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After 10 hours on the road, all seemed well, until we pulled back the sheets. It was late and there were no more rooms , would you want to sleep in that bed.? See picture. In defense of the hotel, they refunded our money and...More
Thank Brian F
Response from 00esa, Manager at Extended Stay America - Columbus - EastonResponded 22 May 2018
Brian, thank you for evaluating your stay. We are sorry for the cleanliness issue you experienced during your stay. Your feedback has been shared with our housekeeping team to be more diligent with their efforts. We appreciate your feedback and hope to host you and...More
Visit this hotel for a 4 week business travel and extremely dissatisfied. The wifi network performance and hardly allowed to do any work from my room. The card reader of the door caused issues and have to ask for help over 15 times in 4...More
Thank Miguel S
Response from 00esa, Manager at Extended Stay America - Columbus - EastonResponded 5 May 2018
Miguel, thanks for evaluating your stay. We apologize for the service issue you encountered while here. We have shared your concern with our front desk team and have taken actions to ensure we do not repeat these issue in the future. We are reviewing the...More
They have kitchenettes so we bought eggs, bacon, and English muffins for the morning before we were to bowl in the Ohio USBC tourney. There was a Wal-Mart just across the street that made this very convenient. ( Don't forget the salt & pepper) The...More
Response from 00esa, Manager at Extended Stay America - Columbus - EastonResponded 15 April 2018
Thank you for choosing to stay at Extended Stay America. We are glad to know you liked the comfort of your room and were impressed with the convenience of our location. Thanks once more for allowing us to be of service, and we hope to...More
This room was filthy! The sheets and blankets were very dirty and wrinkled... It was clear they had not been changed. There was some type of brown stains on the sheets and blankets. The bathroom toilet was filthy with hair on it and the bowl...More
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Thank Jodi P
Response from 00esa, Manager at Extended Stay America - Columbus - EastonResponded 2 April 2018
Jodi, we're truly sorry we failed to provide you the clean and comfortable room that you deserved. We do not take cleanliness issues lightly, as we firmly believe this is priority #1 in the hospitality industry. We have inspection procedures in place to make sure...More
Spent one night here after buying as a blind Hotwire Hot Rate hotel. It was sold to me as a 3 star, but I'd argue that's a mislabel. If I could, I'd rate it 2.5 star here, and on Hotwire.
Location-wise, I needed something near...More
Response from 00esa, Manager at Extended Stay America - Columbus - EastonResponded 26 March 2018
Felton, thank you for the feedback. We are glad to read you liked the service we offer and that you had an overall nice stay. However, we are sorry for the cleanliness issue you had and that you were unhappy with our hotel policy in...More