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Holiday Inn Express & Suites Columbus-Polaris Parkway

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#39 of 143 Hotels in Columbus
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Holiday Inn Express & Suites Columbus-Polaris Parkway
Holiday Inn Express & Suites Columbus-Polaris Parkway
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293 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express & Suites Columbus-Polaris Parkway
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Showing 292: English reviews
Columbus, Ohio
Reviewed 3 December 2015 via mobile

We checked in well after midnight and exhausted. The front door was locked so we knocked after not seeing anyone in the lobby only for the front desk "Bob" to tell us that's what our room key was for. Explained we didn't have one! He also told me this was a hotel not a motel and I'll not bore you...

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Helpful?
Thank AroundNAround
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear AroundNAround, I cannot apologize enough for the bad experience you had with our staff. I can assure you customer service is one of the highest priorities for us. The situation has been taken care of and moving forward you can expect nothing but the best customer service from our staff. I hope you will make a return trip and...

Columbus, Ohio
Reviewed 1 December 2015

Came here for our wedding night because it is one of very few hotels in the area with Jacuzzi rooms available. We were overall pleased with our stay. The location is great and near just about everything in Polaris! The only thing I would not recommend is that we purchased the "romance package" and were a little disappointed. It was...

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Helpful?
Thank Lauren A
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear Lauren A, I am happy to see you enjoyed your stay overall. I am sorry you were disappointed with our romance package. I will share your comments with my management team and see if there is anything we can do to improve the value of the package. We hope to see you again soon! Sincerely, Mykel McClelland General Manager

Bloomington, Indiana, United States
Reviewed 27 November 2015 via mobile

We paid for a Jacuzzi in room and it was worth the extra $30. All facilities were very clean, and seemed new, including gym center. The included breakfast had the biggest variety I've seen, including warm cinnamon rolls. Food was good, service was good. Although it took almost 1 hour to "find" us a crib - it was the evening...

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Helpful?
Thank Priscilla B
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear Priscilla B, I am so happy you were able to enjoy one of our Jacuzzi suites. Its also great to see you enjoyed our Express Start breakfast especially everyone's favorite, the cinnamon rolls. I will speak with my front desk team to see why it took so long to get a crib to your room, and see if any...

Reviewed 25 November 2015 via mobile

I really enjoyed this holiday inn. Everyone was so nice to our family, and went out of their way to be helpful. The hotel itself is new and updated, the room was so comfortable, and the pool is very nice! Breakfast was included and very good as well. I will be coming back again!

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Helpful?
Thank Kevin K
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Hello, Thank you for taking the time to submit such wonderful feedback. I will be sure to share all of your comments with our entire staff and tell them to keep up the good work. Sincerely, Mykel McClelland General Manager

Reviewed 22 November 2015

First the good - At check in, Chad was extremely personable & represented the Holiday Inn brand very well. He made me feel welcome & was very efficient. The room was roomy & I appreciate having a larger TV. It was very clean & the beds were comfortable. Breakfast was good too. Now the not so good - Around midnight,...

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Helpful?
Thank cnjpage
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear cnijpage, Thank you for taking the time to submit feedback of your recent stay. I have shared your comments with my management team and we are addressing each of your concerns to see how we can improve. Your comments will be helpful in helping us improve as a hotel. If you would like to discuss any of your concerns...

Bartlett, Illinois
Reviewed 16 November 2015

The hotel was heavily booked for the weekend, but graciously accommodated a change request. Although we had arrived very late due to traffic, 1:00 am, the clerk was freindly, and very helpful. The room was clean and breakfast was more than adequate. The dining staff was quite busy but kept up with demand even taking time to sweep up after...

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Helpful?
Thank Michael J
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear Michael J, Thank you for taking the time and complimenting our staff here at the Holiday Inn Express Polaris. We pride ourselves on delivering a great hotel our guests love. It seems it really shined through during your stay. We hope your travels will bring you back to the Columbus area soon! Sincerely, Mykel McClelland General Manager

Snowshoe, West Virginia
Reviewed 14 November 2015 via mobile

Newer hotel. The rooms are very clean. Staff was very friendly and provided a fast check in. Nice Place to stay would defiantly stay here again. Breakfast was fresh and a large verity. Only room for improvement would be the pool area it is very old and could use renovation.

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Helpful?
Thank Fireracer13
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear fireracer13, Thank you for taking the time to submit a review. I am happy to see you enjoyed your stay with us. I will review your comments with my management team regarding the pool area to see if any improvements should be made. We can't wait to welcome you back again soon. Sincerely, Mykel McClelland General Manager

Reviewed 2 November 2015

This was our second stay here. Last October we stayed here for our anniversary. Had a great stay, except for the fire alarms, and fire trucks waking us up in the morning. Decided to give this hotel another try this year. What a disappointment. We had water dripping from the ceiling above our tub. Manager did discount our room for...

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Helpful?
1Thank Ben S
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear Ben S, I am sorry for the inconveniences you experienced during your stay. We have a comprehensive preventative maintenance program that I personally monitor. Our maintenance staff does their best to ensure that all aspects of a guest room are in good working order and up to our standards. We will reevaluate our program to make sure we are...

Columbus, Ohio
Reviewed 31 October 2015 via mobile

There are four of us in our party and we arrived separately in two groups. Our check in experience and initial views of the hotel were completely opposite. Let's go with the positive first. One adult arrived directly from the hotel and checked in alone around 8pm. She got the key and went to the room. There were a couple...

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Helpful?
3Thank Sandra Y
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear Sandra Y, I firstly want to think you for taking the time to submit a review. I agree with the title of your review 100%. Customer service makes or breaks any hotel. I can't apologize enough for poor service you receive. I have shared all of your comments with my management team here and can assure you we will...

Cortland, Ohio
Reviewed 15 October 2015

For the time I was there in the hotel the staff was very professional and courteous. The bed was comfortable. I only wish I could have been able to close the blinds because with the lights shining into my window it was hard to fall asleep at first.I like a more dark room.

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Helpful?
Thank vfoder
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear vfoder, I am so happy to see our team offered a great experience. I do want to apologize for the inconvenience with our shades. All of our rooms are equipped with blackout shades. I will share your comments with my team and see what we can do to make it easier for our guests to find the blackouts. We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
  • Conference Facilities

Additional Information about Holiday Inn Express & Suites Columbus-Polaris Parkway

Address: 8670 Orion Pl, Columbus, OH 43240-4030
Region: United States > Ohio > Columbus
Price Range: €124 - €193 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Columbus-Polaris Parkway 2.5*
Number of rooms: 104
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Also Known As:
Holiday Inn Express And Suites Columbus-Polaris Parkway
Holiday Inn Express & Suites Columbus-Polaris Parkway Hotel Columbus
Holiday Inn Express & Suites Columbus-Polaris Parkway Ohio
Hotel Style:
#16 Business Hotel in Columbus
#18 Family Hotel in Columbus
#20 Romantic Hotel in Columbus
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express & Suites Columbus-Polaris Parkway staff and other travellers.
13 questions
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Versailles, Ohio
over a year ago
over a year ago
Columbus, Ohio
1 month ago

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Questions? Get answers from Holiday Inn Express & Suites Columbus-Polaris Parkway staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all rooms are nice and big”
 of 5 bubbles 748aaronh, 11 Mar 2017 | Read review
“By the elevator is always good...”
 of 5 bubbles 743jeremiahw, 5 Feb 2017 | Read review
“ask for a top floor corner room so you have fewer neighbours.”
 of 5 bubbles scrufgrove, 30 Dec 2016 | Read review
“We had a 3rd floor room which faced the front and it was quiet and sunny for late November days.”
 of 5 bubbles gerrywg2016, 18 Dec 2016 | Read review
“rooms on the higher floors are a longer wait for the elevator!”
 of 5 bubbles funlovin_11, 16 Oct 2016 | Read review
5 of 5