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Room & Suite (32)
Dining (6)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Garden Inn Columbus/Polaris
Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#26 of 161 hotels in Columbus
Location
Cleanliness
Service
Value
Travellers' Choice
Welcome to Hilton Garden Inn Columbus/Polaris, your Columbus “home away from home.” Hilton Garden Inn Columbus/Polaris aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.
Close to Pontifical College Josephinum (2.6 mi), a popular Columbus landmark, Hilton Columbus is a great destination for tourists.
As your “home away from home,” the hotel rooms offer a flat screen TV, air conditioning, and a refrigerator, and getting online is easy, with free wifi available.
Guests have access to 24 hour front desk, room service, and express check-in and check-out while staying at Columbus Hilton. In addition, Columbus Hilton offers a pool and breakfast, which will help make your Columbus trip additionally gratifying. And, as an added convenience, there is free parking available to guests.
If you’re looking for a Mexican restaurant, consider a visit to Qdoba Mexican Grill, Cantina Laredo, or Chipotle Mexican Grill, which are all conveniently located a short distance from Hilton Garden Inn Columbus/polaris Hotel.
There is no shortage of things to do in the area: explore popular history museums such as Ohio History Center.
Hilton Garden Inn Columbus/Polaris puts the best of Columbus at your fingertips, making your stay both relaxing and enjoyable.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Shuttle bus service
Business Centre with Internet Access
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
BBQ facilities
Baggage storage
Convenience store
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Family
Quiet
Languages Spoken
English
Location
Full view
70Somewhat walkable
Grade: 70 out of 100
66Restaurantswithin 1 km
5Attractionswithin 1 km
Contact
8535 Lyra Dr, Columbus, OH 43240-2026
Getting there
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756Reviews8Q+A42Room tips
Reviews
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Popular mentions
We had planned on staying here longer then we did. Being a Diamond Member with Hilton, we prefer this brand. But after the DAILY banging of doors (with latches) in the early morning (when we mentioned this to the GM she stated, “yes, they do that here.”), the filthy carpet in the rooms, the horrific dirty build up in the ac/ heating filters, the little to no Covid precautions (broken seal on room assigned to us as well as keeping all guests side by side by side in rooms and explained by the GM that doing so makes it easier for the housekeeping staff although much more dangerous for the guests.) For the most part Covid precautions are NOT practiced at this hotel. And be very aware that your credit card will have MANY additional holds than needed but you will be told it was the “computer.” The newly promoted Executive Housekeeper is a joke and REFUSED to address our issues, which were as simple as requesting a room cleaned for our incoming guest! She refused! And then hid from us! This hotel is obviously poorly managed. The very worst part of this experience was when we reached out to the property management company that manages this hotel, MIDDLETOWN HOTEL MANAGEMENT in BEAVERCREEK, OHIO. They dragged their feet and appeared to have very little concern for the guest experience. The President of this management company went on to tell us we had a “very pleasant stay.” Go figure! She apologized for nothing and appeared very defensive and rude. We were appalled by this entire experience. We will NEVER in the future stay in a hotel managed by MIDDLETOWN HOTEL MANAGEMENT .This hotel staff and the property management company need to revisit “The Hilton Promise.” Because the promise is badly broken here!…
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Date of stay: December 2020
Location
Cleanliness
Service
1 Helpful vote
Helpful
Response from Lisa LaChance, General Manager at Hilton Garden Inn Columbus/Polaris
Responded 1 week ago
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.
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Hotel's Favourite
I went for a relaxing weekend but unfortunately there was a children's birthday going on so the hot tub was not as relaxing as i had hoped with loud kids but that is to no fault of the hotrel. No more weekends for me. weekdays only
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Date of stay: December 2019
Value
Cleanliness
Service
Helpful
All went well until I got in the shower. Hairs High up. NASTY .Tried to explain about the shower they were unconcerned asked if I wanted a free coffee. Not very good Customer service. Went to a different place the next night. Due to Covid everything should have been extra clean. Advertises a restaurant in the hotel NOPE it is a bar. Best thing about this place was the Ice Machine.
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Date of stay: October 2020
Location
Service
Sleep Quality
Helpful
Response from Lisa LaChance, General Manager at Hilton Garden Inn Columbus/Polaris
Responded 1 week ago
Dear pattie t: I am sorry you found hair in your shower. Our team works very hard to keep every room and bathroom clean; we inspect the rooms after they are cleaned by housekeeping and follow the "clean stay" procedures set by Hilton and strive to exceed expectations every day. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback directly with our team. Our restaurant was temporarily closed for December due to very low occupancies, it will reopen Tuesday January 19, 2021. If there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
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I got a room facing west. It was quiet. The bed was clean and comfy. If you like many pillows, get the room with two beds..extra pillows than! The next morning I had breakfast in the hotel...this was a nice progression! The bathroom was clean. The hotel staff was polite and friendly.
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Date of stay: June 2020Trip type: Travelled on business
Helpful
The lobby/lounge was under construction, but didn't really impact the stay. Four restaurants within easy walking distance. Nice location just a few minutes from many shopping locations. Will stay here again if in the area.
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Review collected in partnership with Hilton Garden Inn
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from KarlaF1069, Director of Sales at Hilton Garden Inn Columbus/Polaris
Responded 4 Mar 2020
Dear pekosbob, We sincerely appreciate you staying with us and enjoy the property while we spruce up our restaurant and lobby. We will pass along the kudos to the team and we look forward o welcoming you back! Happy Travels!
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PRICE RANGE
US$82 - US$211 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn columbus/polaris hotel columbus, hilton garden inn polaris, hilton columbus, columbus hilton
LOCATION
United StatesOhioColumbus
NUMBER OF ROOMS
118
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Claim Your Listing Frequently Asked Questions about Hilton Garden Inn Columbus/Polaris
Which popular attractions are close to Hilton Garden Inn Columbus/Polaris?
Nearby attractions include Polaris Fashion Place (0.8 km), Cinemark (1.2 km), and Dave & Buster's - Arcade (0.7 km).
What are some of the property amenities at Hilton Garden Inn Columbus/Polaris?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hilton Garden Inn Columbus/Polaris?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn Columbus/Polaris?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Garden Inn Columbus/Polaris?
Yes, free parking is available to guests.
What are some restaurants close to Hilton Garden Inn Columbus/Polaris?
Conveniently located restaurants include Firebirds Wood Fired Grill, Polaris Grill, and Eddie Merlot's Columbus.
Are there opportunities to exercise at Hilton Garden Inn Columbus/Polaris?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Hilton Garden Inn Columbus/Polaris?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Garden Inn Columbus/Polaris offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hilton Garden Inn Columbus/Polaris?
Many travellers enjoy visiting Towers Hall (3.7 km), Orange Johnson House (6.1 km), and The Old Rectory (6.9 km).
Is Hilton Garden Inn Columbus/Polaris accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.