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Extended Stay America - Akron - Copley - East

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185 Montrose Ave West, Copley, OH 44321
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Traveller (8)
Room & Suite (21)
Dining (2)
Payments made by partners impact the order of prices displayed. Room types may vary.

About

#5 of 11 hotels in Copley
Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Non-smoking hotel
24-hour check-in
Self-serve laundry
Wifi
Vending machine
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Room features
Air conditioning
Desk
Telephone
Iron
Coffee / tea maker
Kitchenette
Cable / satellite TV
Bath / shower
Wake-up service / alarm clock
Microwave
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
Complimentary toiletries
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English
Hotel links
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29Reviews1Q+A5Room tips
Traveller rating
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Popular mentions
walter h wrote a review 14 Jun
2 contributions
Our stay at the Copley Extended Stay America East was terrible at best. It's the first time I've found dirty towels in a hotel and we are not really sure that the bed had been changed before we checked in. We had one plastic glass, one dish, no Ice, no soap and the bedside light was dead. We had to ask for clean towels, toilet paper and drinking glasses. The room was not cleaned while we were there and it was so sad that we cut our trip short and drove 8 1/2 hours to get back home immediately after a family event we were attending. The single bright spot was the front desk attendant who tried very hard to help, but even her valiant efforts were clearly compromised by hotels management policies. Wont be staying at an Extended Stay America in the future as camping without a tent would be better.
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Date of stay: June 2021
Rooms
Location
Service
Room Tip: Book a room at the Radisson Hotel next door for $10 more you get excellent rooms, service and...
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Response from ESA GM, General Manager at Extended Stay America - Akron - Copley - East
Responded 1 week ago
Thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, we certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk and our team is happy to deliver them to the guest's suite. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you.   Sincerely, Hotel Management
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Kevin W wrote a review Apr 2021
1 contribution
Poorly run hotel. There are members of the staff that are extremely rude. My television only gets 5 channels, and the wifi cuts out every 10 minutes. It has been like this for a week with no repair insight. The key entry for late night entry does not work. Many times the door is propped open. Not secure at all. Hard to find desk clerks. Either hiding out in the back or working at the other extended stay across the street.
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Date of stay: April 2021
Location
Service
Trip type: Travelled on business
Room Tip: Don't stay here!
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Response from ESA GM, General Manager at Extended Stay America - Akron - Copley - East
Responded 22 Apr 2021
Kevin, thank you for selecting us and sharing your experience. We are truly sorry for the difficulties that you are facing. We also apologize for the inconvenience caused due to the behavior of our associates, the maintenance issue, and our front office associates not being present at the desk. Please allow us some time while we investigate this with our team. We want you to have a pleasant stay, so please let us know if there is anything we can do to make your stay better. We highly appreciate your patience. Sincerely, Hotel Management
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Tanisha M wrote a review Feb 2021
9 contributions
+1
This place is gross . Management was very very rude and racist. She would not allow me to complain about the ice on the side walk. She yelled at me like I was a child. Instead of taking care of the problem. Let the pictures speak their selves. Don't sponsor or patronize this place.
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Date of stay: February 2021Trip type: Travelled on business
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Response from ESA GM, General Manager at Extended Stay America - Akron - Copley - East
Responded 4 Feb 2021
Thank you for choosing us and for reviewing your stay. We apologize for the unprofessional behavior of one of our associates and that we did not respond to your requests in a satisfactory manner. We will share your comments with our team and ensure we are more consistent in our service delivery going forward. We hope to have the chance to welcome you back and provide you with the hospitality for which we are known. Sincerely, Hotel Management
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Sergei wrote a review Dec 2020
Boca Raton, Florida1 contribution
Very friendly staff. Arrived late after driving for 2 days so fast check-in was all I need. Clean rooms and great location. highly recommend if traveling to the Akron-Copley area. Will stay there again
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Date of stay: November 2020
Rooms
Service
Sleep Quality
Room Tip: 211, second floor, very quiete
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Response from ESA GM, Agency / Consultant at Extended Stay America - Akron - Copley - East
Responded 11 Jan 2021
Thank you for being our guest at Extended Stay America and for appreciating our location. We are glad you were pleased with our attentive front desk services and immaculate accommodations. Thank you again for your recommendation, and we look forward to welcoming you back soon. Sincerely, Hotel Management
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Anonymous wrote a review Aug 2020
1 contribution
Staff was excellent , great location, and clean rooms. Recommended great places to visit during my stay, restaurants, and shopping in the area. Overall my stay was excellent, highly recommend if traveling to the Akron-Copley area.
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Date of stay: August 2020Trip type: Travelled on business
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Response from ESA GM, Agency / Consultant at Extended Stay America - Akron - Copley - East
Responded 11 Jan 2021
Thank you for the glowing review of Extended Stay America and for recommending us to future travelers. It's a pleasure to know you liked our well-kept accommodations as well as our ideal location. We are also pleased you were impressed with our courteous associates. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
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PRICE RANGE
US$61 - US$81 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay copley, copley extended stay, extended stay america copley
LOCATION
United StatesOhioCopley
NUMBER OF ROOMS
95
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Frequently Asked Questions about Extended Stay America - Akron - Copley - East
Which popular attractions are close to Extended Stay America - Akron - Copley - East?
Nearby attractions include Urban Air Trampoline and Adventure Park (0.6 km) and Regal 12 Montrose Theater (1.2 km).
What are some of the property amenities at Extended Stay America - Akron - Copley - East?
Some of the more popular amenities offered include free wifi, free breakfast, and free parking.
Which room amenities are available at Extended Stay America - Akron - Copley - East?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Extended Stay America - Akron - Copley - East?
Guests can enjoy free breakfast during their stay.
Is parking available at Extended Stay America - Akron - Copley - East?
Yes, free parking is available to guests.
What are some restaurants close to Extended Stay America - Akron - Copley - East?
Conveniently located restaurants include Hyde Park Prime Steakhouse, Winking Lizard Tavern, and Kingfish.
Are pets allowed at Extended Stay America - Akron - Copley - East?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Extended Stay America - Akron - Copley - East?
Many travellers enjoy visiting Stan Hywet Hall & Gardens (8.6 km), Hale Farm and Village (8.9 km), and Hower House (13.3 km).
Is Extended Stay America - Akron - Copley - East accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.