Candlewood Suites Polaris
199 reviews
#77 of 164 Hotels in Columbus
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8515 Lyra Dr, Columbus, OH 43240-2026
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
US$149
Free cancellation until 12/10/21
Reserve now, pay at stay
US$154
US$128
SAVE US$26
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Panoramas (4) Room & Suite (116)
Travel safe during COVID-19
What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Candlewood Suites Polaris
More questions?
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#77 of 164 hotels in Columbus
Location
Cleanliness
Service
Value
Consider us home at Candlewood Suites Hotel - Columbus/Polaris. Our property features Studios with 1 Queen Bed, Studios with 2 Double beds, and One Bedroom Suites (a queen bed plus pullout sofa) and have fully equipped kitchens with amenities such as a full size refrigerator with an ice maker, 2 burner stovetop, dishwasher, and cooking and eating utensils. Relax in an overstuffed recliner and watch a complimentary movie (a DVD player is provided in your room). Enjoy other complimentary services such as free local calls and high speed Internet access. Visit our 24 hour convenience store, or work off some stress in our Fitness Center while you do your laundry in our complimentary laundry facility. Our hotel is also pet friendly so you can bring your dog or cat as well. (Fees apply).
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Salon
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
BBQ facilities
Newspaper
Non-smoking hotel
Outdoor furniture
Picnic area
Shops
Sun loungers / beach chairs
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, Spanish
Location
Full view
69Somewhat walkable
Grade: 69 out of 100
69Restaurantswithin 1 km
5Attractionswithin 1 km
199Reviews5Q+A45Room tips
Reviews
Traveller rating
- 81
- 49
- 33
- 24
- 12
Time of year
Traveller type
Language
Selected filters
- Filter
- English
Popular mentions
So, I came up to Columbus for some YouTube related work, and I chose this hotel for location, price, and the fact that having a one bedroom suite is always nice, and while not perfect, it was pretty good. The room was small, but they made very good use of the space. Coming through the door was a closet, a kitchen, a shared table and desk, and a sofa, window, air conditioner, TV, and dresser. Everything was spotless, though the door and window were both in rough shape, and the air conditioner sounded like a jet taking off when it kicked on. The bathroom was also directly off of this room, and was clean, with plenty of storage, and a large sink. The shower was in rather mediocre shape though, and it looked like the curtain rod would fall down if you just looked at it the wrong way. Also, the tiling behind the toilet had separated from the wall. The bedroom was through a door, and had another closet, window, TV, and dresser, as well as two night stands and several outlets. This part of the room was in good shape, and the bed was awesome. Also, just so you know, the air conditioner is only in the living room, so don’t shut the door to the bedroom at night! (I found that out the hard way.) The hallways were spotless and the common areas, which consisted of a rental cabinet, lobby, fitness center, business center, shop, and pool all looked clean. There was just one elevator, which seemed adequate. Also, while you can buy some prepackaged items at the aforementioned store, there is no hot breakfast available period, not to buy or for free, and it was like this before COVID too. The outside of the hotel looked way newer than the rest and parking was fine. I also encountered 5 employees, all of which were awesome! Over all, this is a very good hotel, but there are newer ones in the area, that might be nicer, especially the Drury which I stayed at on my last trip. I’d still recommend it though!😸…
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Date of stay: April 2021Trip type: Travelled on business
Helpful
Wanted to take a minute to give a great thanks to two of the Front Desk Agents that I had the pleasure of dealing with this week. Sandy performed check in services making me feel like an old friend and continued to do so as we carried on passing conversation each time we had the pleasure. Would like to thank her for her personality and a truly blessed spirit. Also, Joseph served us on three different occasions. If ever meeting a young man in the civilian world that is squared away and a true professional, it has been with him. This young man, who is working two jobs (keeping one out of loyalty) is truly a much need reminder in today's service industry that there is hope and a brighter future.
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Date of stay: November 2020Trip type: Travelled on business
Value
Location
Service
Room Tip: Close to stairs or elevtor
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Helpful
Check in went smoothly. The hallways were clean smelled good. The elevator had a few pieces of paper no big deal. Room was VERY CLEAN. I looked everywhere especially in the shower. Bed was COMFY & you had 4 pillow choices. Internet was a little slow. I would STAY HERE AGAIN.
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Date of stay: October 2020
Value
Service
Sleep Quality
Room Tip: We were on the 4th floor very quiet
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Helpful
The hallways were filthy The elevator was broken Had to clean the room prior to getting comfortable Many guest did not have on mask which was mandatory by the state!! There were pets at the hotel Lots of folks/guest hanging out in the back of hotel
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Date of stay: July 2020
Rooms
Location
Service
Room Tip: Stay close to the steps in case elevator is out of service!!! If handicap do not stay here!
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Helpful
Response from Mica Breese, General Manager at Candlewood Suites Polaris
Responded 4 Sep 2020
Thank you for the candid review. I will be using your comments to coach the staff and continue to improve our property.
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We travel to Columbus quite a bit and over the years have stayed in this hotel. Have no idea what happened to this place but it has to be the biggest dump hotel in the North area of Columbus. There is trash in the hallways, we had to skip around to avoid disgusting dropped food near the elevator, there was only 1/3 of a roll of toilet paper in the room, the phones didn't work, no proper utensils to use in the kitchen, no dishwasher soap, paper towel roll almost empty, the floors were sticky, towel rack missing and the room was disgustinly filthy and the front desk area where you buy things was totally empty. The grounds around the hotel are a trash dump. Cigarette butts are everywhere, empty trash containers thrown all over the grounds, the trash cans outside are overflowing and the staff uses the Covid excuse for the horrendous service. Something else is going on with this hotel. We are convinced there is nefarious activity happening inside this hotel. The clientelle is definitely not business travelers, no way. I don't think it's safe to stay there. We will NEVER stay in this hotel again, EVER. It's sad because it used to be a real decent and dependable hotel. This has nothing to do with Covid yet they used that excuse for everything. Stay safe, keep your family safe, and stay away from this place.…
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Date of stay: July 2020
Location
Service
Sleep Quality
Room Tip: Currently, I doubt if there is a good room!
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Helpful
Response from IHG Service, Owner at Candlewood Suites Polaris
Responded 30 Aug 2020
Hello JDF1201, Thank you for your stay and for taking the time to leave us feedback. I am sorry to learn that the hotel cleanliness and in-room amenities fell below expectations during your visit. I have alerted the hotel management regarding your comments, and I trust that the actions that will be taken will avoid similar issues from happening again. I have also sent you a private message regarding your experience. I hope you give our hotel another try! Best regards, Clayton G. Case Manager IHGService
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PRICE RANGE
US$70 - US$142 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
candlewood suites polaris hotel columbus, candlewood suites columbus, candlewood columbus, columbus candlewood suites
LOCATION
United StatesOhioColumbus
NUMBER OF ROOMS
122
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Claim Your Listing Frequently Asked Questions about Candlewood Suites Polaris
Which popular attractions are close to Candlewood Suites Polaris?
Nearby attractions include Polaris Fashion Place (0.8 km), Dave & Buster's - Arcade (0.7 km), and All In Adventures Escape Rooms (0.9 km).
What are some of the property amenities at Candlewood Suites Polaris?
Some of the more popular amenities offered include an indoor pool, free wifi, and a fitness centre.
Which room amenities are available at Candlewood Suites Polaris?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Candlewood Suites Polaris?
Guests can enjoy barbeque facilities during their stay.
Is parking available at Candlewood Suites Polaris?
Yes, free parking is available to guests.
What are some restaurants close to Candlewood Suites Polaris?
Conveniently located restaurants include Polaris Grill, Eddie Merlot's Columbus, and The Cheesecake Factory.
Are there opportunities to exercise at Candlewood Suites Polaris?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Candlewood Suites Polaris?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Candlewood Suites Polaris?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Candlewood Suites Polaris?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Candlewood Suites Polaris?
Many travellers enjoy visiting Towers Hall (3.7 km), Orange Johnson House (6.2 km), and The Old Rectory (7.0 km).