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Embassy Suites by Hilton Columbus

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866 Reviews from our TripAdvisor Community

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Showing 859: English reviews
Reviewed 3 days ago NEWvia mobile

Newly renovated hotel. The lobby and room design/decor is beautiful. Super friendly staff upon check in. BUT....The room was horribly hot and nothing could be done. We called down and were told someone would be up. Then called back 20 min. later and were told maintenance had gone home for the night. It was after 11pm. Still, nothing worse than...

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Helpful?
Thank adventuremomm
KanaHotelGroup, Manager at Embassy Suites by Hilton Columbus, responded to this review

I was disappointed to learn of your experience at our hotel, regret that we did not provide a level of service that anticipated and responded to your needs. I apologize for the issues that you reported, and hope to have a future opportunity to regain your confidence and goodwill.

El Paso, Texas
Reviewed 6 days ago NEW

Hotel was nice and clean. Friendly staff and nice rooms. A little noisy on the weekends with sound going into room. The back bedroom is noise free. Room was very clean and spacious. Great breakfast!! Right off the freeway and 15 minutes from the airport.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank ericst2017
KanaHotelGroup, Manager at Embassy Suites by Hilton Columbus, responded to this review

We are glad you found our staff friendly and our hotel clean. Thank you for your good review of our hotel the Embassy Suites by Hilton Atlanta - Airport and we please return again.

Valley Stream, New York
Reviewed 1 week ago NEW

The hotel received a 9 million dollar renovation. The lobby is beautiful, more modern and spacious with big couches and large screen tv's. Some electronic fireplaces would make it real cozy as it was 6 degrees in Ohio!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Y961ZNalberts
KanaHotelGroup, Manager at Embassy Suites by Hilton Columbus, responded to this review

Thank you for your good review, we are glad you liked our new look. We hope to see you again the next time you are in our area.

Marion, United States
Reviewed 1 week ago

They ran out of food on the breakfast buffet and on the same day the restaurant and bar were closed. No maid service was available on the same day either. The pool was so cloudy you couldn't see the bottom and the pool area was dirty. The hot tub was filled with concrete. Was very dissatisfied with the stay. What...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank cl0van
KanaHotelGroup, Manager at Embassy Suites by Hilton Columbus, responded to this review

Thank you for taking the time to write a review about your recent stay with us. We appreciate your feedback and apologize that you were disappointed in the condition of your guestroom. We hope we can have another chance if your travels bring you back to our area in the future.

Columbus, Ohio
Reviewed 1 week ago

Room was so hot; had to make 4 phone calls and one in person inquiry about it then 8 hours later moved to another room. Both rooms were dirty, stains on mattresses and sheets. Overall dirty poor hotel.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
3Thank jenniferjN9310JO
KanaHotelGroup, Manager at Embassy Suites by Hilton Columbus, responded to this review

I'm so sorry for your poor experience this week at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best in lodging and service so our lapses during your stay are being taken very seriously.

Reviewed 1 week ago

This hotel is the worse, if you like weed, having the employees drink, then stay there. No managers hour because they choose to close it and the restaurant. ran out of food for the breakfast 2 days in a row .

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank David H
KanaHotelGroup, Manager at Embassy Suites by Hilton Columbus, responded to this review

Thank you for sharing your candid feedback about your stay with us. We're so happy that we could serve you and are disappointed that we fell short of exceeding your expectations. We take great pride in our friendly hospitality and your comments about service are very disappointing. We can assure you this has been addressed and we hope we can...

Davis, California
Reviewed 2 weeks ago

This hotel just off the freeway is well managed and has a friendly staff. The breakfast is excellent and well organized. The fresh omelets were a special bonus. The pool is well kept and is great for the kids. The rooms were clean and spacious except for the bathroom which is small. Nice place for a stop over with a...

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Helpful?
1Thank Michael L
KanaHotelGroup, Manager at Embassy Suites by Hilton Columbus, responded to this review

Thank you for taking the time to review our hotel and we are glad you enjoyed your stay. We would like to invite you back again to stay here at the Embassy Suites by Hilton Columbus.

Brecksville, Ohio
Reviewed 2 weeks ago via mobile

Recently remodeled beautiful lobby and room, but not bathroom. Water pressure was non existent and the tub was chipping away. Bed sheets were scratchy and bed not comfortable. Free breakfast was really free. Pancake machine was not working. Coffee machine ran out of coffee(!) and ice tea was made with unfiltered water which tasted like feet. My husband tried to...

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Helpful?
Thank superjill2010
KanaHotelGroup, Manager at Embassy Suites by Hilton Columbus, responded to this review

We apologize that you were not satisfied with your guest room assignment and that cleanliness and maintenance conditions were an issue. We're working with our staff to address your concerns and apologize for the inconvenience. It's our goal to ensure guests are comfortable and taken care of and your feedback will certainly help us as we continue to improve.

Georgia, United States
Reviewed 2 weeks ago

Mold in refrigerator/water gushing from ceiling in bathroom. We were forced to leave early because staff would not clean the bathroom after it was contaminated with dirt and particles from the ceiling and sitting water on the floor. When reported to customer service I was informed, "Things happen, not every stay is going to go as planned." He goes on...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
2Thank P756CTpamelam
KanaHotelGroup, Manager at Embassy Suites by Hilton Columbus, responded to this review

Thank you for your honest feedback. We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of...

Athens, Ohio
Reviewed 2 weeks ago

The hotel was clean, the staff was helpful and friendly. Pool area is very nice, except the hot tub has been removed which was a bit disappointing. The complimentary breakfast is the best and one of the biggest reasons for booking. Complimentary wi-fi didn't seem to work on the 8th floor. Overall great experience and would definitely stay again!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Evainohio
KanaHotelGroup, Manager at Embassy Suites by Hilton Columbus, responded to this review

We are glad you had a good stay here with us and apologize for the problems you encountered. We look forward to hosting you again on your next visit.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Room Service
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Embassy Suites Columbus is an all-suite hotel in Columbus, Ohio, close to local corporations and area attractions. Our hotel is located 15 minutes away from Port Columbus International Airport and Ohio State University Airport.Stay at this 221-suite hotel that features a living room and separate bedroom. Our suites offer 500 sq. ft. of space, a refrigerator and microwave, 42-inch flat-screen HDTVs. ... more   less 

Additional Information about Embassy Suites by Hilton Columbus

Address: 2700 Corporate Exchange Dr, Columbus, OH 43231-1690
Region: United States > Ohio > Columbus
Price Range: €141 - €217 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Columbus 3.5*
Number of rooms: 221
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com, Travelocity and Priceline so you can book your Embassy Suites by Hilton Columbus reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Columbus
Columbus Embassy Suites
Embassy Suites By Hilton Columbus Ohio
Hotel Style:
#23 Business Hotel in Columbus
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Columbus staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Columbus staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best rooms are higher as the noise from lobby is less noticeable.”
 of 5 bubbles michaellB9255HG, 3 Jan 2017 | Read review
“Some of our guests stayed in this hotel. Reports were all very positive.”
 of 5 bubbles 633rjl, 8 Dec 2016 | Read review
“If you are impatient choose a lower floor, Elderly choose a lower floor, Quiet rooms are further up”
 of 5 bubbles TrippingDaily, 15 Nov 2016 | Read review
“Quieter rooms are farthest from the elevators and ice machines.”
 of 5 bubbles Destin8tions, 8 Nov 2016 | Read review
“All rooms the same, if you don't like waiting on elevators choose lower level”
 of 5 bubbles geegee823, 4 Nov 2016 | Read review
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