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Hilton Garden Inn Columbus/Polaris

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#28 of 143 Hotels in Columbus
Certificate of Excellence
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1 room 2 adults 0 children
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Hilton Garden Inn Columbus\/Polaris
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540 Reviews from our TripAdvisor Community

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Showing 536: English reviews
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Dayton
Reviewed 1 week ago via mobile

I liked a lot this hotel. It has restaurant, bar on the lobby, spa, swimming pool, gym, gift shop (which simply provide something for convenience but not as much souvenirs available), free shuttle to/from airport and within 5 mile radius. It's even across Columbus' big choices of shops, the Fashion Place Mall which made it too convenient furthermore for guests...

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Helpful?
Thank P R
Tennessee, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 14 November 2016

We arrived after a long day of driving, it was already dark and we were not familiar with the area. I commented to the Guest service member James on arrival about being tired and going back out to eat. He made us aware of their onsite restaurant as well as their shuttle service if we wanted to go out. This...

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1Thank Rhonda C
About Hotel's Favourite Review
HGIP0laris, Front Office Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Dear Rhonda C, Thank you for the great kudos for James and Eric! I am happy that they were able to provide terrific service. Thank you for the nice comment regarding our hotel as we are nearing the completion of our exciting room renovations by January 2017. We do hope to see you in the future again and we are...

Uniontown, Ohio
Reviewed 1 week ago via mobile

This hotel is very clean and updated. The staff is very attentive. The breakfast was convenient and priced well for all-you-can eat and made-to-order. lots to do in the area; shopping, restaurants, etc. We stayed two nights and will definitely stay again when we are in the Columbus area.

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Thank ws4
Shelby Township, Michigan
Reviewed 1 week ago

Breakfast food was not worth the extra money. Eggs were cold. Potatoes were hard. Not my best experience with customer service- it was average at best. This is a Hilton so you expect a quality that speaks Hilton. This place doesn't meet that quality in their staffing. Overall, it was clean and conveniently located but I won't pay that price...

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Thank Blick1988
Westerville, OH, United States
Reviewed 1 week ago

The lobby of this hotel looks like it was recently renovated, has plenty of space for meeting, hanging out as well as small bar / breakfast area. My King room was spacious, clean and the shower is huge!

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Thank brianhQ4130SA
Cincinnati, Ohio
Reviewed 2 weeks ago

The bed ed and pillows where not what we are use to and air conditioning was not working up to our comfort level. No matter what temperature we set it on it would kick on and immediately kick back off.

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Thank Tanya W
Lakewood, Ohio
Reviewed 2 weeks ago

Polaris can be overwhelming - crazy traffic, about 150 restaurants, a million shopping choices - but this is a good place to take a deep breath and settle in for a comfortable stay. Staff was quite friendly, and the lobby/main area of the hotel is set up very well for breakfast, and my room itself was equipped with a great...

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2Thank Cowslower
STL, United States
Reviewed 3 weeks ago

I've stayed at this Hilton Garden at least a dozen times over the years. It is convenient. The staff is always friendly and helpful. The Hilton experience is always first rate. I always stay at Hilton Garden properties if I can.

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Thank Robert G
Canton, Ohio
Reviewed 14 February 2017

Great location right across the street from the mall plenty of great restaurants nearby could walk to.The hotel staff was courteous and made sure everything was ok with my room the room was excellent everything was brand new and worked great.

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Thank Donald K
Wadsworth, Ohio
Reviewed 14 February 2017

Bed was very uncomfortable. Cold shower, only slightly warm water. Needed a hot shower after that bed! Overall great customer service and perfect location! Everyone was so kind! Just need the mattresses replaced!

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2Thank maryhG6782RC

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Hilton Columbus/Polaris
Hilton Columbus/Polaris
#11 of 143 in Columbus
819 reviews
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff

Additional Information about Hilton Garden Inn Columbus/Polaris

Address: 8535 Lyra Drive, Columbus, OH 43240
Region: United States > Ohio > Columbus
Price Range: €116 - €211 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Columbus/Polaris 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Hilton Garden Inn Columbus/Polaris Hotel Columbus
Hilton Garden Inn Polaris
Hilton Columbus
Columbus Hilton
Hilton Garden Inn Columbus/Polaris Ohio
Hotel Style:
#10 Romantic Hotel in Columbus
#10 Family Hotel in Columbus
#18 Business Hotel in Columbus
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Columbus/Polaris staff and other travellers.
2 questions
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over a year ago
11 months ago

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Questions? Get answers from Hilton Garden Inn Columbus/Polaris staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor is always a good choice since no other guests will be overhead.”
 of 5 bubbles gailc32, 29 Dec 2016 | Read review
“Consider asking for a renovated room”
 of 5 bubbles BrianO271, 14 Oct 2016 | Read review
“Construction is on third floor so you may want to either go above it not stay below it.”
 of 5 bubbles City_Jetting, 19 Sep 2016 | Read review
“There couldn't be a bad room in the house.”
 of 5 bubbles CourtneyCT, 1 Aug 2016 | Read review
“Get a non smoking room or ask for a discount”
 of 5 bubbles jfhspc, 26 Jul 2016 | Read review
5 of 5