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Crowne Plaza Cleveland at Playhouse Square

31 reviews
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Traveller (4)
Room & Suite (29)
Dining (5)
Overview
  • Excellent53%
  • Very good19%
  • Average16%
  • Poor9%
  • Terrible3%
Travellers talk about
“family suite”(2 reviews)
“valet service”(3 reviews)
“short walk”(4 reviews)
Free Wifi
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
3.5 Star Hotel
All hotel details
Offers from Crowne Plaza Cleveland at Playhouse Square
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Reviews (31)Write a Review
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All reviewsfamily suitevalet serviceshort walkrestaurants and barswould stay againpublic squareone nighthousekeepershuttleconcertgame
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1 - 5 of 30 reviews
Reviewed yesterday via mobile

Group of four friends in town for a girls weekend. As we had tickets to Love Never Dies, this hotel was in the perfect location. Service was excellent - valet, restaurant server on Saturday at noon, front desk. The room was extremely clean, which is...More

Thank Debinohio
Hotel's Favourite
Reviewed 17 November 2017

My wife and I had tickets for a show at the Keybank Theatre and we were coming in from out of town. I picked this hotel because of it's convenient location, just a block from the theatre. Valet parking is a must. I wouldn't want...More

Thank Bill P
Response from HospitalityMgr, Guest Relations Manager at Crowne Plaza Cleveland at Playhouse SquareResponded 21 November 2017

Dear Bill P, Thank you for taking the time to leave your review. We appreciate your kind words about our hotel & and our friendly staff. We appreciate your business and look forward to hosting your next stay. Regards, SBundus

Reviewed 5 days ago

We stayed here overnight after visiting the Rock HOF and meeting up with some friends. Staff was courteous and helpful. Rooms were quiet, and very comfortable. We ordered the room service breakfast - it was delivered on time and hot. Great location if you are...More

Thank TPuyleart
Response from HospitalityMgr, Guest Services at Crowne Plaza Cleveland at Playhouse SquareResponded 3 days ago

Dear TPuyleart, Thank you for choosing the Crowne Plaza as your hotel of choice during your last visit to Cleveland. We were truly humbled by your gracious comments regarding our hotel service team. I apologize for the inconveniences you experienced with parking, we offer valet...More

Reviewed 1 week ago via mobile

We had a great stay at the Crowne Plaza for the Warriors/Cavs game. They were having a long day with maintenance repairs but we're all extremely helpful in assisting us. The atmosphere is very warm and inviting. Definitely recommend this hotel to anyone in the...More

Thank katelyn m
Response from HospitalityMgr, Guest Relations Manager at Crowne Plaza Cleveland at Playhouse SquareResponded 6 days ago

Dear katelyn m, Thank you for taking the time to write a review of our hotel. We are glad that you enjoyed your time at the Cavs game. We were happy to assist you in order for your stay to be amazing. We look forward...More

Reviewed 1 week ago

John P deserves recognition for outstanding service and a helpful attitude. Early checkin provided with helpful guidance about the hotel services. Great location with an easy walk to most locations downtown. Mike DMore

Thank med1032018
Response from HospitalityMgr, Guest Services at Crowne Plaza Cleveland at Playhouse SquareResponded 6 days ago

Dear med1032018, Thank you for staying at the Crowne Plaza Cleveland at Playhouse Square and for reviewing your stay with us. I am pleased to see you enjoyed your time with us and that our location suited your needs. I am so pleased John P...More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Meeting Rooms
Banquet Room
Conference Facilities
Dry Cleaning
Self-Serve Laundry
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$101 - US$196 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$101 - US$196 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
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Traveller (4)
Room & Suite (29)
Dining (5)
Hotel & Grounds (14)
Bathroom (4)
Business Centre & Event Rooms (2)
Questions & Answers
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katelyn m
16 January 2018|
AnswerShow all 3 answers
Response from HospitalityMgr | Property representative |
I am not sure what options Tripadvisor gives when editing a review.
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Votes
Room Tips
"Only top floors have any kind of a view"
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"Rooms facing Playhouse Square"
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"Any room in this hotel would be a great room. Like I said, totally remodeled and quiet."
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"The family suite was very nice if you are travelling with kids. King bed for parents, bunk beds for the kids."
Read review
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