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All reviewsfrench doorsliving roomoutdoor poolfront deskclub floormovie theaterstarbucks coffeesleeping areabreakfast buffetking suitemini fridgehot tubsleeper sofaflat screenbusiness hotelbit datedstayed here for one night
When I knew I was going to be staying at the Sheraton, I was quite excited expecting it be clean and upscale. Sadly, I was disappointed. I have been told they are scheduled to remodel in 2018 and you can tell it is due for...More
Response from Kollin H, Front Office Manager at Sheraton Suites ColumbusResponded 18 October 2017
Thank you for taking the time to write and review and let us know about your experience. I do apologize for the inconvenienced that you experienced on your recent stay with us here at the Sheraton Suites. We have communicated the issues to the appropriate...More
The hallways were quite dark making it seem dingy even though they were clean it just seemed very dark on the fourth floor everything was quite dated which I’ve heard they were going to update but of course there were small hairs in our bed...More
1 Thank MoneypennyReview
Response from Kollin H, Front Office Manager at Sheraton Suites ColumbusResponded 17 October 2017
Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Sheraton Suites Columbus.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during...More
It seems there are one of each major brand of hotel all located in the same area as this one. Not much directly around of interest to us as tourists so I am thinking this is primarily a spot for business people. Very nice hotel,...More
We stayed here for 2 nights for a hockey tournament so we didn't have any choice. The hotel is rundown and dirty. The only thing nice was the bed and bedding although the sofa bed was horribly uncomfortable. The carpeting is very worn and dirty,...More
Response from Kollin H, Front Office Manager at Sheraton Suites ColumbusResponded 3 October 2017
I would like to apologize for the inconveniences that you experienced while staying with us here at the Sheraton Suites Columbus. We try to exceed expectations but it appears we fell short. Within the next six months we are going to be starting...More
The hotel used to be a great bargain and well kept. Over the last couple of years it has been neglected and poorly run. I could get past the raw chicken sandwich served by room service and the torn carpet in the elevators but I...More
Management response:Responded 30 September 2017
I am the Front Office Manager at the Sheraton Suites Columbus. After speaking with you the day of your check-out we had Orkin Pest Control service the room. Orkin did not find evidence showing that there was activity of any pests.
In regards to...More
Dear Janet D,
Thank you for your question. The answer is yes with some restrictions. The hotel does allow dogs and cats. There is no fee unless there is damage done to the hotel or your pet causes a disturbance with other... More
Dear Janet D,
Thank you for your question. The answer is yes with some restrictions. The hotel does allow dogs and cats. There is no fee unless there is damage done to the hotel or your pet causes a disturbance with other guests that result in the hotel refunding money. In this case you are responsible for the money refunded. In addition, there can be no more than two pets per room, no pet may be over 45 pounds and they cannot be left unattended at any time (even if in a crate). You will need to fill out our pet release/contract. Pets are not allowed in any food or pool area.
We hope this answered all your questions. If not please let us know.