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Residence Inn Columbus Polaris

Traveller (23)
Room & Suite (20)
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Overview
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8865 Lyra Dr, Columbus, OH 43240-2106 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
3 Star accommodation
Additional information
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Rooms
27 Jan28 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (215)
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214 results
Traveller rating
121
49
18
12
14
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LanguageEnglish
121
49
18
12
14
Show reviews that mention
All reviews front desk full kitchen shopping and restaurants bedroom suite living area fire pit pool and hot tub easy access this past weekend bed was comfortable hotel room enjoyed my stay housekeeping staff very nice hotel would stay here again a great place to stay business trip
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1 - 5 of 214 reviews
Reviewed 3 weeks ago

We really wanted to like this hotel, as we expect to be in this area frequently and need a good place to stay. Unfortunately, it disappointed in so many ways. Housekeeping is not up to par...they missed so many things in our room, from something...More

Date of stay: December 2018
Thank Rosemarie C
Response from Tharaldson, Guest Relations Manager at Residence Inn Columbus PolarisResponded 3 weeks ago

Please accept our sincere apology for the service issues you experienced during your recent stay. As you know, Residence Inns strive to provide excellent customer service and a problem free stay and it is disappointing to learn we fell short. We appreciate your feedback and...More

Reviewed 11 December 2018

We booked 2 rooms here as we were going to go shopping, have dinner and visit the casino. Property is very clean. Rooms are big and spacious. Love the full kitchen. Beds were comfortable. Rooms were clean. Breakfast was normal hotel options. Juice machine was...More

Date of stay: December 2018
Thank Krista T
Response from Tharaldson, Guest Relations Manager at Residence Inn Columbus PolarisResponded 4 weeks ago

We are happy to hear you enjoyed your recent stay. Thank you for your great review and recommendation. We look forward to seeing you again soon. Have a Great Day! Amy Trostle

Reviewed 26 November 2018

We have been to a number of hotels recently, and have been less than impressed with many of them. Fortunately, this hotel does not have torn and missing wallpaper, stained carpets, old furniture, gaudy color schemes, or lousy beds. The room was spacious and clean...More

Date of stay: November 2018
Thank Joel M
Response from CarlyW8865, General Manager at Residence Inn Columbus PolarisResponded 27 November 2018

Thank you for your review. We are happy you enjoyed your stay and we appreciate your feedback. We have shared your comments with our hotel team and we look forward to seeing you again soon. Have a Great Day! Carly Walker

Reviewed 22 November 2018 via mobile

Friendly Staff. Nice big clean rooms. Stayed there for 2 nights, but if you are staying longer it's great because you have a full kitchen.They have a mix and mingle every evening if you enjoy that type of thing. Breakfast is included, good enough variety.

Date of stay: November 2018
Thank T1989HFjuliec
Response from Tharaldson, Guest Relations Manager at Residence Inn Columbus PolarisResponded 25 November 2018

We are happy to hear you enjoyed our great hotel. Thank you for your review. We hope to see you again when you are in the Columbus area. Have a Great Day! Amy Trostle

Reviewed 21 October 2018 via mobile

After having an absolutely amazing stay at this hotel back in May of this year, we were so excited to return back to this hotel. Unfortunately, after having some issues with this property, we unfortunately had to check out. We were going to stay here...More

Date of stay: October 2018
Thank bmarktravel
Response from AshleeB235, Manager at Residence Inn Columbus PolarisResponded 22 October 2018

bmark65, I am so sorry about your recent experience here at the Residence Inn. I will personally be looking into this situation to make sure it never happens again. We pride ourselves on being an excellent hotel and I apologize that we fell short. If...More

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About
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Air Conditioning
Business Centre with Internet Access
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Microwave
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Tennis Court
Wheelchair Access
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Hotel class
Contact Information
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Number of rooms
104
Price range
US$142 - US$246 (Based on Average Rates for a Standard Room)
Also Known As
Residence Inn Columbus Polaris Ohio
Location
United States > Ohio > Columbus
Hotel class
Contact Information
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Number of rooms
104
Price range
US$142 - US$246 (Based on Average Rates for a Standard Room)
Also Known As
Residence Inn Columbus Polaris Ohio
Location
United States > Ohio > Columbus
Photos
Traveller (23)
Room & Suite (20)
Dining (10)
Business Centre & Event Rooms (1)
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Questions & Answers
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JaydevA6
7 January 2018|
Answer
Response from EmilyW3887 | Property representative |
Hello! Yes it would be our pleasure to store your luggage for you! Just let us know what we can do to accommodate you! Sincerely, Emily Walker Operations Manager
0
Votes
Nataliaiwa
29 May 2015|
AnswerShow all 4 answers
Response from Tenacity28 | Reviewed this property |
I don't think they have free shuttle service. As I recall the hotel is about 25 minutes from the airport without traffic.
0
Votes
Room Tips
"Until they improve the service and hire more people its best to avoid this hotel"
Teleman123
28 Jul 2018
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"Great access to tons of restaurants located around Polaris Mall"
NickDanger
16 May 2018
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"Rooms have great view(306) Windows open one couple like it HOT,so I got 2 open windows."
housleylaura
18 Mar 2018
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"Ask for a corner room, they provide a little more space."
KDSoccer2
1 Nov 2017
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