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Four Points by Sheraton Columbus - Polaris

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8505 Pulsar Pl I-71 & Polaris Prkwy, Columbus, OH 43240-2030
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (57)
Room & Suite (30)
Dining (2)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Four Points by Sheraton Columbus - Polaris
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#101 of 161 hotels in Columbus
Location
Cleanliness
Service
Value
Get Ready to Shop. The Four Points by Sheraton Columbus - Polaris is located right where you want to be in the city, just off Interstate 71. You’ll also find plenty of things to see within a short drive, such as the Columbus Zoo and Aquarium or Franklin Park Conservatory. Watch the Buckeyes at The Ohio State University and work on your golf game at nearby Top Golf. We have more than 1,000 square feet of premium event space, with flexible layouts. When it’s time to unwind, head to our fitness center or outdoor heated pool. The lounge is the place to go for good company, casual dining, and our Best Brews™. Choose from our 100 guest rooms, including three suites, complete with one king-size or two queen Four Points by Sheraton Four Comfort Beds™. Enjoy free extras, like High Speed Internet Access and bottled water. You’ll also find a 42” flat screen TV and an in-room coffeemaker and safe for your convenience.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children's television networks
Airport transportation
Business Centre with Internet Access
Parking
Wifi
Paid wifi
Restaurant
Breakfast available
Breakfast in the room
Kids' meals
Wine / champagne
Vending machine
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Outdoor furniture
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Telephone
Bottled water
Wake-up service / alarm clock
Flatscreen TV
Bath / shower
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, Russian, Spanish
Hotel links
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Location

Full view
57Somewhat walkable
Grade: 57 out of 100
51Restaurantswithin 1 km
2Attractionswithin 1 km
205Reviews2Q+A28Room tips
Traveller rating
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  • 24
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Popular mentions
Michael wrote a review Sep 2020
8 contributions
+1
My friends and I came to Columbus on Labor Day weekend for a wedding. The nicest thing I can say about this hotel is the young lady who checked us in. Due to the lateness of the day, we were running behind for the rehearsal dinner. We took our things to the room and noticed quickly how dirty the initial appearance of the room was. There was blood stains on the chair next to the bed, there was a broken down dresser/tv desk stand that had marker marks all over it. The dust and dirt was unimaginable. The room had an odor. That was just the beginning of the horror. We were on limited time and agreed to go ahead unpack and head to the dinner. The following morning, my friend got up to take the first shower since arriving to the hotel. As soon as he started to get into the shower, he slipped and fell. There was a sticky/oil substance all over the shower. Highly assuming based on the condition of the cleanliness of the room, it wasn't properly cleaned after the previous guests. Nobody in my group had used the shower or had any sticky substances like that. We called down to the front desk and asked to speak to a manager right away, we were told he would call us back when he got in. We even left a cell phone number with the associate who answered the call. To no prevail, the manager never contacted us. We had to contact him once we arrived back to the hotel. His initial suggestion was "place a towel" in the actual shower while showering. The managers name was Bruce. Bruce appeared to be wanting to help in someway in the beginning. Bruce promised to refund the points I used to book for the weekend, adding up to 37,500 plus an additional 20,000 for the inconvenience. The gesture was very minimal based on the horror we experienced there. My friend ended up going to the Urgent Care and getting checked out because he was in so much pain. Bruce has failed at holding up to his small gesture. Bruce has failed and keeping his hotel safe for guests. Bruce has failed to keep his hotel up-to-par and clean. I have not received any promised points as of this review. Please think long and hard before staying here. There are other Marriott brands close by, as well as Hiltons nearby. I will also include some pictures.
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Date of stay: September 2020
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Response from Catherine Easterlin, General Manager at Four Points by Sheraton Columbus - Polaris
Responded 22 Sep 2020
Thank you for leaving your rating and review. We strive for service excellence and apologize for falling so below this standard during your stay. Your comments will be shared with our management team to ensure corrective action is taken with staff members, including housekeeping. We would love the opportunity to restore your faith in our brand and our property so we hope you will consider staying with us again in the future when your travels bring you back to our area.
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Greg A wrote a review Jul 2020
Manchester, Connecticut234 contributions105 helpful votes
I waited a little while to write this review because the stay was not very good. Nevertheless, I did not want to judge unfairly the hotel and its staff for things outside their control. I stayed here at the end of June. Most but not all the COVID-19 restrictions were lifted, and the hotel had closed its restaurant and bar. They had a small refrigerator with breakfast bags and bottles of water at no charge for guests who wanted them. The good: the staff was very friendly in all my interactions with them. They saw that I was a Marriott Rewards member, and they gave me extra points when the stay went off the rails (I am coming to that). The staff also gave my family an area to eat when an outside restaurant had closed off its dining section. We picked up the food and ate at the hotel. The staff was very accommodating, which I appreciate. The hotel is in a nice area with tons of shopping and other restaurants. It is convenient to I-71 for quick access to either Columbus or points north. The hotel itself is in good condition. It looks fairly new and well maintained. The bad: Despite the friendliness of the staff, they seemed a bit helpless. When I arrived, I was given two bottles of water and told that my room was an upgrade. Upon arrival to my room, I looked around for a refrigerator for the water, but there was not a minifridge in my room. I asked about it at the front desk, and they said that they would move one to my room. It never happened. Here is where my stay gets bad, and I do not blame the staff for this, but I think they could have handled the situation better. On the morning of my departure, I woke up and turned on the faucet in the bathroom... no water. I tried the bathtub faucet... no water. I got dressed and went downstairs. The front desk said that water was cut to the building and probably the entire area. On my departure, I saw what appeared to be a water main break. Obviously, the staff cannot control this. I fault them, however, for offering no options. Is there another hotel or perhaps a gym not affected by the loss of water? Can they offer their guests somewhere to go to perform their morning routine? I left that morning with no shower or shave. I brushed my teeth with bottled water, and I washed my hands with melted ice from the ice machine down the hall from my room. They did give me an extra 500 points for my inconvenience. Thanks... I guess. In summary, a lot of things went wrong that the hotel could not control, and it is not fair to hold them liable for a bad stay. At the same time, they did not perform well under less than ideal circumstances. If I were to return to Columbus, I would probably look for a different property.
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Date of stay: June 2020
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Response from Catherine Easterlin, General Manager at Four Points by Sheraton Columbus - Polaris
Responded 22 Sep 2020
Thank you for your rating and review. It was a pleasure to serve you. Though not all of our rooms have fridges we apologize the staff fell short in promising to bring you one based on your request. The water issue from this day was a huge ordeal for many guests like yourself when the construction crews cut the line. Though the city worked hard to fix quickly it still caused many issues. We apologize we didn't have a better alternative to offer to you. I'm glad to see the staff at least offered bonus points, though the problem was out of our control we want to try to make it right with all our guests. We value your business and decision to stay with us and hope you will reconsider and choose to stay with again when your travels bring you back to our area.
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Prof Ellen wrote a review Mar 2020
1 contribution
We booked a block for a high school cheer squad. When we arrived they couldn't find my reservation, they had the girls separate from adults, a few other minor things, but BRUCE was awesome. He was very patient, really listened to our concerns and our suggestions to fix things, and made it right! That night, my son went to take a shower and we found it didn't work. We saw the night clerk. After confirming it was truly broken, she was going to move us to a king on a different floor, but my son didn't want to sleep in a pull out and we didn't want to be separated from the girls we were next to. She didn't have another double but instead gave us a key to a king room that was vacant two doors down where we were able to shower. Great staff make this stay a pleasure.
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Date of stay: February 2020
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guldy58 wrote a review Feb 2020
Irwin, Pennsylvania172 contributions116 helpful votes
I give benefit of the doubt whenever possible but this is disappointing. Nobody at desk when I arrived but could hear voices in back behind desk. Knocked on desk, when in and out of automatic doors and after 10 minutes of that I walked back to doorway to find 3 people sitting no less than 10 feet away from desk. Ok, strike 1. We were there for competition and wouldn't be there much amd room fairly clean but lock on our door amd gaps around it when closed a little unsettling. Strike 2. But the kicker is we needed towels. From picks I added our room about 20 feet from laundry/linen room. When we called front desk it was 9:30am. At 10:47 I went to my car to find how close we were to towels. To prove point they weren't going to bring us any I didn't knock on linen door, took towels from workout room to take shower and when we left at 11:41am they still never brought us towels. Strike 3. 5 stars minus 3 equals 2 stars because room fairly clean.
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Date of stay: February 2020Trip type: Travelled with family
2 Helpful votes
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Response from Catherine E, Director of Sales at Four Points by Sheraton Columbus - Polaris
Responded 24 Feb 2020
Thank you Guldy58 for your rating and review. We appreciate you staying us and apologize your stay was not stellar. I'm sorry the front desk missed you upon check in, that is not typical and your concerns will be shared with our team leaders about the delays you experienced. Sincerely Team Four Points
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David P wrote a review Jan 2020
25 contributions1 helpful vote
+1
Highly recommend the Four Points by Sheraton in Columbus, OH. Very comfortable stay at an excellent value with only a short commute into the city itself. Check-In: Front desk was 24-hours so even though we checked in a bit late we had no problems. Parking lot is located right in front of the building - well-lit and secure. Amenities: There is a bar and restaurant right by the main entrance that serves breakfast until 11AM and re-opens in the evening. Very convenient for guest looking to stay close. Gym is outfitted well compared to most hotels that I’ve seen in this price range. Rooms: Very spacious and pristine. Everything felt very clean. Plenty of towels, lotion, shampoo, body wash, etc. Beds are super squishy with plenty of pillows. Slept like a baby. #socialmediapromo #socialmediainfluencer #hotelsandresorts #FourPoints #FourPointsBySheraton #Columbus #Ohio #ignitehospitalityservices #hotelphotography #workandtravel
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Date of stay: January 2020
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Trip type: Travelled on business
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Response from Catherine E, Director of Sales at Four Points by Sheraton Columbus - Polaris
Responded 31 Jan 2020
Thank you for your rating and review. It was a pleasure to serve you. Your wonderful comments will be shared with our staff to continue to inspire service excellence. We hope to see you again when your travels bring you back to our area.
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PRICE RANGE
US$92 - US$170 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
wingate by wyndham columbus hotel columbus, wingate hotel columbus polaris
LOCATION
United StatesOhioColumbus
NUMBER OF ROOMS
100
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Frequently Asked Questions about Four Points by Sheraton Columbus - Polaris
Which popular attractions are close to Four Points by Sheraton Columbus - Polaris?
Nearby attractions include Polaris Fashion Place (1.2 km), Topgolf (1.0 km), and Dave & Buster's - Arcade (1.1 km).
What are some of the property amenities at Four Points by Sheraton Columbus - Polaris?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Four Points by Sheraton Columbus - Polaris?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Four Points by Sheraton Columbus - Polaris?
Yes, free parking is available to guests.
What are some restaurants close to Four Points by Sheraton Columbus - Polaris?
Conveniently located restaurants include Polaris Grill, Eddie Merlot's Columbus, and The Cheesecake Factory.
Are there opportunities to exercise at Four Points by Sheraton Columbus - Polaris?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Four Points by Sheraton Columbus - Polaris have an airport shuttle?
Yes, Four Points by Sheraton Columbus - Polaris offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Four Points by Sheraton Columbus - Polaris?
Yes, dry cleaning and laundry service are offered to guests.
Does Four Points by Sheraton Columbus - Polaris offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Four Points by Sheraton Columbus - Polaris?
The staff speaks multiple languages, including English, Spanish, and Russian.
Are there any historical sites close to Four Points by Sheraton Columbus - Polaris?
Many travellers enjoy visiting Towers Hall (3.2 km), Orange Johnson House (6.7 km), and The Old Rectory (7.5 km).