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Hilton Columbus/Polaris

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8700 Lyra Dr, Columbus, OH 43240-2103
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (111)
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Columbus/Polaris
Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#16 of 161 hotels in Columbus
Location
Cleanliness
Service
Value
Travellers' Choice
Set in the thriving Polaris Centers of Commerce, the AAA Four Diamond Hilton Columbus/Polaris hotel offers an elegant stay in an excellent location. Just off Interstate 71 and featuring a complimentary shuttle to and from Port Columbus International Airport (CMH), this Columbus, OH hotel is ideally located near transportation links. The shuttle is available 6:00am to 10:30pm Monday through Friday and 7:00am to 10:00pm on weekends.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Free airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Restaurant
Breakfast buffet
Breakfast in the room
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Fireplace
Room service
Safe
VIP room facilities
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Languages Spoken
English, Spanish, Arabic
Hotel links
Special Offer:Price Match Guarantee
1,191Reviews12Q+A100Room tips
Traveller rating
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Popular mentions
LL2 wrote a review 17 Jan
1 contribution
Cole is the real life Lorelei Gilmore. He is hands down the best. We had an issue (not the hotel fault) and he went above and beyond. He made some phone calls which made my very upset 5 year old very happy. He saved the trip.
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Date of stay: January 2021Trip type: Travelled with family
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Response from Nancy Howard, General Manager at Hilton Columbus/Polaris
Responded yesterday
Dear Reviewer, Thank you for the great review and comments about our amazing Front Office Supervisor, Cole at the Hilton Columbus/Polaris. I totally agree with you that Cole is "the best". I am glad he was able to take care of your issue. I hope you will choose to stay with us again when your travels bring you back to the Polaris area of Columbus, OH. Sincerely, Nancy Howard General Manager
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DebR wrote a review Jul 2020
Boston, Massachusetts19 contributions10 helpful votes
Hotel's Favourite
My husband and I stayed here on our trip from Boston to Denver. The hotel was very clean. We ate at the bar area, the restaurant was still closed. Food and service was good from check in to check out.
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Date of stay: July 2020Trip type: Travelled as a couple
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Response from Nancy Howard, General Manager at Hilton Columbus/Polaris
Responded 28 Jul 2020
Dear Reviewer, Thank you so much for taking time to write such a great review on the Hilton Columbus/Polaris. We are thrilled that you enjoyed your stay and were able to enjoy our bar. While our restaurant is still closed, we do offer food & beverage options in our gift shop 24 hours/ 7 days a week. We do hope you will choose to stay with us again. Thank you for your business! Sincerely, Nancy Howard General Manager
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ivy p wrote a review Aug 2020
Reynoldsburg, Ohio5 contributions2 helpful votes
We stayed in the renovated rooms and loved that there were 2 King size beds! Wish the TV was a smart TV so I could watch Netflix. I ended us watching Netflix on the laptop. Wifi was included which was a plus. We did not eat on sight because it was cheaper to get takeout. The pool area was clean and the jacuzzi was working. I like that the fire pit and fire place. The Bar was open til we. I have no complaints. If there was anything to improve, I would ask that the water in the room was free, O offer free breakfast, and replace the TVs with smart Tv's so guest can log onto their own Hulu or Netflix.
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Date of stay: August 2020Trip type: Travelled solo
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Response from Nancy Howard, General Manager at Hilton Columbus/Polaris
Responded 28 Aug 2020
Dear Reviewer, Thank you for taking time to write about your recent stay with us. We are delighted to have been your chosen hotel during your recent stay in Columbus. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Hilton Columbus/Polaris and we hope you choose to stay with us whenever your travels bring you back to Columbus, OH. Sincerely, Nancy Howard General Manager
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helpurneigh wrote a review Aug 2020
Cincinnati44 contributions7 helpful votes
Room is clean. The water in the room cost $2 a bottle. The coffee in the snack area was a $1.00 free refills. Need more decent tv channels like tv land and Me tv. No microwave in the room. The new Drury hotel nearby has good free food. Free coffee. There were no luggage carts available.
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Date of stay: August 2020Trip type: Travelled on business
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Response from Nancy Howard, General Manager at Hilton Columbus/Polaris
Responded 25 Aug 2020
Dear Reviewer, We are sorry you did not enjoy your stay with us. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. We hope you will consider staying with us in the future. Sincerely, Nancy Howard General Manager
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rhansfor wrote a review Aug 2020
Hurricane, West Virginia35 contributions11 helpful votes
I am Hilton gold so I stay at Hilton's everywhere, this has been my worst experience. Lovely hotel from the outside love the lobby and the coziness. Hot room in August with a 9 year old and a baby. Toilet won't flush in our room, had maintenance in our room 4 times and the sad thing is nothing got resolved. Front desk had no urgency or even seemed as though they cared. Gentleman that I spoke to Saturday August 15th around 10:30pm when our toilet wouldn't flush AGAIN was a real gem. I will continue to stay at Hilton's but expected so much more from this location especially as I still lay here sweating with my 2 children.
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Date of stay: August 2020Trip type: Travelled with family
1 Helpful vote
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Response from Nancy Howard, General Manager at Hilton Columbus/Polaris
Responded 25 Aug 2020
Dear Reviewer, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we are very sorry for the issues with your room and our guest service. We will consider your comments as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Sincerely, Nancy Howard General Manager
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Previous
PRICE RANGE
US$126 - US$225 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton columbus/polaris hotel columbus
LOCATION
United StatesOhioColumbus
NUMBER OF ROOMS
252
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Frequently Asked Questions about Hilton Columbus/Polaris
Which popular attractions are close to Hilton Columbus/Polaris?
Nearby attractions include Polaris Fashion Place (0.5 km), Cinemark (1.0 km), and Dave & Buster's - Arcade (0.4 km).
What are some of the property amenities at Hilton Columbus/Polaris?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hilton Columbus/Polaris?
Top room amenities include air conditioning, a flat screen TV, and a fireplace.
What food & drink options are available at Hilton Columbus/Polaris?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hilton Columbus/Polaris?
Yes, free parking is available to guests.
What are some restaurants close to Hilton Columbus/Polaris?
Conveniently located restaurants include Polaris Grill, Eddie Merlot's Columbus, and The Cheesecake Factory.
Are there opportunities to exercise at Hilton Columbus/Polaris?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Hilton Columbus/Polaris have an airport shuttle?
Yes, Hilton Columbus/Polaris offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hilton Columbus/Polaris?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Columbus/Polaris offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Columbus/Polaris?
The staff speaks multiple languages, including English, Spanish, and Arabic.