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Crowne Plaza Cleveland at Playhouse Square

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Traveller (17)
Room & Suite (100)
Dining (10)
Overview
  • Excellent61%
  • Very good22%
  • Average9%
  • Poor4%
  • Terrible4%
Travellers talk about
AMENITIES
Free Wifi
Parking
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
3 Star accommodation
All hotel details
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (122)
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118 results
Traveller rating
70
26
11
5
6
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LanguageEnglish
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70
26
11
5
6
Show reviews that mention
All reviewsshuttle driverstate theatrehot tub and saunanicely renovated hotelreceived an upgradegreat location if you areihg membervalet servicemeeting spacefront desklittle thingshotel shuttleball gamerock and roll hallvalet parkingprogressive fieldthe hotel offers
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1 - 5 of 118 reviews
Reviewed 2 days ago

We loved staying at this hotel! The staff, especially, Mr. Alex, were extremely helpful and courteous! We recommend anyone to stay here! Thank you to the staff for a wonderful stay! The downtown area is an excellent location to walk to and from other sites.More

Thank robinpearson
Response from HospitalityMgr, Guest Services at Crowne Plaza Cleveland at Playhouse SquareResponded yesterday

Dear robinpearson, Thank you for staying at the Crowne Plaza Cleveland at Playhouse Square and for taking the time to write a review of your stay. We are so pleased you enjoyed your time with us and we are happy to see the staff took...More

Reviewed 3 days ago

Newly renovated by Crowne Plaza (building was formerly a Wyndham I believe). The rooms were modern and clean. I had a beautiful room overlooking Playhouse Square and could even see Lake Erie from the room. The basement had an indoor pool, hot tub, and sauna...More

Thank MAAdventures
Response from HospitalityMgr, Guest Services at Crowne Plaza Cleveland at Playhouse SquareResponded 2 days ago

Dear MAAdventures, Thank you do much for reviewing your time spent at the Crowne Plaza Cleveland at Playhouse Square! We are thrilled to see you enjoyed your stay with us and that you were able to get out and explore the city. We are also...More

Reviewed 1 week ago

Housekeeping shorts you on towel the longer you stay. Restaurant is not the best - but there are many great restaurants nearby. The staff are very friendly but they are used to doing things the way the old owner did - which was less than...More

Thank djacquinot
Response from HospitalityMgr, Guest Services at Crowne Plaza Cleveland at Playhouse SquareResponded 1 week ago

Dear djacquinot, Thank you for your feedback from your recent stay at the Crowne Plaza Cleveland at Playhouse Square. I apologize you experienced some difficulty while staying with us. I have alerted the management in the housekeeping department, front desk, and Food and Beverage to...More

Reviewed 2 weeks ago

This is a fine hotel in a great location. It's not super-differentiated but then again, that's not why you book it! Breakfast was a bit industrial but perfectly serviceable. Certainly enjoyed the experience overall.More

Thank physiciantraveler
Response from HospitalityMgr, Guest Services at Crowne Plaza Cleveland at Playhouse SquareResponded 1 week ago

Dear physiciantraveler, Thank you for staying at the Crowne Plaza Cleveland at Playhouse Square and for taking the time to write a review of your stay. We are pleased to see you enjoyed your stay and our location. We use our guests feedback to make...More

Reviewed 2 weeks ago

Booked a king suite here because we didn’t want to drive back home after seeing the musical Hamilton. It’s a nicely renovated hotel, and the nicest thing about it is that it’s about 50 yards from the State Theatre. The room was huge and it...More

1  Thank Henry I
Response from HospitalityMgr, Guest services at Crowne Plaza Cleveland at Playhouse SquareResponded 1 week ago

Dear Henry I, Thank you for taking the time to share your positive feedback regarding your recent stay st the Crowne Plaza Cleveland at Playhouse Square. Our goal is to provide superior service and accommodations to each and every guest that stays with us. Each...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Meeting Rooms
Banquet Room
Conference Facilities
Non-Smoking Hotel
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$134 - US$438 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$134 - US$438 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (17)
Room & Suite (100)
Dining (10)
Pool & Beach (2)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
caratoledoohio
3 April 2018|
AnswerShow all 6 answers
Response from HospitalityMgr | Property representative |
Yes we provide a shuttle on Saturdays. Hours vary depending on demand. You can call the main line 216-615-7500 the week of or the day of to inquire that days schedule.
0
Votes
Suzanne M
10 March 2018|
AnswerShow all 2 answers
Response from HospitalityMgr | Property representative |
There are places all around the outside of the hotel for smokers.
0
Votes
Amanda S
5 February 2018|
AnswerShow all 6 answers
Response from HospitalityMgr | Property representative |
We offer valet to our guests for 28.00 plus tax a night to take the stress out of finding a spot in busy downtown Cleveland. We do offer breakfast and a buffet for a charge depending on what you choose, or there are packages... More
0
Votes
Room Tips
"Self-park and save yourselves a lot of money."
Read review
"One of the worst hotel rooms I ever stayed in."
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"If you want a refrigerator, microwave or cot, be sure to request it early. The parking is valet only, but in..."
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"We had a corner suite over looking play house square and we enjoyed that room very much."
Read review
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