was seriously undercooked, even raw inside...

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Helpful?
Thank Parky52
Jonathan S, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review

Thank you for taking the time to let us know about your stay. I am pleased that you were happy with your room. A firm bed is not for everyone. I wish to pass on my apologies for the issues that you encountered in the restaurant and I will be speaking with the housekeeping team personally to ensure that the...

LEEDS
Reviewed 17 March 2015

Really excellent stay. Everyone in the hotel went out of their way to make my stay enjoyable.I had DBB and a spa treatment and it was extremely good value for money at around £70. I have booked to go again in July. This was a mothers day treat and i was so happy that everything went well as it was...

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Thank LeedsJulie
Jonathan S, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review

We are delighted that you enjoyed your Mothers Day treat with us and that you had the time to relax and unwind. The Imagine Spa is such a great facility and the team will be thrilled to hear of your kind comments. Fingers crossed the weather will be nice for your return visit in July. We have been working hard...

United Kingdom
Reviewed 16 March 2015

Review collected in partnership with Best Western GB
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Thank Cherry T
Jonathan S, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Breakfast Available
Official Description (provided by the hotel)
BEST WESTERN Dower House Hotel is as full of character as it is convenience, when you're not enjoying a good nights sleep, you can relax in our recently refurbished Imagine Health & Spa with a swim, treatment or work out.You'll not only enjoy the sights and sounds of the traditional market town of Knaresborough, but also the opportunity to take in beautiful river walks and historical landmarks such as Mother Shiptons Cave and the Castle ruins ... more   less 

Additional Information about BEST WESTERN Dower House Hotel & Spa

Address: Bond End, Knaresborough, Harrogate HG5 9AL, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Harrogate > Knaresborough
Price Range: €98 - €159 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Dower House Hotel & Spa 3*
Number of rooms: 29
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Also Known As:
Best Western Dower Hotel
Best Western Knaresborough
Knaresborough Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Dower House Hotel & Spa staff and other travellers.
2 questions
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Poulton Le Fylde, United Kingdom
Preston, United Kingdom
11 months ago

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Questions? Get answers from BEST WESTERN Dower House Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you got good hearing avoid room above the pool, perfect for gym and pool, but you can hear the filter system at nights.”
 of 5 bubbles N4504IVpaulg, 1 Feb 2017 | Read review
“Check the ceilings and beams -in some rooms these are very low !”
 of 5 bubbles 82carolem, 29 Jan 2017 | Read review
“Not the best if Xmas party nights”
 of 5 bubbles Yorkshiremanpete, 16 Dec 2016 | Read review
“If you want quiet ask for a room not near the road. We had room 4 which was a bit noisy. Didn't spoil our stay though”
 of 5 bubbles MrGraham421, 7 Dec 2016 | Read review
“we liked the old rooms with the uneven floor and wooden beams”
 of 5 bubbles WGreen74, 13 Oct 2016 | Read review
5 of 5