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Candlewood Suites Polaris

170 reviews
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Traveller (22)
Room & Suite (118)
Pool & Beach (7)
Overview
  • Excellent46%
  • Very good23%
  • Average17%
  • Poor10%
  • Terrible4%
Travellers talk about
“mini store”(2 reviews)
“front desk”(35 reviews)
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Suites
Bar/Lounge
2.5 Star Hotel
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (170)Write a Review
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LanguageEnglish
73
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All reviewskitchen suppliesmini storefront deskquaker steak and lubeice makerpool area was cleanfluffy towelsroom was cleandesk personthe columbus zooan upgraderestaurants and shoppingcolumbus areawe've stayedhome away from homedefinitely stay here againcomplimentary breakfast
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11 - 15 of 168 reviews
Reviewed 23 May 2017

We always stay at the Comfort Inn right next door to Candlewood. We thought Candlewood would be similar in amenities. What a disappointment..No breakfast. Queen-size bed was really the size of a full. We measured it. The price per night was much higher because it...More

Thank Delphine P
Response from Jody M, General Manager at Candlewood Suites PolarisResponded 25 May 2017

Thank you for your recent stay at the Candlewood Suites Polaris. We appreciate you taking the time to complete a review of your stay with us. I am sorry that your stay was not as you expected. I can assure you that our Queen size...More

Reviewed 22 May 2017 via mobile

Stayed here on a weekend visit to Columbus with my girlfriend. We want to someplace close to everything and the Columbus zoo couldn't ask for more great location great great comfortable beds and the fact that we had a full refrigerator and microwave gave us...More

1  Thank Rick N
Response from Jody M, General Manager at Candlewood Suites PolarisResponded 24 May 2017

Thank you for your recent stay and for taking the time to complete a review. We greatly appreciate your feedback. It is nice to hear that you were able to enjoy our indoor pool and the kitchens in each of our guest rooms. Many of...More

Reviewed 20 May 2017 via mobile

You get what you pay for. Location is excellent, but the good stops there. This hotel is beyond mediocre, and you shouldn't expect non smoking here at all. The entire floor is non smoking and the smoke smell knocks you over at all hours. Walls...More

Thank Bryan C
Response from Jody M, General Manager at Candlewood Suites PolarisResponded 22 May 2017

Thank you for choosing to stay at our hotel and for providing feedback on your stay. I apologize that the stay was not a nice one for you. I see that you were in a room on our 1st floor which is a non-smoking floor....More

Reviewed 20 April 2017 via mobile

After staying at Red Roof for most of trip we wanted to up grade somewhat. So paid extra $50 to stay here, with indoor pool spa. In the heart of Polaris. Was an upgrade. Nice clean room with suite. Fluffy towels, kitchenette coffee, ext. Nice...More

1  Thank sidnaw59
Response from Jody M, General Manager at Candlewood Suites PolarisResponded 21 April 2017

Thank you for your recent stay. We greatly appreciate your feedback. I am sorry to hear that the hot tub was not at the proper temperature. We try our best to make sure that our indoor pool and hot tub are always in working order...More

Reviewed 19 April 2017

Very nice place to stay. Great location with a lot of things located close by. The people that work there are exceptionally nice and go out of there way to help with whatever you need. Paul is always very helpful when I stay ther.More

Thank DEBANDE
Response from Jody M, General Manager at Candlewood Suites PolarisResponded 21 April 2017

Thank you for your recent stay. We greatly appreciate your comments and I will share them with Paul. We appreciate Paul for all he does for our team as well. It is nice to see him recognized. Thank you again and we hope to see...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Free Parking
Laundry Service
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$98 - US$152 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Family Hotel in Columbus
#42 Business Hotel in Columbus
Room types
Kitchenette, Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms, Family Rooms
Details
Price range
US$98 - US$152 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Family Hotel in Columbus
#42 Business Hotel in Columbus
Room types
Kitchenette, Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms, Family Rooms
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Traveller (22)
Room & Suite (118)
Pool & Beach (7)
Amenities (17)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Kim M
3 June 2017|
AnswerShow all 2 answers
Response from jacketsman | Property representative |
The Candlewood Suites Polaris charges a $15 fee for the 1st night then $10 per night after, not to exceed $145 per stay for pets. This is not a per pet fee.
1
Vote
Makayla S
7 September 2015|
Answer
Response from Jody M | Property representative |
The State of Ohio law for the age of an individual renting a room is 21.
0
Votes
Victoria S
5 August 2015|
Answer
Response from Jody M | Property representative |
You should not have any issues with ice machines not working in your freezer in the room. Most of the time guests do not turn on the ice makers to have them begin to make ice as we clean out the freezer after each guest... More
0
Votes
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12
Room Tips
"View the hotel like a short term apartment, grocery stores near by"
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"Make sure you don't get a queen size bed if there are two of you."
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"One bedroom suites are very nice and roomy."
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"Ground floor"
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