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Quality Inn & Suites

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120 Reviews from our TripAdvisor Community

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Showing 119: English reviews
Buford, Georgia
Reviewed 4 weeks ago

On the plus side it is cheap, fairly clean, quiet and the woman that checked us in was nice. The problems were all maintenance related. The toilet wouldn't flush in the first room we were in so we were moved to a second room. The first problem with that room was that the door frame apparently shifted and it took...

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Helpful?
Thank Ron K
Ohio
Reviewed 26 October 2016

My friends and I were staying at this hotel for a Christian Conference near by, and we were surprised to see how spacious the 2 Queen size bedroom was. Not only very spacious, but comfortable beds, good size bathroom and the room was very clean. It also came with a mini refrigerator and microwave. All this for a very good...

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Thank Magda F
Palmersville, Tennessee
Reviewed 17 October 2016 via mobile

Not bad for a two star hotel. The breakfast could be better, it could also be a lot worse. Found an old pair of speakers in the closet to my room. So I guess housekeeping could be better. I have definitely been in worse hotels.

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Helpful?
Thank Matthew F
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

Utica
Reviewed 17 October 2016

This hotel is better on the inside than it looks from outside. Clean, comfortable rooms with mini frig and lounge chair as a plus. Breakfast was good and Rose was a great hostess. A bit confusing to get there as you have to loop around to it. Good wifi.

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Helpful?
Thank Michele R
CHMiddletown, Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional...

Nashville, Tennessee
Reviewed 12 October 2016

Picked this location due to it's location as midpoint between three activities we had planned. It is right off the interstate, but could not hear it, and very close to numerous stores and restaurants. This location is in the middle of a total renovation so you may have to overlook a little construction but was worth the price. Service was...

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Thank bountyqlu
Youngsville, North Carolina
Reviewed 9 October 2016

The room had a comfortable king bed, lounge chair, couch, microwave, and fridge. It was nice with the exception of being VERY dark ,even with all the lights on. The bulbs need to be a larger wattage. The microwave was over a wetbar, and I had to open the microwave door to get enough light to see the coffee maker...

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Helpful?
Thank Jim53F
CHMiddletown, Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional...

Tecumseh, Canada
Reviewed 23 September 2016

Just off I 75 and a little confusing to find but this hotel is up date with nice rooms, good wifi, good bathrooms and water pressure, comfortable beds and excellent check in service. Nice friendly staff. Good hot breakfast. The pool really needs to be vacuumed, it was full of sand and I have no idea where the sand came...

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Helpful?
Thank DennisPiper
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Madison, Ohio
Reviewed 22 September 2016

Had a little trouble finding the motel that went with the sign we saw from the main road. This facility is in the middle of remodeling and we had one of the newly finished rooms. Very comfortable. Again a great variety of food for breakfast.

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Thank 357dtaylor
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Orlando, Florida
Reviewed 10 September 2016

I would stay here again. Beautiful large well-appointed room at an excellent rate. Bed was very comfortable. Terrific WiFi Internet access. I had to unplug the fridge to use the multi-plug however, that was not a problem. TV reception very good...suggest a channel guide in the room. Friendly front desk staff. Delicioius breakfast (I would suggest stronger plastic forks, etc....

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Thank PhyllisD534
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

United States
Reviewed 22 August 2016

I can't even begin to say how much I enjoyed my stay here. I was in town working and stayed here several weeks. The staff was extremely kind and helpful. I was on crutches so maneuverability was a bit difficult. The staff went out of their way to help by opening doors for me, carrying packages, even taking my suitcase...

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Helpful?
Thank Sondae P
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The perfect hotel for any budget. Large size Rooms and Spacious bathrooms with all the amenities you come to expect. ... more   less 

Additional Information about Quality Inn & Suites

Address: 6475 Culbertson Rd, Franklin, OH 45005-5701 (Formerly Country Hearth Inn Middletown)
Region: United States > Ohio > Warren County > Franklin
Price Range: €49 - €80 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 86
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Also Known As:
Best Western Franklin
Franklin Best Western
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Questions & Answers

Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had the very last room next to an entrance, first floor 101. Would recommend that or the same room on the second floor.”
 of 5 bubbles bountyqlu, 12 Oct 2016 | Read review
“Stay away from highway side”
 of 5 bubbles illin0isguy, 17 Aug 2016 | Read review
“No specific recommendations - it is off the road far enough that noise isn't a problem.”
 of 5 bubbles CherylDave1967, 10 Aug 2016 | Read review
“Rooms away from the elevator will be quieter.”
 of 5 bubbles tsmada, 9 May 2016 | Read review
“cant think of one. We observed ripped screens on the 2nd floor.”
 of 5 bubbles ShariH398, 3 May 2016 | Read review
5 of 5
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