As advertised, Truly Dog friendly. This was our first trip away with our 9 month puppy whose 'company manners' have been delayed due to lockdown. The staff were fantastic, working with us to help us have a break while managing him so as not to upset other guests. Lovely place to stay and beautiful area. Only observation is that in places it could do with a bit of attention to the fabric. Nothing major, just niggles. The food is really good and the wine list sensible at reasonable prices for the quality.
We need a last minute one night booking as we need to see an elderly unwell relative in the area we grew up in - so we decided to book a room that cheered up what will be a difficult 24 hours. We found one night at the Traddocl and booked via their site after phoning Traddock who advised that their site was real time responsive with up to the minute availability. We ideally wanted 2 nights but only one was available so after phoning Traddock earlier in the day and on their advice waited to book, checking during the afternoon their up to the minute site for a possible cancellation. By the evening no change so we decided to book just the one available night, phoned again to check if there was a dinner booking free but told dinner was fully booked. Despite that we decided to go ahead and book the room on the site, paid deposit, received email confirmation. 90 minutes later at 10.15pm received a call saying they had cancelled our booking as someone else had booked the room (also via their website) first he said it went to them as they requested dinner so the site defaulted to them( which we had been told by phone wasn't available??!) then when I said we had called and no dinner was available he said also they booked 20 minutes before us ( but we had been told the site was live with real time info). The man on phone did say I'm sorry apologised once but beyond that was not very sympathetic with our confusion and once but in passing, stating he cant help that theres a pandemic and they have limited space - I said i wasn't sure how that was relevant - I suggested their website was not working if it was supposed to be up to the minute - he said it works well and they haven't had a problems with it - no suggestion of compensation, perhaps a small gift voucher - and worse still not at all conciliatory - he was short with me and put out that we were upset. If you have to cancel prospective guests then good customer service in the form of a friendly attitude would go a long way. very upset as this will be a difficult trip for us, we grew up in the area and have visited this establishment as have friends in the past - we dont want to go there again. I didn't rated above lowest mark because we have had good meals and service here in the past on other occasions but this experience was not handled well at all.…
Exquisite afternoon tea! Booked there to meet a friend, as we’ve done many times before. Was not disappointed. Beautifully presented in charming, peaceful surroundings with exceptionally attentive staff. Cannot recommend highly enough.
Yet another fantastic stay at The Traddock. We stayed in Room 13 which is an exquisite suite. So comfortable and homely. The food was exceptional and nothing was too much trouble. Thank you to Paul and Karen, Jenny, Sabrina and all the other staff. We look forward to our next visit.
We stayed for two nights in Bedroom No. 7 overlooking the front of the hotel and a window overlooking the side garden. Very comfortable room. Excellent sleep quality bed. Good food. Our second stay at this hotel.