Sheraton Columbus Hotel at Capitol Square
621 reviews
#76 of 164 Hotels in Columbus
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$206
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Room & Suite (33)
Dining (13)
Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 21/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Columbus Hotel at Capitol Square
Updated 21/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#76 of 164 hotels in Columbus
Location
Cleanliness
Service
Value
Sheraton Columbus Hotel at Capitol Square a comfortable and convenient hotel in downtown Columbus, Ohio located near Ohio Statehouse, OSU, German Village and the Theatre and Arena Districts. We have 16,500 sq ft of meeting/event space and on-site dining.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Massage
Paid public parking nearby
Wifi
Sauna
Coffee shop
Restaurant
Special diet menus
Vending machine
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Iron
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Centrally Located
Languages Spoken
English
Location
Full view
100Great for walkers
Grade: 100 out of 100
88Restaurantswithin 0.5 km
28Attractionswithin 0.5 km
621Reviews9Q+A100Room tips
Reviews
Traveller rating
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Popular mentions
I was attended by this girl Lya or Linda upon check in on April 14 at 20:30 hrs and she was the most unprofessional and unhelpful lady that I've had to deal with in my entire life. I feel really dissapointed that Sheraton has this kind of employees during pandemic when I'm 100% certain that out there should be people that might have lost their jobs and are more capable, profesional and educated than this lady is. DISSAPOINTED!
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Date of stay: April 2021Trip type: Travelled as a couple
Helpful
Response from Sheraton Columbus Capitol Square, General Manager at Sheraton Columbus Hotel at Capitol Square
Responded 5 days ago
Dear Miky1311, Thank you for taking the time to share your feedback with us. We know your time is important. We are so sorry that this was your experience. Please be assured that this is being addressed. Thank you again for staying with us. Sincerely, Management at the Sheraton Columbus Capitol Square
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So my husband and I got a really good deal via Priceline for this hotel for 2 nights. We didn’t have any problems checking in, although later on the next day I found out from another staff member that the phones do not work in the hotel (there were flyers printed on the front desk and the attendant was concerned that the person checking us in didn’t tell us of this). Our king size bed had issues - my husband’s side of the bed was “broken” to where his head was lower than his feet. I was surprised to find out there was no housekeeping services (I guess if you want them you have to tell them). Our furnace though was a MAJOR issue. Saturday when we arrived it was 65° in the room and a bit chilly. We kept turning up the heat and it finally became warm. Sunday night again it was cold in the room and my husband cranked the heat to 72°. Which was fine....til about 2:00 am...when the furnace’s fan started to make the sound of a yeti... and kept me up all night until I finally turned the complete system off and froze the rest of the night. There were a couple of stains on the sheets. Be forewarned there is NO restaurant opened due to Covid and NO free parking (it’ll cost you $17/day). I stayed here a few years ago with no problems. The Starbucks in the lobby served me expired oatmeal. I didn’t bother to complain because I was already on my way out. There’s also homeless people that congregate in the Starbucks and the lobby. …
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Date of stay: February 2021Trip type: Travelled as a couple
1 Helpful vote
Helpful
My wife and I stayed here for a Wednesday through Saturday visit. The staff I will say is all incredibly polite. Not one exception, everyone. Toilet paper delivery took way longer than expected. Place wasn’t completely clean. Club level was nice with food drinks etc. I mean some may say it should be less than 4 stars? Attitude of workers make me feel differently when they’re polite over things that can be fixed. Didn’t check out fitness facility. Street parking is normally open! Room service comes at different times it seems. Idk ok to me!
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Date of stay: March 2020Trip type: Travelled with family
Helpful
Hotel check in staff friendly. Room dark and shabby. Inadequate lighting. Bed has deep depression with stained, lumpy pillows. Asked for replacements and were sent more of same. Sink backs up. Bathroom supplied with only one bath towel. Broken floor molding. Just awful.
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Date of stay: February 2020
Helpful
Response from Sheraton C, Manager at Sheraton Columbus Hotel at Capitol Square
Responded 23 Feb 2020
Dear MSH15, Thank you for taking the time to share your feedback with us. We know your time is important. We are happy to hear that you found our check in staff to be friendly. We do apologize for the condition of your room and the lack of bathroom amenities. This information has been passed along to the appropriate department heads so that these items can be addressed. Again, thank you staying with us and providing your honest feedback. Sincerely, Management at the Sheraton Columbus Capitol Square
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We had a check-in time for 4 pm, even called the day before requesting early check-in. My pregnant wife and I came to celebrate our anniversary only to wait for over 3 hours to check-in, around 7:50 pm. We had to cancel all of our dinner plans, got charged for canceling those plans due to no fault of our own. We also had no help with getting our bags to our room. We have been to other hotels in the Columbus area, this is by far the worst experience we've had and we do not ever plan to return. We would like to thank Sheraton Columbus for ruining our anniversary night.
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Date of stay: February 2020
Value
Cleanliness
Service
Room Tip: find another hotel
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Helpful
Response from Sheraton C, Manager at Sheraton Columbus Hotel at Capitol Square
Responded 20 Feb 2020
Dear ryandS7978GH, Thank you for taking the time to share your honest feedback with us. Our sincerest apologies for this experience as I know that this was a special night for you. If you wish to discuss this further please feel free to contact the hotel directly and ask for Management. Sincerely, Management at the Sheraton Columbus Capitol Square
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PRICE RANGE
US$127 - US$269 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt hotel columbus, hyatt columbus, columbus hyatt
FORMERLY KNOWN AS
Hyatt on Capitol Square
LOCATION
United StatesOhioColumbus
NUMBER OF ROOMS
403
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Claim Your Listing Frequently Asked Questions about Sheraton Columbus Hotel at Capitol Square
Which popular attractions are close to Sheraton Columbus Hotel at Capitol Square?
Nearby attractions include Ohio Theater (0.1 km), Scioto Mile (0.4 km), and Ohio Statehouse (0.2 km).
What are some of the property amenities at Sheraton Columbus Hotel at Capitol Square?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Sheraton Columbus Hotel at Capitol Square?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Sheraton Columbus Hotel at Capitol Square?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to Sheraton Columbus Hotel at Capitol Square?
Conveniently located restaurants include Dirty Frank's Hot Dog Palace, Tip Top Kitchen and Cocktails, and Sidebar.
Are there opportunities to exercise at Sheraton Columbus Hotel at Capitol Square?
Yes, guests have access to a fitness centre and a sauna during their stay.
Is Sheraton Columbus Hotel at Capitol Square located near the city centre?
Yes, it is 0.5 km away from the centre of Columbus.
Are any cleaning services offered at Sheraton Columbus Hotel at Capitol Square?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Columbus Hotel at Capitol Square?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Columbus Hotel at Capitol Square offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Columbus Hotel at Capitol Square?
Many travellers enjoy visiting Franklin Park Conservatory and Botanical Gardens (3.7 km), German Village (1.1 km), and Kelton House Museum & Garden (1.1 km).