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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
We stayed overnight to come to the outlet mall and IKEA. We were greeted very warmly, customer service always had a smile on their face and always acknowledged us coming and going.
The room was fantastic, all the comforts of home right there in the...More
Very nice place to stay. Great location with a lot of things located close by. The people that work there are exceptionally nice and go out of there way to help with whatever you need. Paul is always very helpful when I stay ther.More
Thank DEBANDE
Response from Jody M, General Manager at Candlewood Suites PolarisResponded 21 April 2017
Thank you for your recent stay. We greatly appreciate your comments and I will share them with Paul. We appreciate Paul for all he does for our team as well. It is nice to see him recognized.
Thank you again and we hope to see...More
We always stay at the Comfort Inn right next door to Candlewood. We thought Candlewood would be similar in amenities. What a disappointment..No breakfast. Queen-size bed was really the size of a full. We measured it. The price per night was much higher because it...More
Thank Delphine P
Response from Jody M, General Manager at Candlewood Suites PolarisResponded 25 May 2017
Thank you for your recent stay at the Candlewood Suites Polaris. We appreciate you taking the time to complete a review of your stay with us.
I am sorry that your stay was not as you expected.
I can assure you that our Queen size...More
Stayed here on a weekend visit to Columbus with my girlfriend. We want to someplace close to everything and the Columbus zoo couldn't ask for more great location great great comfortable beds and the fact that we had a full refrigerator and microwave gave us...More
Thank Rick N
Response from Jody M, General Manager at Candlewood Suites PolarisResponded 24 May 2017
Thank you for your recent stay and for taking the time to complete a review. We greatly appreciate your feedback.
It is nice to hear that you were able to enjoy our indoor pool and the kitchens in each of our guest rooms. Many of...More
You get what you pay for. Location is excellent, but the good stops there. This hotel is beyond mediocre, and you shouldn't expect non smoking here at all. The entire floor is non smoking and the smoke smell knocks you over at all hours. Walls...More
Thank Bryan C
Response from Jody M, General Manager at Candlewood Suites PolarisResponded 22 May 2017
Thank you for choosing to stay at our hotel and for providing feedback on your stay. I apologize that the stay was not a nice one for you.
I see that you were in a room on our 1st floor which is a non-smoking floor....More
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Hotel Amenities
Business Centre with Internet Access
Free Parking
Laundry Service
Self-Serve Laundry
Dry Cleaning
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Hot Tub
Details
Price range
US$106 - US$182 (Based on Average Rates for a Standard Room)
Hotel class
Star rating provided by Expedia.
Hotel Style
#29 Family Hotel in Columbus
#42 Business Hotel in Columbus
Room types
Kitchenette ,
Suites ,
Non-Smoking Rooms ,
Smoking rooms available ,
Accessible rooms ,
Family Rooms
Number of rooms
122
Reservation Options
TripAdvisor is proud to partner with Hotels.com, Orbitz, Booking.com, Expedia, IHG, Travelocity, TripOnline SA, Hotwire, Cheap Tickets, Cancelon and HotelQuickly so you can book your Candlewood Suites Polaris reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Response from jacketsman | Property representative |
The Candlewood Suites Polaris charges a $15 fee for the 1st night then $10 per night after, not to exceed $145 per stay for pets. This is not a per pet fee.
You should not have any issues with ice machines not working in your freezer in the room. Most of the time guests do not turn on the ice makers to have them begin to make ice as we clean out the freezer after each guest... More
You should not have any issues with ice machines not working in your freezer in the room. Most of the time guests do not turn on the ice makers to have them begin to make ice as we clean out the freezer after each guest departs and place the ice makers in the off position. We do not have ice machines in any other way on property other than the ones in the rooms.
All rooms are thoroughly cleaned after each and every guest departure. While there may be a heavy smoke smell in our smoking rooms you should not feel like our housekeeping staff does not take cleaning smoking rooms as serious as our non-smoking rooms.
Thank you for considering our hotel and I apologize for the delay in responding to your question. I recently became the new General Manager at the property and it took a little longer to gain access to Trip Advisor.
Sincerely,
Jody Mayer
General Manager
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Room Tips
"Make sure you don't get a queen size bed if there are two of you."
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