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Hotel Polo Towers

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Polo Grounds, Shillong 793001 India
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (238)
Room & Suite (41)
Dining (26)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Polo Towers
Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 85 hotels in Shillong
Location
Cleanliness
Service
Value
Travellers' Choice
A leading name in Luxury Hotels, Hotel Polo Towers Shillong is an excellent choice for leisure and business travelers for personalized services and lavish living that it offers. It is the only 4 star hotel of the Shillong. Feel at home in our guest rooms and make life sweeter. Ask anyone about the best hotel in Shillong and they will tell you about us. Hotel Polo Towers Shillong has been consistently rated as the best hotel in Shillong over the last decade. Fondly known as the Shillong Icon, the hotel is the preferred choice for business visitors and tourists alike because of the services and convenient location on Oakland Road. The most centrally located property in Shillong, our unique banquet facilities like The Den and the Durbar, apart from the old favorites - Polo Room, provide exclusive venues, ideal for intimate parties to grand celebrations. Come, enjoy our signature Shillong Polo hospitality. The Hotel Polo Towers, Shillong, comes with premium living spaces like the Premier Rooms, Boutique Rooms, Executive and Presidential Suites. All of our living spaces are spacious and are decked out with modern amenities like a separate living room, air-conditioning, high-speed Wi-Fi, in-room safe and much more. Guests who stay at our hotel can enjoy the lavish breakfast buffet that is on offer. We at Hotel Polo Towers, Shillong, believe good food is the key to enriching your soul with happiness. Our resort in Shillong accommodates the Sky Grill which is the only alfresco dining restaurant in Shillong. Ginger is another multi-cuisine restaurant at our hotel in Shillong which offers a range of delicacies and the choicest of alcoholic beverages. There’s also an in-house pub called the Irish Pub that is the perfect place to unwind after a long day and to top it all off we have a confectionery shop called the Cup Cake Factory which offers a range of treats and snacks to satiate your sugar rush. Places to visit – 1. Umiam Lake 2. Elephant Falls 3. Shillong View Point 4. Don Bosco Museum 5. Laitlum Canyons 6. Mawphlang Scared Forest
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
Spa
Parking
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Car hire
Taxi service
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
Safe
Sofa
Telephone
Bottled water
Iron
Minibar
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Business
Languages Spoken
English, Hindi
886Reviews14Q+A100Room tips
Traveller rating
  • 505
  • 228
  • 101
  • 23
  • 29
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Popular mentions
Rajvi wrote a review Nov 2021
1 contribution
+1
We asked to hotel to decorate his room. It was done extremely well and everything was updated to us on time. Extremely happy with them and their service. Malay and Sanjib were a great help during the preparations. Thank you!
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Date of stay: November 2021Trip type: Travelled as a couple
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Response from Hotel Polo Towers Shillong, Guest Services / Front Office at Hotel Polo Towers
Responded 4 days ago
Dear Miss Rajvi, Greetings from Hotel Polo Towers Shillong! It was a pleasure to have you at Hotel Polo Towers Shillong. We are delighted to know that our guests spent their quality time and were happy with the perfect arrangements, our hospitality & all other services . Strong and positive feedback from our guests is highly motivating and helps the team perform even better; our staff will definitely be happy to read what you wrote. It was our pleasure to make their stay more special. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We believe good food is the key to enriching your soul with happiness. We hope you have explored our restaurant - Ginger our multi cuisine restaurant & Sky Grill our only Alfresco dining restaurant. We also have Irish Pub – The perfect place to unwind after along exploring day. We hope we met your expectation & your memories of Shillong and of Hotel Polo Towers Shillong brings a satisfactory smile to your face. We look forward to welcome you soon. With Best Regards, Guests Services Desk
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Malhar Mehta wrote a review Nov 2021
Ahmedabad, India90 contributions30 helpful votes
Considered to be one of the finest hotels in the area, however we didn't find our stay memorable. The rooms are so cramped that if you put an extra bed there is no place to move. The door of the bathroom opens and hits the commode. There is literally no place for two people in the bathroom. The hotel is permanently packed and hence the dining areas get crowded. We complained about the room size and the upkeep of the hotel and post that we were given an upgrade to the suite room. The suite rooms are big and can accommodate one queen size bed and one extra bed easily. However the quality of the bedroll was below par and was very hard. The dining area is also cramped and gets crowded easily. It is more like a business hotel and family travelers should avoid the same.
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Date of stay: November 2021
Cleanliness
Service
Sleep Quality
Room Tip: Avoid taking base category rooms if you are more than two adults
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Response from Hotel Polo Towers Shillong, Guest Services / Front Office at Hotel Polo Towers
Responded 1 week ago
Dear Mr. Malhar, Greetings from Hotel Polo Towers Shillong! Thank you for taking out the time to share your feedback. We would like to offer our sincere apologies that you did not receive the services that Hotel Polo Towers Shillong is known for. We assure you that this is not the norm at our Hotel and your feedback and grievances have been shared with the necessary departments who are working hard to make improvements. Guest satisfaction is our top priority and we assure you that we will take steps to rectify the lapses. We are committed to provide excellent customer services to meet the expectations. We hope you have enjoyed our hospitality & Shillong being a unique unboxing experience for you. On that note, we hope that you will give us a chance to host you again with improved services. Thank You. Warm Regards, Guest Services
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avidtraveller298 wrote a review Nov 2021
Mumbai, India18 contributions39 helpful votes
Pros 1) Strategically located in the city centre 2) Good food 3) Good housekeeping staff 4) Open air restaurant with Hookah (excellent) Cons 1) I suppose they have all twin bedded rooms & for family they join this 02 beds to make a double bed which is very uncomfortable as there is still a small gap in the middle 2) Room size is not suitable for extra bed as it makes the room very cramped (if 03 adults are staying in the room) 3) If the Hotel is booked in full capacity than during breakfast it is a big mess as the restaurant does not have the capacity to cater full house 4) Majoity of the time breakfast food items were over & it used to take lot of time to refill 5) Door card not working properly & Electronic safe was out of order Suggestion 1) To add swimming pool
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Date of stay: November 2021
1 Helpful vote
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Response from Hotel Polo Towers Shillong, Guest Services / Front Office at Hotel Polo Towers
Responded 1 week ago
Dear Guest, Greetings for Hotel Polo Towers Shillong! Thank you for choosing to stay with us among your many options. We appreciate your willingness to share your feedback. Providing efficient and friction-less experiences for our guests is our goal. We glad that you found our location convenient & enjoyed the quality of food, great hospitality, the open air restaurant area at our Hotel. We are so sorry though that you faced certain discomforts during your stay with us. Please be assured that we take feedback seriously, and we'll inform our hotel management team to review your remarks as a reference for necessary improvements, so we can provide a better experience in the future. We are committed to provide excellent customer services to meet the expectations. We hope you have enjoyed the ambiance & Shillong being a unique unboxing experience for you. Again, thank you for your comments, and for choosing to stay with us. We hope that we can win your heart back and try us again. Warm Regards, Guests Services Desk
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Bitan banerjee wrote a review Nov 2021
1 contribution
Top quality hotel. Excellent hospitality. Staffs S are very helpful. We are very much satisfied. Thanks for your super service. The ambience is very classy and we enjoyed the morning buffet breakfast at the dinning hall, the food, the hot beverage and the fantastic music made us feel like just mindblowing.. The location of the hotel is very good, communication fecility is Superb, just a stone throwing distance from Shilongs center police bazaar. Overall it's an excellent place to stay and enjoy.. Bitan Banerjee
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Date of stay: November 2021Trip type: Travelled with family
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Response from Hotel Polo Towers Shillong, Guest Services / Front Office at Hotel Polo Towers
Responded 2 weeks ago
Dear Mr. Bitan, Greetings from Hotel Polo Towers Shillong! It was a pleasure to have you at Hotel Polo Towers Shillong. We are delighted to know that you enjoyed your comfortable stay along with the quality of food, great hospitality, perfect ambiance, convenient location & our other services. Strong and positive feedback from our guests is highly motivating and helps the team perform even better. Our entire team will definitely be happy to read what you wrote. We would like to thank you for your recommendation. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We believe good food is the key to enriching your soul with happiness. We hope you have explored our restaurant - Ginger our multi cuisine restaurant & Sky Grill our only Alfresco dining restaurant. We also have Irish Pub – The perfect place to unwind after along exploring day. We hope we met your expectation & your memories of Shillong and of Hotel Polo Towers Shillong brings a satisfactory smile to your face. We look forward to welcome you soon. With Best Regards, Guests Services Desk
Read more
Ranjay K wrote a review Nov 2021
1 contribution
Excellent staff with etiquettes Good View of hotel Excellent food When I will visit Shillong I prefer to stay at this hotel only Room was very good Good interior design of hotel Great experience..must visit
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Date of stay: November 2021Trip type: Travelled on business
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Response from Hotel Polo Towers Shillong, Guest Services / Front Office at Hotel Polo Towers
Responded 2 weeks ago
Dear Mr. Ranjay, Greetings from Hotel Polo Towers Shillong! It was a pleasure to have you at Hotel Polo Towers Shillong. We are delighted to know that you enjoyed a comfortable stay along with quality of food, great hospitality, perfect ambiance, beautiful interior & all other services. Strong and positive feedback from our guests is highly motivating and helps the team perform even better. Our entire team will definitely be happy to read what you wrote. We would like to thank you for your recommendation. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We believe good food is the key to enriching your soul with happiness. We hope you have explored our restaurant - Ginger our multi cuisine restaurant & Sky Grill our only Alfresco dining restaurant. We also have Irish Pub – The perfect place to unwind after along exploring day. We hope we met your expectation & your memories of Shillong and of Hotel Polo Towers Shillong brings a satisfactory smile to your face. We look forward to welcome you soon. With Best Regards, Guests Services Desk
Read more
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PRICE RANGE
US$64 - US$133 (Based on Average Rates for a Standard Room)
LOCATION
IndiaMeghalayaEast Khasi Hills DistrictShillong
NUMBER OF ROOMS
50
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Frequently Asked Questions about Hotel Polo Towers
Which popular attractions are close to Hotel Polo Towers?
Nearby attractions include Ward's Lake (0.7 km), Ward's Lake (0.4 km), and Police Bazar (0.7 km).
What are some of the property amenities at Hotel Polo Towers?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Hotel Polo Towers?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Polo Towers?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Polo Towers?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Polo Towers?
Conveniently located restaurants include City Hut Family Dhaba, Jiva Veg, and Madras Cafe.
Are there opportunities to exercise at Hotel Polo Towers?
Yes, guests have access to a fitness centre during their stay.
Does Hotel Polo Towers have airport transportation?
Yes, Hotel Polo Towers offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Polo Towers?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Polo Towers offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Polo Towers?
The staff speaks multiple languages, including English and Hindi.