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Holiday Inn Express Burnley

514 reviews
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Traveller (44)
Room & Suite (15)
Dining (7)
Overview
  • Excellent32%
  • Very good41%
  • Average19%
  • Poor5%
  • Terrible3%
Travellers talk about
“bacon”(44 reviews)
“beans”(24 reviews)
“the sofa bed”(15 reviews)
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Restaurant
Bar/Lounge
Pets Allowed
3.0 Star Hotel
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (514)Write a Review
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196
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164
196
98
27
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Show reviews that mention
All reviewsbaconbeansthe sofa bedair concoach tripself serviceusual hiemodern hotelfree wifibudget hotelbreakfast was includedbuffet stylea large car parkyogurtconvenient locationovernight stopvisiting family
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1 - 5 of 505 reviews
Reviewed 3 weeks ago via mobile

The room was exactly as expected... functional and clean. Breakfast was decent, staff were helpful. The only reason this isn't a 4 star review was the bed. The mattress was beyond firm. By the time I got up, I felt I had spent the night...More

Thank Moore72
Response from LouiseHIEX, Guest Relations Manager at Holiday Inn Express BurnleyResponded 3 weeks ago

Thank you for your feedback, We appreciate all feedback we receive, We are pleased to hear that you found the staff helpful and the hotel reasonable priced. We do apologise that the bed was to firm for you, If you do stay with us again...More

Hotel's Favourite
Reviewed 30 September 2017

Arrived; check-in was polite, efficient and welcoming. We had asked for a room overlooking the front (car-park) to avoid any noise from the Main Road - we got exactly what we asked for, the room was clean and comfortable. There was an issue with TV...More

1  Thank Adrian J
Response from Steve W, Manager at Holiday Inn Express BurnleyResponded 2 October 2017

Thank you for your kind words and hope the TV reception qaulity did not detract from your enjoyment Yours sincerely

Reviewed 4 weeks ago via mobile

Came to stay here for a works party. Myself and my husband and two other people stayed in three rooms. All rooms were very clean and tidy.. the staff were very friendly and I must say the breakfast was very good. Would definatly stay again.

Thank Jill M
Response from LouiseHIEX, Guest Relations Manager at Holiday Inn Express BurnleyResponded 4 weeks ago

Many thanks for the kind words, we are pleased to hear you will be staying with us again in the future. Kind Regards,

Reviewed 11 December 2017

Good value Sunday evening stay. Glad to be on non-motorway side of the hotel. Decent check-in but poor checkout as reception was not manned for a good 5 minutes. Decent nights sleep in an averagely comfortable bed. Wifi worked well. No noise from within the...More

Thank sleep007
Response from Steve W, Manager at Holiday Inn Express BurnleyResponded 13 December 2017

Thank you for your feedback and my apologies for the delay you experienced at check out Regards

Reviewed 10 December 2017 via mobile

We stay here once a year when visiting family in the area. It’s good value for money, consistent and clean. The staff are very helpful and professional. Breakfast is decent with plenty of choice from yoghurts, fruit, cooked food, croissants etc. It would be nice...More

Thank Bluebellknoll000
Response from Steve W, Manager at Holiday Inn Express BurnleyResponded 12 December 2017

Thank you for your feedback, very much appreciated and always welcomed. Hope you return again soon Regards

View more reviews
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About
Amenities
Top amenities
Restaurant
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Conference Facilities
Dry Cleaning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$66 - US$104 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$66 - US$104 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (44)
Room & Suite (15)
Dining (7)
Hotel & Grounds (41)
Bathroom (2)
Questions & Answers
Ask a question
Jillian R
3 November 2017|
AnswerShow all 5 answers
Response from Steve W | Property representative |
Ideally it would be helpful
0
Votes
Unity K
Dear Sir, We recently stay at your hotel as we were attending a funeral in the area. When booking I was under the impression that breakfast was included in the price. However on arrival we were informed by the receptionist that breakfast was available, but at a cost in the morning between 6.30 -9.30 we declined and didn't take the breakfast, only to hear from another guest who stayed there and attended the funeral that breakfast had definitely been included. Had we been aware of this we would have had it. So technically we have paid for 4 that we did not receive as we stayed 2 nights. On checking the email on our return home it confirms the error your receptionist made. Also on the first night our room was cold . The heating wasn't working. In light of this I feel some compensation would justify. I await your reply Unity Kane
11 January 2017|
AnswerShow all 3 answers
Response from GM_Burnley | Property representative |
Good Afternoon, Thank you for your comments and i am sorry to hear you were provided with the incorrect information upon check in. Please could email me on leeh @ hiexburnley . com with your contact details and convenient... More
0
Votes
Kimberley S
1 November 2016|
AnswerShow all 2 answers
Response from GM_Burnley | Property representative |
Good afternoon. We are walking distance to the Woodland Spa; it's around 0.7 miles, or 15 mins walk - although we would probably not advise walking there in the dark, as it is partially along an unlit road. Hope this... More
0
Votes
Room Tips
"There is a lift to all floors"
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"Try for rooms facing car park as the M65 is to the rear"
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"Choose a room facing the car park, views over the moors are lovely & there is less chance of motorway..."
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"Some rooms overlook the motorway and may be noisy, so as for a room that overlooks the car park."
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