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Best Western Brook Hotel, Felixstowe

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Traveller (31)
Room & Suite (11)
Dining (8)
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Overview
  • Excellent18%
  • Very good39%
  • Average22%
  • Poor10%
  • Terrible11%
Travellers talk about
“sunday carvery”(3 reviews)
“sea front”(13 reviews)
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Restaurant
Room Service
Bar/Lounge
Wheelchair Access
3 Star Hotel
All hotel details
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Rooms
10 Jun11 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (229)
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LanguageEnglish
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27
Show reviews that mention
All reviewssunday carveryoff road parkingsea frontfunction roomfamily roombed was very comfortablecannot commentpleasant staytea and coffeecooked breakfasttown centrereception staffyogurtroasthazelseafrontdisco
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1 - 5 of 227 reviews
Reviewed 1 week ago via mobile

We organised a family meal for 24 of us today at the Brook. We had been given a private room to the side of the bar (perfect). I was able to put up balloons and dress the table and the room and also bring the...More

Thank sarahseaman2018
Reviewed 1 week ago

Went for Sunday roast 6ish as serve until 9 but food obviously had been there for some time. Yorkshire bounced dry and hard with same for roast potatoes, meat fatty and veg over cooked. All served Luke warm and no one to complain to! Not...More

Thank Vicki-bush
Reviewed 2 weeks ago via mobile

Booked in for afternoon tea for mum's 90th. Scones were dry, had to ask 4 times for coffee, tea bags & milk. Staff unapologetic & guy in the bar was downright rude. No discount offered for all the complaints we made. We would have had...More

Thank Mandies41
Reviewed 18 April 2018

Stayed a number of times at the Brook, staff all very friendly and helpful, good quality rooms, and breakfast very good value, although the hotel is dog friendly you would have no idea unless you actually see one as there is no signs of odour...More

Review collected in partnership with Best Western
Thank Wendy T
Response from Gareth S, Operations Director at Best Western Brook Hotel, FelixstoweResponded 4 weeks ago

Thank you for your review of our hotel. Our housekeeping staff are extremely good with keeping the property clean & tidy so as you said you would not know that we allow dogs to stay.

Reviewed 16 April 2018 via mobile

Marvelous friendly and efficient service from all staff. Large clean rooms. Excellent breakfast and Sunday carvery. Good location with a short walk from the beach and the town. Very highly recommended.More

Thank Mary W
Response from Gareth S, Operations Director at Best Western Brook Hotel, FelixstoweResponded 4 weeks ago

Thank you for your recent review of our hotel. It is always pleasing to hear guests enjoyed there stay with us & I will make sure that I feedback your comments to all the staff. We look forward to welcoming you back to the hotel...More

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About
Amenities
Top amenities
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Room Service
Hotel Amenities
Free Parking
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$59 - US$130 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$59 - US$130 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (31)
Room & Suite (11)
Dining (8)
Questions & Answers
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Helen w
1 November 2017|
Answer
Response from Tim M | Reviewed this property |
Check-in time starts at 2 PM Check-in time ends at 11 PM Minimum check-in age is 18 Check-out time is 11 AM
0
Votes
Helen w
1 November 2017|
AnswerShow all 2 answers
Response from Sally J | Reviewed this property |
I believe it’s a 2pm check in and 11am check out
1
Vote
briancarolian
7 June 2015|
AnswerShow all 2 answers
Response from 370tobin_david | Reviewed this property |
Good morning...... Yes when I booked for one night only as we were visiting a friend at a party ........ I did not actually book a breakfast but changed my mind in the morning ... there was no problem and I paid for the... More
0
Votes
Room Tips
"Take a coat or heater"
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"Ring up the Orwell Hotel and ask to match BW rates"
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"Ask if there is wedding party expected"
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"Make sure you state any access needs when booking. Our room was upstairs along narrow corridors."
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