We stayed at Elgin Silver Oaks, Kalimpong for 8 days and trust me when I say that this was one of the best hotel stays ever! After being cooped up for about a year due to the pandemic, the decision to spend a week lazying at this colonial property was perhaps the best decision I ever took. Located close to the main market, it is easily accessible and a good option if you are travelling with kids (just in case you need to hop out to buy food/medical/other supplies/taxi). Set atop a hill, it overlooks the Himalayan ranges and has a spacious lawn that rolls down the hills (again ideal for kids who behave like mountain goats- mine did!) The lawn facing rooms are the best since they are sunny, airy, command a majestic view of the hills and are equipped with all necessary amenities. I especially loved the Biiiiiiggggg wardrobe!! The terrace is ideal for breakfast, afternoon chats, evening teas and late night conversations (provided the wind doesn't blow you away). Interestingly, it is quiet despite being so close to the market. In fact since we were on a 'working holiday', it was an absolute pleasure to work from the sun kissed lawns. Indian veg food is really good, non veg is average. The continental fare does soar above the rest though. And do ask for the Darjeeling masala chai during breakfast - it's heavenly! and what's more they will brew it to your specifications. The evening snacks are quite a hit and in case you are on a dinner inclusive package, make sure you are famished before you go down for dinner. The spread is lavish and vast and you would not know what to eat and what to leave! The review remains incomplete if I do not mention the hotel staff. The manager Mr. Sushanto Ghosh and his team does an impeccable job of hospitality and in no time, they will make you feel at home. Friendly, helpful and always smiling, you would actually feel sad leaving the hotel - they play really great hosts. It was a wonderful stay made even better by the hotel staff - Thank You Silver Oaks, we will surely visit again!…
The hotel boasts itself with 5 star rates and service but doesn’t even deserve half of it. The worst part about it is there is no running hot water service. The hotel staff are untrained and doesn’t know how to handle customer complaints. Even after mentioning multiple times my parents were given room with twin bed which were later joined to make one. This is when the hotel is not even fully occupied. The food sucks and having any kind of meal here is a pain. The hotel does have a heritage feel but the price tag that comes along with it is not worthy at all. At similar of even at higher price Mayfair properties offer value for money. This was my family’s first stay at the property and we have learnt a lesson for life. If someone is looking for a property with heavy price tag bad service and no running hot water in the washroom this is a place for you. …
The property is so beautiful. It’s heritage, vintage and an experience in itself. The staff is courteous and helpful. The location is superb. But alas! the overall training and hospitality of the staff is so below par and sub standard. Don’t blame the staff, it’s actually the lack of management. Things like how meals are laid and served etc. A finer management like Taj, Oberoi etc. can transform this property into a gem making it so much more luxurious and hospitable. It seems the current management is complacent and has settled into mediocrity. Full marks to the property, but sub par management.
We stayed for 2 Nights and it is very good Hotel. Though its Old but they maintained the charm of it. Excellent Staff and service, very good food and view to die for. We didn't expected but got better than value for money. Go for it.
We stayed there on 27th night. The food are delicious with colonial era etiquette. We stayed very short time but enjoyed a lot. The outside look is extremely picturesque. The rooms very much well decorated with every modern fasciitis. Internet is fast among all the hotels in our tour.
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