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I accidentally booked at the incorrect Sheraton for Columbus, however, when i attempted to cancel the reservations as I booked at a second Sheraton location, i was informed it was their policy to not refund. However, I found out later that they did in fact...More
The Sheraton Suites is a great choice when staying in Columbus. The hotel has comfortable rooms, a good restaurant and bar. The staff is always very friendly and helpful. If you are not into hotel restaurants, there are several nearby. All in all a great...More
We had previously stayed at this hotel, the last time being a little over four years ago so we weren't concerned. We should have been. From the moment we checked in our stay was a disaster. As we were checking in another guest was complaining...More
The hotel is tired and can use a refresh. The rooms were clean. They do allow pets. Pool and fitness center are nice and in good condition. The locations is very good close to several restaurants and shops.
That was an interesting stay! The front desk was nice and the price was good. That being said, the online pictures and expectations of what a Sheraton should be did not meet my standards. This hotel is definitely dated and not the cleanest. No exhaust...More
Thank Monika S
Response from Sarah K, Front Office Manager at Sheraton Suites ColumbusResponded 3 weeks ago
Thank you for choosing Sheraton Suites Columbus and providing your honest feedback, Here at Sheraton Suites Columbus we strive to exceed expectations and create memorable stay for all of our valued guests.
Providing the highest level of hospitality is our number one priority and...More
Dear Janet D,
Thank you for your question. The answer is yes with some restrictions. The hotel does allow dogs and cats. There is no fee unless there is damage done to the hotel or your pet causes a disturbance with other... More
Dear Janet D,
Thank you for your question. The answer is yes with some restrictions. The hotel does allow dogs and cats. There is no fee unless there is damage done to the hotel or your pet causes a disturbance with other guests that result in the hotel refunding money. In this case you are responsible for the money refunded. In addition, there can be no more than two pets per room, no pet may be over 45 pounds and they cannot be left unattended at any time (even if in a crate). You will need to fill out our pet release/contract. Pets are not allowed in any food or pool area.
We hope this answered all your questions. If not please let us know.
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"Stay on floor 2 so you can take the stairs. Or stay in another hotel."