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Holiday Inn Express Burnley

518 reviews
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Traveller (44)
Room & Suite (17)
Dining (7)
Overview
  • Excellent32%
  • Very good41%
  • Average19%
  • Poor5%
  • Terrible3%
Travellers talk about
“bacon”(44 reviews)
“beans”(24 reviews)
“the sofa bed”(15 reviews)
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Restaurant
Bar/Lounge
Wheelchair Access
3.0 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (518)Write a Review
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99
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Show reviews that mention
All reviewsbaconbeansthe sofa bedair concoach tripself serviceusual hiemodern hotelbudget hotelfree wifibreakfast was includedbuffet stylea large car parkyogurtconvenient locationovernight stopvisiting family
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1 - 5 of 509 reviews
Reviewed today via mobile

We chose this hotel as we were visiting family in the area and it was perfectly located just off junction 10 of the M65. The staff were friendly and the hotel was very clean. Breakfast was included and was typical of a HIE, very pleasant...More

Thank Debs27
Hotel's Favourite
Reviewed 30 September 2017

Arrived; check-in was polite, efficient and welcoming. We had asked for a room overlooking the front (car-park) to avoid any noise from the Main Road - we got exactly what we asked for, the room was clean and comfortable. There was an issue with TV...More

1  Thank Adrian J
Response from Steve W, Manager at Holiday Inn Express BurnleyResponded 2 October 2017

Thank you for your kind words and hope the TV reception qaulity did not detract from your enjoyment Yours sincerely

Reviewed yesterday via mobile

We stayed at this hotel whilst visiting Burnley for a Christians gig . It proved to be a great decision the hotel is well located very close to the motorway & town centre . The room was spotless , roomy with everything required for an...More

Thank Anthony H
Reviewed 2 weeks ago

This hotel is almost exactly what you would expect from a Holiday Inn Express. The good: - The rooms were clean - Good powerful hot shower - Good TV (Size and Spec) - Nice and Friendly Staff The not so good: - No bath (something...More

Thank MustyPie
Response from IHGService, Guest Relations Manager at Holiday Inn Express BurnleyResponded 4 days ago

Hi MustyPie, Thank you for the complete review of your stay, highlighting not only the bad but also the good points. I appreciate the high rating you gave us in terms of customer service. I am also glad to read that you approve of the...More

Reviewed 3 weeks ago

like the title says, we have stayed here before, would I stay again? Yes ,but would i look elsewhere first for a change ? Yes. The pillows are awful, the beds aren't that comfy. Cleanliness, excellent Free Breakfast, very good , could do with a...More

Thank ilurveorlando
Response from Steve W, Manager at Holiday Inn Express BurnleyResponded 3 weeks ago

Thank you for your feedback, it was very much appreciated, I understand you comments around choice, however this is the IHG Holiday Inn UK & Ireland offer which is complimentary. It is the complimentary aspect that limits the choice as I am sure you are...More

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About
Amenities
Top amenities
Restaurant
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Conference Facilities
Dry Cleaning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$66 - US$111 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$66 - US$111 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (44)
Room & Suite (17)
Dining (7)
Questions & Answers
Ask a question
Jillian R
3 November 2017|
AnswerShow all 5 answers
Response from Steve W | Property representative |
Ideally it would be helpful
0
Votes
Unity K
Dear Sir, We recently stay at your hotel as we were attending a funeral in the area. When booking I was under the impression that breakfast was included in the price. However on arrival we were informed by the receptionist that breakfast was available, but at a cost in the morning between 6.30 -9.30 we declined and didn't take the breakfast, only to hear from another guest who stayed there and attended the funeral that breakfast had definitely been included. Had we been aware of this we would have had it. So technically we have paid for 4 that we did not receive as we stayed 2 nights. On checking the email on our return home it confirms the error your receptionist made. Also on the first night our room was cold . The heating wasn't working. In light of this I feel some compensation would justify. I await your reply Unity Kane
11 January 2017|
AnswerShow all 3 answers
Response from GM_Burnley | Property representative |
Good Afternoon, Thank you for your comments and i am sorry to hear you were provided with the incorrect information upon check in. Please could email me on leeh @ hiexburnley . com with your contact details and convenient... More
0
Votes
Kimberley S
1 November 2016|
AnswerShow all 2 answers
Response from GM_Burnley | Property representative |
Good afternoon. We are walking distance to the Woodland Spa; it's around 0.7 miles, or 15 mins walk - although we would probably not advise walking there in the dark, as it is partially along an unlit road. Hope this... More
0
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12
Room Tips
"There is a lift to all floors"
Read review
"Try for rooms facing car park as the M65 is to the rear"
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"Choose a room facing the car park, views over the moors are lovely & there is less chance of motorway..."
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"Some rooms overlook the motorway and may be noisy, so as for a room that overlooks the car park."
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